Practice Manager

Job description

Job responsibilities

• Front line contact for all non-clinical email and correspondence with responsibility to sift, interpret, disseminate and action in a timely way
• Responsible for ensuring that all claims are made for Income Streams
• To undertake the smooth day to day running of the Practice including ensuring adequate staffing cover, dealing with day to day staff concerns, ensuring the premises comply with Health and Safety regulations and that premises and equipment are procured and maintained effectively to enable staff to effectively carry out their roles.
• To ensure staff adhere to policies and protocols to ensure staff safety and safe and effective patient care.
• To support recruitment for all staff roles ensuring necessary staff checks are performed such as DBS, vaccination, registration checks etc. are carried out.
• To act as IT administrator to create and manage IT accounts and access necessary to allow clinicians and admin staff to carry out their roles.
• To identify areas for improvement and liaise with the Business Manager to facilitate business improvement and adoption of new policies and procedures
• To provide the Finance Manager with required information to enable financial deadlines and controls to be met.
• To manage clinical templates, locum cover, holiday configuration and accrual, sickness recording, data storage and data security
• To handle patient complaints and document significant events including outcomes and learning points
• To oversee the training and appraisal of staff, collating input from staff to support this process.

Person Specification

Qualifications

Essential

• Maths and English GCSE or equivalent

Desirable

• Educated to A Level standard or equivalent

Skills and knowledge

Essential

• -Excellent interpersonal skills
• -Demonstrable leadership skills
• -Excellent IT skills
• -Conflict resolution skills
• -Able to balance multiple work streams and work to deadlines
• -Able to present data and information to a range of stakeholders from patients to GP Partners and the PCN
• -Knowledge of GDPR

Desirable

• -Knowledge of EMIS
• -An understanding of safeguarding
• -Knowledge of health and safety
• -An understanding of employment law
• -An understanding of Primary Care and NHS contractual obligations.
• -Telephony management

Personal qualities

Essential

• -Motivated and proactive
• -Confident, assertive and resilient
• -Ability to work autonomously, use initiative and sound judgement
• -Innovative thinker with a solutions-focused approach
• -Ability to adapt to change while motivating and supporting a team --within a positive work environment
• -Ability to work under pressure
• -Ability to drive and deliver change effectively
• -Ability to delegate appropriately

Experience

Essential

• -Effective management of staff including: recruitment, inductions and performance management and staff training.

Desirable

• -Experience of handling customer queries
• -Complaint resolution
• -Working with a range of stakeholders
• -Premises management

Other requirements

Essential

• -Disclosure Barring Service (DBS) check is required
• -Maintains confidentiality at all times
• -Full, clean driving licence required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Old School Surgery

Address

The Old School Surgery

Rectory Fields

Cranbrook

Kent

TN17 3JB

Employer's website

https://www.oldschoolsurgerycranbrook.nhs.uk (Opens in a new tab)