Job summary
An exciting opportunity has arisen
to work across Outer West PCN practices in this new and innovative Digital
Officer post. This fulfilling role will
lend itself predominantly to promote and increase the usage of digital services
across our practices, including but not exclusively to below:
Online
consultations
Text
messaging
Social
media
Website
Online
surveys
Online
ordering of prescriptions
Accessing
self-help online
Main duties of the job
To aid the PCN & its member practices to implement digital changes at a GP practice & PCN level.
Help coordinate digital developments with practices,providing a local point of contact fo rdevelopments. As agreed with the respective PCN the PCN Digital officer will take responsibility for delivery of certain digital plans.
PCN Digital Office will be expected to develop internal expertise on digital tools & services in use within the PCN & its member practices & undertake work with member practices to reduce variation and to link with PCN Toolkit & ensure that plans are aligned to the clinical strategy of the PCN.
Contribute to continuous improvement & service & business planning & the wider aims & objectives of the PCN to improve & support primary care.
Work in
accordance with the practices and PCNs policies & procedures & support the practices to exceed their NHS England
digital access benchmarks.
Reduce demand for telephone appointments by
increasing the usage of online services & consolidate existing research in this area & conduct patient engagement surveys using traditional & innovative techniques
Design social media presence considering all
GDPR, patient confidentiality, & NHS rules around public information & write content for website and social media. Work with practices to identify digital offerings that aren't being utilised to their full potential working to improve efficiency as directed by each practice in the PCN and support practice health promotion & projects.
About us
Here at Outer West PCN in Gateshead, we are a thriving and friendly group of four GP practices, who work extremely well together to provide an innovate and high-quality service.We are very proud of the excellent provision we provide our patients and are delighted to be expanding our team with thisPCN Digital Officerpost.
Outer West PCN Gateshead's member practices are:
Chopwell Medical Practice
Hollyhurst Medical Centre (IJ Healthcare)
Oldwell Surgery
Gateshead Healthcare (Crawcrook Medical Centre/Rowlands Gill Medical Centre/ Blaydon GP Led Surgery and Grange Road Medical Practice)
Job description
Job responsibilities
The PCN Digital Officer will aid the PCN and its
member practices to implement digital changes at a GP practice and PCN level.
Practically, the PCN Digital Officer will help
coordinate digital developments with practices, providing a local point of
contact for developments. As agreed
within the respective PCN, the PCN Digital Officer will take responsibility for
delivery of certain digital plans.
The PCN Digital Officer will be expected to
develop internal expertise on digital tools and services in use within the PCN
and its member practices and undertake work with member practices to reduce
variation.
The PCN Digital Officer will link with the PCN
Toolkit and ensure that plans are aligned to the clinical strategy of the
PCN.
The PCN Digital Officer will work with the ICB
digital teams to help to develop and implement PCN digital plans.
Demonstrate a flexible attitude and be prepared
to carry out other duties as may be reasonably required from time to time
within the general character of the post or the level of responsibility of the
role, ensuring that work is delivered in a timely and effective manner.
Contribute to continuous improvement and service
and business planning and the wider aims and objectives of the PCN to improve
and support primary care.
Work in
accordance with the practices and PCNs policies and procedures.
Support the practices to exceed their NHS England
digital access benchmarks.
Reduce demand for telephone appointments by
increasing the usage of online services.
Create opportunities for organisational learning
in the practices to support the PCN to be truly accessible by all.
Design social media presence considering all
GDPR, patient confidentiality, and NHS rules around public information.
Write content for website and social media.
Consolidate existing research in this area and
conduct patient engagement surveys using traditional and innovative techniques.
Work with practices to identify digital offerings
that aren't being utilised to their full potential working to improve
efficiency as directed by each practice in the PCN.
Support practice health promotion and projects.
Job description
Job responsibilities
The PCN Digital Officer will aid the PCN and its
member practices to implement digital changes at a GP practice and PCN level.
Practically, the PCN Digital Officer will help
coordinate digital developments with practices, providing a local point of
contact for developments. As agreed
within the respective PCN, the PCN Digital Officer will take responsibility for
delivery of certain digital plans.
