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Thorkhill Surgery

Receptionist

The closing date is 30 August 2025

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Job summary

Were looking for someone who is:

  • Multi-skilled and confident working in a fast-paced environment

  • Resilient, flexible, and able to adapt to changing demands

  • Experienced in EMIS Web and other associated medical software (preferred)

  • A true team player with a can-do attitude and strong attention to detail

Main duties of the job

Front desk reception duties including greeting patients and answering calls.

Booking appointments and managing patient queries.

Handling administrative tasks and supporting clinical and other staff.

Maintaining confidentiality and professionalism at all times.

About us

We Offer:

  • A welcoming and inclusive team environment

  • Hands-on training and support

  • Opportunity for the role to become permanent

If you are committed to delivering excellent patient care and want to be part of a dedicated and friendly GP practice, wed love to hear from you.

Details

Date posted

04 July 2025

Pay scheme

Other

Salary

£12.50 an hour

Contract

Bank

Duration

3 months

Working pattern

Part-time, Flexible working

Reference number

A5562-RECE-0003

Job locations

Thorkhill Surgery

Thorkhill Gardens

Thames Ditton

Surrey

KT7 0UP


Job description

Job responsibilities

To provide high-quality front-of-house and administrative support to patients, visitors, and the clinical team at Thorkhill Surgery. The receptionist is a key part of the practice team, ensuring patients are welcomed and supported efficiently, with empathy and professionalism at all times.

Main Duties and Responsibilities:Patient Interaction & Reception Duties

  • Greet patients and visitors politely and professionally

  • Answer telephone calls, manage queries and transfer calls as necessary

  • Book, amend and cancel appointments via EMIS Web

  • Deal with requests for urgent appointments and signpost appropriately

  • Handle face-to-face, telephone and online queries in a calm and efficient manner

  • Ensure all messages and communications are accurately recorded and passed on to the appropriate staff

Administration Duties

  • Manage incoming and outgoing correspondence, including scanning and filing

  • Assist with prescription requests, referrals, and online communications

  • Process tasks and messages via AccuRx, EMIS Web, and Emails

  • Update patient records accurately in line with GDPR and confidentiality policies

  • Maintain the reception area in a tidy and welcoming condition

Systems and Software

  • Confidently use EMIS Web, AccuRx, Docman, and Emails

  • Carry out regular checks on appointment books, clinics, and tasks

  • Support clinical and management staff in the smooth operation of daily workflow

Teamwork and Flexibility

  • Be willing to work flexibly to cover sickness or leave when required

  • Attend regular team meetings and training sessions

  • Maintain good working relationships with colleagues and clinical staff

  • Respect the roles of others and work collaboratively

Job description

Job responsibilities

To provide high-quality front-of-house and administrative support to patients, visitors, and the clinical team at Thorkhill Surgery. The receptionist is a key part of the practice team, ensuring patients are welcomed and supported efficiently, with empathy and professionalism at all times.

Main Duties and Responsibilities:Patient Interaction & Reception Duties

  • Greet patients and visitors politely and professionally

  • Answer telephone calls, manage queries and transfer calls as necessary

  • Book, amend and cancel appointments via EMIS Web

  • Deal with requests for urgent appointments and signpost appropriately

  • Handle face-to-face, telephone and online queries in a calm and efficient manner

  • Ensure all messages and communications are accurately recorded and passed on to the appropriate staff

Administration Duties

  • Manage incoming and outgoing correspondence, including scanning and filing

  • Assist with prescription requests, referrals, and online communications

  • Process tasks and messages via AccuRx, EMIS Web, and Emails

  • Update patient records accurately in line with GDPR and confidentiality policies

  • Maintain the reception area in a tidy and welcoming condition

Systems and Software

  • Confidently use EMIS Web, AccuRx, Docman, and Emails

  • Carry out regular checks on appointment books, clinics, and tasks

  • Support clinical and management staff in the smooth operation of daily workflow

Teamwork and Flexibility

  • Be willing to work flexibly to cover sickness or leave when required

  • Attend regular team meetings and training sessions

  • Maintain good working relationships with colleagues and clinical staff

  • Respect the roles of others and work collaboratively

Person Specification

Qualifications

Essential

  • Previous experience desirable.

Desirable

  • Previous experience desirable.

Experience

Essential

  • Previous experience working in an administrative role for 1 year.

Desirable

  • Experience in working in a GP practice for 1 year.
Person Specification

Qualifications

Essential

  • Previous experience desirable.

Desirable

  • Previous experience desirable.

Experience

Essential

  • Previous experience working in an administrative role for 1 year.

Desirable

  • Experience in working in a GP practice for 1 year.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Thorkhill Surgery

Address

Thorkhill Surgery

Thorkhill Gardens

Thames Ditton

Surrey

KT7 0UP


Employer's website

https://thorkhillsurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Thorkhill Surgery

Address

Thorkhill Surgery

Thorkhill Gardens

Thames Ditton

Surrey

KT7 0UP


Employer's website

https://thorkhillsurgery.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Lisa Moniz

lisa.moniz@nhs.net

Details

Date posted

04 July 2025

Pay scheme

Other

Salary

£12.50 an hour

Contract

Bank

Duration

3 months

Working pattern

Part-time, Flexible working

Reference number

A5562-RECE-0003

Job locations

Thorkhill Surgery

Thorkhill Gardens

Thames Ditton

Surrey

KT7 0UP


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