Job summary
Here in Penwith Primary Care Network (PCN) we are creating a
brand-new model as part of the transformation of mental health care in
Cornwall. There has never been a more exciting time to work in mental health
services, especially in primary care. We want to hear from people who have
passion and creativity to help shape and build our new, holistic service in
Penzance, Hayle and St Ives.
We aim to create a space where we understand what matters to you, not whats the matter with you. Our new team will include a diverse range of skills, to listen and support people who are struggling with their mental wellbeing. We are in the process of creating a welcoming hub in Penzance initially, with new hubs across Penwith in the next few months.
We are looking for health and wellbeing coaches to help us realise our ambition. You will be supported by team lead and mental health practitioners. We offer competitive benefits and a happy, compassionate work environment.
We encourage people from all backgrounds to contact us and discuss the role, as there is so much to explore about this innovative, new way of working. Being comfortable with a certain level of uncertainty is a must, as we grow our new service!
This role will be predominantly hub-based, initially in Penzance, with some home/virtual working. The hub will provide booked appointments and, ultimately, a walk-in service.
Main duties of the job
Key responsibilities
Manage and prioritise a caseload, taking a
non-judgemental approach based on strong communication and negotiation skills,
while considering the whole person when addressing existing issues
Use IT and MDT channels to screen patients, with
an aim to identify those who would most benefit from health coaching
Provide personalised support to individuals,
their families and cares, to support them to be active participants in their
own healthcare; empowering them to manage their own health and wellbeing and
live independently
Work in partnership with patients to support
them to develop their level of knowledge, skills and confidence enabling them
to engage with their health and wellbeing and subsequently supporting them in
shared decision-making conversations
Utilise health coaching skills to support and
develop the knowledge, skills, and confidence to manage their health and
wellbeing, whilst increasing their ability to access and utilise community
support offers
Explore and support patient access to a personal
health budget, where appropriate, for their care and support
Refer people to other health professionals
within the PCN as appropriate
Adheres to a code of ethics and conduct in line
with the NHS England health coaching Implementation and Quality Summary Guide.
About us
Penwith Primary Care Network (PCN) includes 7 GP practices and our geography is the far West of Cornwall, including Penzance, St Ives, Hayle, Marazion and St Just. Our legal entity, the employing organisation, is Health & Wellbeing West Limited, a limited company whose directors are from the GP practices. We currently have 21 staff employed under the Additional Roles Reimbursement Scheme (ARRS) and we are looking to recruit additional roles this year.
This is an exciting time in our PCN.
Innovation, creative problem-solving and strong links to our local communities
are the bedrock of our PCN and we want to build on that to reach more people,
in new ways.
We are growing a diverse team of people who are
out-of-the-box thinkers, with a wide range of skills, who can change the
conversation and provide truly personalised care.
Working with partners in local healthcare and the voluntary
sector, we are developing new services and there are multiple opportunities to
join us and be part of the adventure. We are recruiting paramedics, advanced
clinical nurse practitioners, health & wellbeing coaches, clinical
pharmacists, and care co-ordinators. What matters to us is local, responsive,
compassionate care, close to home.
Penwith is a beautiful part of the world to live and work, and our
PCN needs you. What are you waiting for? Lets grow!
Job description
Job responsibilities
Key responsibilities
Manage and prioritise a caseload, taking a
non-judgemental approach based on strong communication and negotiation skills,
while considering the whole person when addressing existing issues
Use IT and MDT channels to screen patients, with
an aim to identify those who would most benefit from health coaching
Provide personalised support to individuals,
their families and cares, to support them to be active participants in their
own healthcare; empowering them to manage their own health and wellbeing and
live independently through:
o
Coaching and motivating patients through
multiple sessions to identify their needs, set goals, and supporting patients
to achieve their personalised health and care plan objectives
o
Providing interventions such as self-management
education and peer support
o
Supporting patients to establish and attain
goals that are important to them
o
Supporting personal choice and positive risk
taking while ensuring that patients understand the accountability of their own
actions and decisions, thus encouraging the proactive prevention of further
illness
o
Working in partnership with the social
prescribing service to connect patients to community-based activities which
support them to take increased control of their health and wellbeing
o
Increasing patient motivation to self- manage
and adopt health behaviours
Work in partnership with patients to support
them to develop their level of knowledge, skills and confidence enabling them
to engage with their health and wellbeing and subsequently supporting them in
shared decision-making conversations
Utilise health coaching skills to support and
develop the knowledge, skills, and confidence to manage their health and
wellbeing, whilst increasing their ability to access and utilise community
support offers
Explore and support patient access to a personal
health budget, where appropriate, for their care and support
Refer people to other health professionals
within the PCN as appropriate
Adheres to a code of ethics and conduct in line
with the NHS England health coaching Implementation and Quality Summary Guide.
Wider responsibilities
Develop collaborative relationships and work in
partnership with health, social care and community and voluntary sector providers
and MDTs to holistically support patients wider health and wellbeing, public
health and contributing to the reduction of health inequalities
Provide education and specialist expertise to
PCN staff, supporting them to improve their skills and understanding of
personalised care, behavioural approaches and ensuring consistency in the
follow up of peoples goals with MDT input
Raise awareness within the PCN of shared
decision-making and decision support tools
Work closely in partnership with the social
prescribing link workers, to work alongside people who may need additional
support, but are not yet ready to benefit fully from social prescribing
Maintain and update care records, including on
GP practice systems.
