Job responsibilities
To work proactively with the PCN management team, Clinical Director, Partners, Practice Manager, Salaried GPs, Nurses and administration teams to support the effective delivery of quality, performance, regulatory and compliance functions across the organisation.
The post holder will implement agreed policies and consider the introduction of new services to ensure the quality and efficiency of services we deliver.
The post holder is responsible to the PCN Manager, but will also liaise closely with all the Clinical Director, Directors, partners, Nurse Lead and Patient Services, Finance & IT Managers.
Quality and Performance Responsibilities:
Oversee the development and implementation of Maidenhead PCN strategy, policies and procedures in relation to: data entry and collection, compliance, regulation and performance monitoring, Including QOF and IIF targets
Support Partners, Practice Manager and the wider PCN team to understand and meet local, national and organisational targets in relation to compliance, regulation, performance and information governance.
Develop and deliver a focussed and relevant compliance framework to enable the PCN to meet CQC and contractual inspection and audit requirements.
Ensure the implementation of appropriate systems, policies and procedures in relation to: data collection, compliance, regulation, ICB strategy, performance monitoring and data protection.
Delivery of the in-house training required for managers and staff to ensure the appropriate levels of engagement and support are in place for effective compliance.
Contribute to the preparation and updating of Practice Development Plans and oversee the implementation of the aims and objectives in relation to Quality and compliance.
Foster an environment within the team that supports staff development and encourages ideas and takes account of staff opinions.
To support Safeguarding with administrative support in ensuring safeguarding processes are followed and information requests are responded within timeframes set.
Data
Work with colleagues to ensure accurate data is available to underpin effective performance management, compliance and risk management, supporting continuous improvement of PCN activities.
Have oversight of data quality across the PCN and support teams to achieve good data quality providing managers with expert guidance as required.
Work with the senior management team to support the development of tools and processes to enable Amicus Health to measure and report against targets set.
Incident Management
Oversee the PCN's incident management systems, liaising with staff to ensure all incidents are recorded and processed in line with policy.
Oversee data and produce management reports on incidents as requested
Encourage a culture of continuous learning through incidents by establishing appropriate frameworks and assisting managers in implementing them
Information Governance
Working closely with the senior management team, ensure compliance with information governance standards across the PCN
Ensure completion of the PCNs annual Information Governance Toolkit submission.
Acting as the PCN's lead for information governance and data protection issues and submitting a range of data returns
To have responsibility for data protection issues across the PCN with the support of the PCN's Data Protection lead
To maintain and submit the Data Security Protection Toolkit return on behalf of the PCN
Policy and Procedure
Support colleagues to understand and implement organisational standards, policies and procedures, including where appropriate the delivery of training and advice sessions.
Administer policy management system, coordinating the policy review schedule, dissemination and implementation procedures.
Co-ordinate the PCN's policy management system ensuring policy review schedule is adhered to and overseeing ratification and dissemination process
Quality Assurance
Lead a programme of annual internal inspections across the PCN, reporting back to the PCN management team and Practice Managers on compliance rating and suggested areas for development
General
Perform any other duties consistent with the broad objectives of the post.
To lead on the recruitment and retention of data and prescriptions staff.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that the post-holder will respect their privacy and act appropriately.
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health and Safety
To lead on Health and Safety and ensure compliance across the organisation.
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health and Safety Policy, to include:
Using personal security systems within the workplace according to practice guidelines.
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills.
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
Actively reporting health and safety hazards and infection hazards immediately when recognised.
Keeping own work areas and general areas clean and assisting in the maintenance of general standards of cleanliness consistent with the scope of the post-holders role.
Undertaking annual infection control training.
Reporting potential risks identified.
