Job summary
We are
looking to increase our reception team to meet the needs of our expanding
practice population. This post is for 10 hours per week over 2 days (Monday
afternoon and Tuesday morning) with availability to work on Saturday mornings on
a rota basis.
Our team of 8 receptionists provide an important first point of contact for our patients. Excellent customer service and an empathetic approach to our patients is essential to helping us maintain our high standards.
Interviews for this position will be held on Thursday 20th March 2025.
Main duties of the job
To
be responsible for undertaking a wide range of reception duties and the
provision of general support to the multidisciplinary team. Duties can include, but are not limited to,
greeting and directing patients, effective use of the appointment system,
booking appointments, the processing of information and assisting patients as
required.
To act as the central point of contact for patients, be
responsible for the distribution of information, messages and enquiries for the
clinical team, liaise with multi-disciplinary team members and external
agencies such as secondary care and community service providers.
About us
Queens Avenue Surgery is located close to the centre of
Dorchester and to Dorset County Hospital.
We are based in a beautiful Victorian property which is well equipped
and modernised but still manages to retain its period features.
Our 7 Partners and one Salaried GP
look after over 8700 patients from Dorchester and the surrounding villages. We are a training practice and support
trainee doctors and medical students on a regular basis. We have a high satisfaction rating in
national surveys and excellent feedback from our patients.
We are a very social bunch and the successful
candidate will be invited to attend our annual skittles challenge (no skill
required), our Summer Barbeque and Christmas Party.
Job description
Job responsibilities
The following are the core responsibilities of
theReceptionist.
There may be, on occasion, a requirement to carry out other tasks. This will be
dependent upon factors such as workload and staffing levels:
- Maintain
and monitor the practice appointment system
- Process personal, telephone and e-requests for appointments
- Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
- Signpost
patients to the correct service
- Initiating
contact with and responding to, requests from patients, team members and
external agencies
- Code
data on the clinical IT system
- Action
incoming emails and correspondence as necessary
- Scan
patient related documentation and attach scanned documents to patients
healthcare records
-
Complete
opening and closing procedures in accordance with the rota
To
support in the management of repeat prescriptions, ensuring they are processed
accurately and efficiently
- Photocopy
documentation as required
- Data
entry of new and temporary registrations and relevant patient information as
required
- Input
data into patients healthcare records as necessary
- Direct
requests for information, i.e., SAR, insurance/solicitors letters and DVLA
forms to the administrative team
- Manage
all queries as necessary in an efficient manner
- Carry
out system searches as requested
- Maintain
a clean, tidy, effective working area at all times
- Monitor
and maintain the reception area and notice boards
- Support
all clinical staff with general tasks as requested
Job description
Job responsibilities
The following are the core responsibilities of
theReceptionist.
There may be, on occasion, a requirement to carry out other tasks. This will be
dependent upon factors such as workload and staffing levels:
- Maintain
and monitor the practice appointment system
- Process personal, telephone and e-requests for appointments
- Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
- Signpost
patients to the correct service
- Initiating
contact with and responding to, requests from patients, team members and
external agencies
- Code
data on the clinical IT system
- Action
incoming emails and correspondence as necessary
- Scan
patient related documentation and attach scanned documents to patients
healthcare records
-
Complete
opening and closing procedures in accordance with the rota
To
support in the management of repeat prescriptions, ensuring they are processed
accurately and efficiently
- Photocopy
documentation as required
- Data
entry of new and temporary registrations and relevant patient information as
required
- Input
data into patients healthcare records as necessary
- Direct
requests for information, i.e., SAR, insurance/solicitors letters and DVLA
forms to the administrative team
- Manage
all queries as necessary in an efficient manner
- Carry
out system searches as requested
- Maintain
a clean, tidy, effective working area at all times
- Monitor
and maintain the reception area and notice boards
- Support
all clinical staff with general tasks as requested
Person Specification
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of working in a GP Practice/other healthcare setting
- Experience of carrying out administrative duties
Qualifications
Essential
- GCSEs (grade A to C) in English and Maths
Skills
Essential
- Excellent written and oral communication skills
- Strong IT skills
- Clear, polite telephone manner
- Able to use Microsoft Outlook and Word
- Ability to follow policies and procedures
- Good problem solving skills
- Ability to work as a team member as well as autonomously
- Effective time management skills
Desirable
- Experience of using SystmOne
Person Specification
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of working in a GP Practice/other healthcare setting
- Experience of carrying out administrative duties
Qualifications
Essential
- GCSEs (grade A to C) in English and Maths
Skills
Essential
- Excellent written and oral communication skills
- Strong IT skills
- Clear, polite telephone manner
- Able to use Microsoft Outlook and Word
- Ability to follow policies and procedures
- Good problem solving skills
- Ability to work as a team member as well as autonomously
- Effective time management skills
Desirable
- Experience of using SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.