Job description
Job responsibilities
Key responsibilities
Manage and prioritise a caseload, taking a
non-judgemental approach based on strong communication and negotiation skills,
while considering the whole person when addressing existing issues
Use IT and MDT channels to screen patients, with
an aim to identify those who would most benefit from health coaching
Provide personalised support to individuals,
their families and cares, to support them to be active participants in their
own healthcare; empowering them to manage their own health and wellbeing and
live independently through:
o
Coaching and motivating patients through
multiple sessions to identify their needs, set goals, and supporting patients
to achieve their personalised health and care plan objectives
o
Providing interventions such as self-management
education and peer support
o
Supporting patients to establish and attain
goals that are important to them
o
Supporting personal choice and positive risk
taking while ensuring that patients understand the accountability of their own
actions and decisions, thus encouraging the proactive prevention of further
illness
o
Working in partnership with the social
prescribing service to connect patients to community-based activities which
support them to take increased control of their health and wellbeing
o
Increasing patient motivation to self- manage
and adopt health behaviours
Work in partnership with patients to support
them to develop their level of knowledge, skills and confidence enabling them
to engage with their health and wellbeing and subsequently supporting them in
shared decision-making conversations
Utilise health coaching skills to support and
develop the knowledge, skills, and confidence to manage their health and
wellbeing, whilst increasing their ability to access and utilise community
support offers
Explore and support patient access to a personal
health budget, where appropriate, for their care and support
Refer people to other health professionals
within the PCN as appropriate
Adheres to a code of ethics and conduct in line
with the NHS England health coaching Implementation and Quality Summary Guide.
Wider responsibilities
Develop collaborative relationships and work in
partnership with health, social care and community and voluntary sector providers
and MDTs to holistically support patients wider health and wellbeing, public
health and contributing to the reduction of health inequalities
Provide education and specialist expertise to
PCN staff, supporting them to improve their skills and understanding of
personalised care, behavioural approaches and ensuring consistency in the
follow up of peoples goals with MDT input
Raise awareness within the PCN of shared
decision-making and decision support tools
Work closely in partnership with the social
prescribing link workers, to work alongside people who may need additional
support, but are not yet ready to benefit fully from social prescribing
Maintain and update care records, including on
GP practice systems.
Person Specification
Experience
Essential
- Please refer to the previous section
Desirable
- Please refer to the previous section
Qualifications
Essential
- Enrolled in, willing to undertake, undertaking or qualified from health coaching training, with the training delivered by a training organisation listed by the Personalised Care Institute
- Experience of working with people who have trouble coping with their emotions and/or have experienced poor mental wellbeing
- Compassionate, trauma-informed approach
- Flexible team player who is equally happy working alone or as part of a team
- Ability to work autonomously and make decisions within the boundaries and scope of the role
- Willingness to undertake mandatory training online or face-to-face, and to undertake further training as the service/need develops
Desirable
- Experience of working with people with a wide range of issues, for example drug and alcohol dependence, self harm, domestic violence
- Experience of working with neuro-divergent people
- Basic understanding of a range of prevalent mental illnesses, how and why they may develop and the symptoms someone might experience
- Understanding of health and social inequalities in parts of Penwith
- Basic understanding of mediation, physiological comorbidities and the effects of these on a person's presentation
- Good knowledge of the voluntary sector and charities that are available locally to support bio/psycho/social wellbeing
- Driving licence with access to a car
See attached
Essential
- Please refer to the previous section
Desirable
- Please refer to the previous section
Person Specification
Experience
Essential
- Please refer to the previous section
Desirable
- Please refer to the previous section
Qualifications
Essential
- Enrolled in, willing to undertake, undertaking or qualified from health coaching training, with the training delivered by a training organisation listed by the Personalised Care Institute
- Experience of working with people who have trouble coping with their emotions and/or have experienced poor mental wellbeing
- Compassionate, trauma-informed approach
- Flexible team player who is equally happy working alone or as part of a team
- Ability to work autonomously and make decisions within the boundaries and scope of the role
- Willingness to undertake mandatory training online or face-to-face, and to undertake further training as the service/need develops
Desirable
- Experience of working with people with a wide range of issues, for example drug and alcohol dependence, self harm, domestic violence
- Experience of working with neuro-divergent people
- Basic understanding of a range of prevalent mental illnesses, how and why they may develop and the symptoms someone might experience
- Understanding of health and social inequalities in parts of Penwith
- Basic understanding of mediation, physiological comorbidities and the effects of these on a person's presentation
- Good knowledge of the voluntary sector and charities that are available locally to support bio/psycho/social wellbeing
- Driving licence with access to a car
See attached
Essential
- Please refer to the previous section
Desirable
- Please refer to the previous section
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Penwith Primary Care Network
Address
The Lescudjack Centre
Penmere Close
Penzance
Cornwall
TR18 3PE