Go back
Southbourne Surgery

Receptionist

The closing date is 26 September 2025

Apply for this job

Job summary

An opportunity has arisen for a receptionist based at Southbourne Surgery. You will be part of a team, lead by our reception supervisor and work closely with our administrative, management and clinical teams. You will be the main greeting point for patients either in surgery or on the phone.

Main duties of the job

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

About us

Southbourne Surgery is a busy doctors surgery located in the heart of Southbourne. With over 9,000 patients we provide care and support to, we are part of a PCN that offers appointments across weekdays, evenings and weekends. Our friendly reception team are given full training and support to help direct patients to the best care.

Details

Date posted

19 September 2025

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A5560-25-0000

Job locations

17 Beaufort Road

Southbourne

Bournemouth

Dorset

BH6 5BF


Job description

Job responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Use the Practice Clinical System Systm1 effectively for the benefit of patients and staff.

b. Maintaining and monitoring the practice appointment system including booking and cancelling appointments as required

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately in a timely manner

d. Signpost patients to the correct service/clinician.

e. Provide support to patients at the front desk, dealing with all enquires efficiently and professionally, including giving and receiving samples in line with Practice policy.

f. Initiating contact with and responding to, requests from patients, team members and external agencies

g. Photocopy documentation as required

h. Open post and ensure it is passed on to the relevant department to be actioned.

i. Data entry of new and temporary registrations and relevant patient information as required

j. Input data into the patients healthcare records as necessary

k. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

l. Maintain a clean, tidy, effective working area at all times

m. Monitor and maintain the reception area and notice boards

n. Support all clinical staff with general tasks as requested

o. Attending team meetings as requested

p. Completing all mandatory training and ensuring this is kept up to date.

Assist with campaigns such as flu clinics as requested

Job description

Job responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Use the Practice Clinical System Systm1 effectively for the benefit of patients and staff.

b. Maintaining and monitoring the practice appointment system including booking and cancelling appointments as required

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately in a timely manner

d. Signpost patients to the correct service/clinician.

e. Provide support to patients at the front desk, dealing with all enquires efficiently and professionally, including giving and receiving samples in line with Practice policy.

f. Initiating contact with and responding to, requests from patients, team members and external agencies

g. Photocopy documentation as required

h. Open post and ensure it is passed on to the relevant department to be actioned.

i. Data entry of new and temporary registrations and relevant patient information as required

j. Input data into the patients healthcare records as necessary

k. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

l. Maintain a clean, tidy, effective working area at all times

m. Monitor and maintain the reception area and notice boards

n. Support all clinical staff with general tasks as requested

o. Attending team meetings as requested

p. Completing all mandatory training and ensuring this is kept up to date.

Assist with campaigns such as flu clinics as requested

Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent
  • Experience of working with the general public
  • Excellent communication skills (written and oral)
  • Strong IT skills - Competent in the use of Office and Outlook
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure

Desirable

  • Experience of administrative duties
  • Experience of working in a health care setting
Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent
  • Experience of working with the general public
  • Excellent communication skills (written and oral)
  • Strong IT skills - Competent in the use of Office and Outlook
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure

Desirable

  • Experience of administrative duties
  • Experience of working in a health care setting

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Southbourne Surgery

Address

17 Beaufort Road

Southbourne

Bournemouth

Dorset

BH6 5BF


Employer's website

https://www.southbournesurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Southbourne Surgery

Address

17 Beaufort Road

Southbourne

Bournemouth

Dorset

BH6 5BF


Employer's website

https://www.southbournesurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Manager

Carrie Venables

carrie.venables@dorsetgp.nhs.uk

Details

Date posted

19 September 2025

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A5560-25-0000

Job locations

17 Beaufort Road

Southbourne

Bournemouth

Dorset

BH6 5BF


Privacy notice

Southbourne Surgery's privacy notice (opens in a new tab)