Job summary
We are looking for an organised, compassionate, and proactive Care Coordinator to join our team. In this role, you will play a key part in supporting individuals to access the right services at the right time, ensuring their care is well-planned, person-centred, and responsive to their needs. If you are passionate about making a positive impact and thrive in a fast-paced, people-focused environment, we would love to hear from you.
The role will primarily focus on triaging GP online consultation and telephone triage requests, supporting the clinical team through prescribing clerk duties, and assisting with wider administrative and reception responsibilities.
Main duties of the job
Administration duties include scanning and filing incoming post as
well as electronic clinical letters.
Deal with incoming practice email queries directly from
hospitals or care agencies.
Assist with signposting patients to appropriate community or
local services, alongside social prescribers.
Act on communications from hospitals or community providers.
Action and follow death protocol procedure allowing a smooth
process for families or close relatives.
Manage incoming medical reports and SAR requests (medical
record requests) from patients and third parties.
Assist with and ensure patients participate in local or
national screening programmes.
Pro-actively ensure patients participate in vaccination
opportunities such as flu, shingles, or childhood immunisations.
Organise and prioritise own workload.
This is a patient-facing non-clinical role that requires
excellent organisational skills, attention to detail, and a good understanding
of General Practice processes. Experience of working in a GP surgery and
experience with clinical triage systems is desirable.
Please note we will only contact successful candidates who
are shortlisted for interviews.
If you are a patient at Yelverton Surgery and you are
offered the above position, you will need to register at a different surgery
before commencing employment with us.
About us
The practice lies within the Integrated Care Board of Devon.
We are part of the West Devon Primary Care Network, alongside two other
thriving local practices. This has offered a dynamic and cohesive relationship
as well as strengthening our own identity and central ethos.
As a team we are committed to offering a high-quality
service to our patients, achieving high patient satisfaction scores and QOF
scores. We are rated Good by CQC.
We have seven GP partners who are supported by a range of
clinical and admin staff.
The jewel in our crown is really our practice ethos,
encompassing a strong supportive culture of praise and encouragement.
Job description
Job responsibilities
Online Consultation Triage
- Review, triage, and allocate online consultation requests to the appropriate clinician or service in a timely manner.
- Identify urgent or red flag symptoms using practice protocols and escalate to the duty GP as appropriate.
- Communicate effectively with patients via phone, SMS, or email regarding their requests.
Prescribing Clerk Duties
- Process repeat prescription requests accurately and safely in line with practice protocols.
- Liaise with patients, pharmacies, and clinicians regarding prescription queries.
- Support medication reviews and prescribing audits under GP guidance.
- Ensure prescription records are accurate and up to date on EMIS.
Administration and Reception
- Provide cover for reception and admin colleagues during busy periods, annual leave, or sickness absence.
- Register new patients and process changes to patient records.
- Deal with incoming calls, emails, and correspondence in a professional manner.
- Support clinical and management staff with general admin tasks, scanning, coding, and document management.
General
- Work flexibly to meet the needs of the practice and wider team.
- Maintain confidentiality and comply with GDPR and NHS information governance standards.
- Participate in practice meetings, audits, and service improvement initiatives.
- Undertake mandatory training and continued professional development as required.
Job description
Job responsibilities
Online Consultation Triage
- Review, triage, and allocate online consultation requests to the appropriate clinician or service in a timely manner.
- Identify urgent or red flag symptoms using practice protocols and escalate to the duty GP as appropriate.
- Communicate effectively with patients via phone, SMS, or email regarding their requests.
Prescribing Clerk Duties
- Process repeat prescription requests accurately and safely in line with practice protocols.
- Liaise with patients, pharmacies, and clinicians regarding prescription queries.
- Support medication reviews and prescribing audits under GP guidance.
- Ensure prescription records are accurate and up to date on EMIS.
Administration and Reception
- Provide cover for reception and admin colleagues during busy periods, annual leave, or sickness absence.
- Register new patients and process changes to patient records.
- Deal with incoming calls, emails, and correspondence in a professional manner.
- Support clinical and management staff with general admin tasks, scanning, coding, and document management.
General
- Work flexibly to meet the needs of the practice and wider team.
- Maintain confidentiality and comply with GDPR and NHS information governance standards.
- Participate in practice meetings, audits, and service improvement initiatives.
- Undertake mandatory training and continued professional development as required.
Person Specification
Experience
Essential
- Strong IT skills, including EMIS Web (or willingness to train).
- Excellent communication and interpersonal skills.
- Ability to prioritise workload and work under pressure.
- High level of accuracy and attention to detail.
- Commitment to confidentiality and patient-centred care.
Desirable
- Experience working in General Practice (clinical or non-clinical).
- Experience in clinical triage or signposting.
- Experience with prescribing workflows.
- Familiarity with NHS systems such as Docman, AccuRx, NHS App.
- Previous experience in a care coordinator or admin lead role.
Person Specification
Experience
Essential
- Strong IT skills, including EMIS Web (or willingness to train).
- Excellent communication and interpersonal skills.
- Ability to prioritise workload and work under pressure.
- High level of accuracy and attention to detail.
- Commitment to confidentiality and patient-centred care.
Desirable
- Experience working in General Practice (clinical or non-clinical).
- Experience in clinical triage or signposting.
- Experience with prescribing workflows.
- Familiarity with NHS systems such as Docman, AccuRx, NHS App.
- Previous experience in a care coordinator or admin lead role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
