Receptionist

Thornaby & Barwick Medical Centre

This job is now closed

Job summary

Thornaby & Barwick Medical Group are seeking a full time receptionist to join our busy team. The role is full time, work pattern to be determined. As a receptionist at TBMG, you will be the first person our patients meet, so we are looking for someone who is friendly, reliable and hardworking. You must be caring and empathetic whilst maintaining our Practices excellent standards.This is a responsible role in a sometimes very challenging environment, but we are a supportive team who strive to provide the best service for our patients. If you are a good communicator, multitasker and a great team player, we would love to hear from you.

Main duties of the job

The successful candidate will be approachable and organised, with a can do attitude.The role includes the need to be empathetic and efficient in all manners of communication, as you will be required to deal with patients and visitors both over the phone and in person.There can be a number of time sensitive tasks on you at once in this role, so being organised, methodical and computer literate is essential.The candidate should be punctual and able to work well in a team, as well as autonomously with designated tasks.Some previous experience of working in a GP Practice or the NHS would be preferred, although training will be provided. As we are a two site practice, you will be required to work at both sites and you must be flexible to support with overtime when required.

About us

Thornaby and Barwick Medical Group is a two site GP Practice taking care of the population in the Thornaby and Ingleby Barwick areas.We have a practice population of around 21,000.We are an experienced training practice with 7 GP partners, supported by our wonderful nursing team and resilient reception and admin teams.

We also work as part of BYTES Primary Care Network, which is made up of 4 GP practices working in partnership.

Date posted

07 January 2025

Pay scheme

Other

Salary

£11.62 to £12.26 an hour Incremental scale

Contract

Permanent

Working pattern

Full-time

Reference number

A5507-25-0000

Job locations

Thornaby Barwick Medical Group

Trenchard Avenue

Thornaby

Stockton-on-tees

Cleveland

TS170EE

Thornaby Barwick Medical Group

Lowfields Avenue

Ingleby Barwick

Stockton-on-tees

Cleveland

TS170RJ

Job description

Job responsibilities

MAIN DUTIES:

To maintain excellent levels of confidentiality both inside and out of the Practice

To be empathetic, pleasant and efficient in all communication with patients contacting the surgery either in person or by telephone.

Open and close the surgery / reception area.

Ensure the Reception area is tidy, and that clinical rooms are tidy and appropriately stocked.

To undertake any training or development suitable to the post

Must be flexible in your approach to provide cover during periods of holidays and sickness, often at short notice

Telephone Duties:

Make appropriate appointments with doctors, nurses or other members of the primary health care team.

Organise requests for home visits

Make ambulance bookings

Take and pass on messages accurately and in a timely manner

Appropriately pass on enquiries from patients, other surgeries, hospitals, North East and Cumbria ICB, NHS England, outside agencies etc.

Desk Duties:

Check-in patients attending for appointments and direct them to the appropriate doctor, nurse etc when required.

Make appointments with doctors, nurses, other members of the primary health care team.

Signposting patients to more appropriate heath measures should they not require an appointment with the practice

Manage patient enquiries, giving non-medical advice where appropriate.

Advise and register new patients, ensuring correct registration procedure is followed.

Receive laboratory specimens from patients and complete all the necessary forms.

Advise patients on the leaving and collection of medical and/or insurance forms and collect fees where required.

Be aware of non-NHS services for which charges are made and inform patients requesting such services.

Ensure that the necessary forms are completed for recording treatment provided i.e. temporary resident, emergency treatment, maternity medical services etc

Administration:

Processing test results and documents received electronically.

Filing of letters, test results etc. in patients notes.

Collection, inputting and extraction of data on the computer system in methodical and careful manner.

Photocopying

Preparation and posting of outgoing mail.

Extraction and re-filing of patient notes if required.

This job description is not comprehensive and the post holder will be expected to undertake any duties delegated by the Practice Manager, Deputy Practice Manager, Reception Manager or Partners.