Job summary
Are you an experienced Medical Secretary local to Thames Ditton, Surrey? Do you thrive in a fast-paced GP practice, ensuring smooth administrative processes while maintaining accuracy in patient records? If so, we would love to hear from you!
We are looking for a highly organised, detail-oriented, and professional Medical Secretary to join our dedicated team. This role is essential in supporting our clinical team by managing correspondence, processing referrals.
Main duties of the job
Typing letters and processing referrals via e-RS, RSS and community clinics.
Managing patient queries, liaising with hospitals, consultants, and other healthcare providers.
Processing insurance and medico-legal reports
Assisting in maintaining confidential patient records in compliance with GDPR and NHS standards.
Collaborating with the reception and admin team to streamline workflows.
Providing general administrative support to GPs and the practice team.
About us
We are a small, friendly GP practice based in the KT7, Thames Ditton area, committed to delivering high-quality primary care to our patients. We offer a supportive work environment, opportunities for training and career development, and a chance to be part of a patient-focused team.
If you are passionate about patient care, your highly organised, and have experience in medical administration, we encourage you to apply.
Job description
Job responsibilities
The Medical Secretary plays a vital role in ensuring the smooth running of our GP practice by providing high-quality secretarial support. The role involves managing inbound and outbound patient referrals, mainly via e-RS, while having a good understanding of medical terminology to process and write letters.
You will need to be a highly organised, detail-oriented individual with experience in medical administration, who can work efficiently with computers independently, in a fast-paced environment while maintaining confidentiality and professionalism.
Job description
Job responsibilities
The Medical Secretary plays a vital role in ensuring the smooth running of our GP practice by providing high-quality secretarial support. The role involves managing inbound and outbound patient referrals, mainly via e-RS, while having a good understanding of medical terminology to process and write letters.
You will need to be a highly organised, detail-oriented individual with experience in medical administration, who can work efficiently with computers independently, in a fast-paced environment while maintaining confidentiality and professionalism.
Person Specification
Experience
Essential
- Proficiency in Microsoft Office (Word, Excel, Outlook) and general IT skills.
- Ability to prioritise tasks and manage a busy workload.
- Experience handling confidential and sensitive information in compliance with GDPR.
- Excellent written and verbal communication skills.
- Strong attention to detail for accurate data entry and correspondence.
- Previous experience using EMIS Web.
- Knowledge of medical terminology to accurately process letters and referrals.
- Experience handling NHS and private referrals (e.g., e-RS).
- Familiarity with Docman for scanning and filing patient documents.
- Understanding of clinical coding and correctly filing documents.
- Experience handling patient queries in a professional and empathetic manner.
- Liaising with hospitals, consultants, and external healthcare providers.
- Dealing with urgent and routine requests efficiently.
- Understanding of NHS procedures, including referrals, medical records, and complaints.
- Awareness of confidentiality, data protection (GDPR), and safeguarding.
- Familiarity with medical insurance reports and legal documentation.
- Experience in customer-facing roles with strong interpersonal skills.
- Ability to work under pressure in a fast-paced environment.
- Experience collaborating with GPs, nurses, receptionists, and admin staff.
- Problem-solving skills and the ability to remain calm under pressure.
Desirable
- Desirable Experience (But Not Essential)
- Medical Secretary qualifications.
- Previous experience in hospital or specialist clinic settings.
- Experience dealing with insurance and medico-legal requests.
- Training in CPR and basic first aid (useful but not required).
- Administrative & Office Management Experience
- Experience working in an office or healthcare setting.
Person Specification
Experience
Essential
- Proficiency in Microsoft Office (Word, Excel, Outlook) and general IT skills.
- Ability to prioritise tasks and manage a busy workload.
- Experience handling confidential and sensitive information in compliance with GDPR.
- Excellent written and verbal communication skills.
- Strong attention to detail for accurate data entry and correspondence.
- Previous experience using EMIS Web.
- Knowledge of medical terminology to accurately process letters and referrals.
- Experience handling NHS and private referrals (e.g., e-RS).
- Familiarity with Docman for scanning and filing patient documents.
- Understanding of clinical coding and correctly filing documents.
- Experience handling patient queries in a professional and empathetic manner.
- Liaising with hospitals, consultants, and external healthcare providers.
- Dealing with urgent and routine requests efficiently.
- Understanding of NHS procedures, including referrals, medical records, and complaints.
- Awareness of confidentiality, data protection (GDPR), and safeguarding.
- Familiarity with medical insurance reports and legal documentation.
- Experience in customer-facing roles with strong interpersonal skills.
- Ability to work under pressure in a fast-paced environment.
- Experience collaborating with GPs, nurses, receptionists, and admin staff.
- Problem-solving skills and the ability to remain calm under pressure.
Desirable
- Desirable Experience (But Not Essential)
- Medical Secretary qualifications.
- Previous experience in hospital or specialist clinic settings.
- Experience dealing with insurance and medico-legal requests.
- Training in CPR and basic first aid (useful but not required).
- Administrative & Office Management Experience
- Experience working in an office or healthcare setting.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.