The PCN Digital Officer will be expected to
develop internal expertise on digital tools and services in use within the PCN
and its member practices and undertake work with member practices to reduce
variation.
The PCN Digital Officer will link with the PCN
Toolkit and ensure that plans are aligned to the clinical strategy of the
PCN.
The PCN Digital Officer will work with the ICB
digital teams to help to develop and implement PCN digital plans.
Demonstrate a flexible attitude and be prepared
to carry out other duties as may be reasonably required from time to time
within the general character of the post or the level of responsibility of the
role, ensuring that work is delivered in a timely and effective manner.
Contribute to continuous improvement and service
and business planning and the wider aims and objectives of the PCN to improve
and support primary care.
Work in
accordance with the practices and PCNs policies and procedures.
Support the practices to exceed their NHS England
digital access benchmarks.
Reduce demand for telephone appointments by
increasing the usage of online services.
Create opportunities for organisational learning
in the practices to support the PCN to be truly accessible by all.
Design social media presence considering all
GDPR, patient confidentiality, and NHS rules around public information.
Write content for website and social media.
Consolidate existing research in this area and
conduct patient engagement surveys using traditional and innovative techniques.
Work with practices to identify digital offerings
that aren't being utilised to their full potential working to improve
efficiency as directed by each practice in the PCN.
Support practice health promotion and projects.
Person Specification
Qualifications
Essential
- Grade A-C in Maths and English
- Strong IT skills including Microsoft Office packages
- Demonstrable commitment to professional and personal development.
- Experience of practice/PCN financial account systems
Desirable
- Able to demonstrate experience in leading on IT projects
Experience
Essential
- Excellent written and spoken language skills
Desirable
- Understanding of the communities served by the Primary Care Network and the challenges it faces
- Knowledge of NHS and primary care
- Knowledge of GP clinical systems Emis
- Demonstrable experience of working with community groups for engagement
- Demonstrable experience of working with a variety of audiences to share information and train
- Coaching skills to build confidence of users
- Experience of managing social media & website ensuring the posts provide a positive experience for users
- Comfortable communicating with a range of audiences
- Knowledge of the NHS App and other patient services
Personal Qualities and Attributes
Essential
- Self-motivation
- Maintain health and safety of self and colleagues
- Maintain patient confidentiality
- Work within infection control guidelines
- Punctual, reliable
- Positive, can-do attitude
- Seeks feedback and self-improvement
- Works well with others
- Pleasant friendly manner and demonstrable professional behaviours towards staff and patients
- Self-aware and ability to act as role model to others
- Adaptable
- Genuine fair team player
Other
Essential
- Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions
- Willingness to work flexible hours when required to meet work demands
Desirable
- Access to own transport and ability to travel
Person Specification
Qualifications
Essential
- Grade A-C in Maths and English
- Strong IT skills including Microsoft Office packages
- Demonstrable commitment to professional and personal development.
- Experience of practice/PCN financial account systems
Desirable
- Able to demonstrate experience in leading on IT projects
Experience
Essential
- Excellent written and spoken language skills
Desirable
- Understanding of the communities served by the Primary Care Network and the challenges it faces
- Knowledge of NHS and primary care
- Knowledge of GP clinical systems Emis
- Demonstrable experience of working with community groups for engagement
- Demonstrable experience of working with a variety of audiences to share information and train
- Coaching skills to build confidence of users
- Experience of managing social media & website ensuring the posts provide a positive experience for users
- Comfortable communicating with a range of audiences
- Knowledge of the NHS App and other patient services
Personal Qualities and Attributes
Essential
- Self-motivation
- Maintain health and safety of self and colleagues
- Maintain patient confidentiality
- Work within infection control guidelines
- Punctual, reliable
- Positive, can-do attitude
- Seeks feedback and self-improvement
- Works well with others
- Pleasant friendly manner and demonstrable professional behaviours towards staff and patients
- Self-aware and ability to act as role model to others
- Adaptable
- Genuine fair team player
Other
Essential
- Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions
- Willingness to work flexible hours when required to meet work demands
Desirable
- Access to own transport and ability to travel
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).