Oak Vale Medical Centre

Care Navigator

The closing date is 10 October 2025

Job summary

We currently have an opening in our care navigation team at Oak vale. This post is a full time/ part time permanent position. Previous Applicants need not apply.

Main duties of the job

The role will involve working on the front line for the surgery aiding patients with their healthcare needs.

Main duties include processing prescriptions, scanning documents onto the system, registering new patients, actioning tasks from GPs/nurses, processing online consultation forms, appointment booking/signposting to relevant services and general phone call/front desk duties answering any patient queries.

About us

Oak Vale Medical Centre has been a long, established GP practice providing medical care for generations of families for more than 90 years and pride ourselves on being patient-centred. We are committed to the education of future doctors and have been a training practice for several decades, with more than 12,500 patients and the list is growing all the time. All salaried doctors were our registrars and returned as GPs, once they finished their training.

We have a full compliment of GPs, Nurses, HCA's as well as junior doctors and in-house Network staff such as, an ANP, Pharmacist and Physiotherapist.

Training is important to us. We have employed apprentices for more than10 years now and most go on to have permanent positions within the practice.

We are high achievers for QOF and are part of a successful Primary Care Network called iGPC

Details

Date posted

30 September 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A5496-25-0003

Job locations

The Fiveways Centre

215 Childwall Road

Liverpool

L15 6UT


Job description

Job responsibilities

Working on our front line care navigation team:

Contact patients, via text or letters

Requesting lab tests

Action tasks from clinicians

Handling patient queries on the phone or in person, booking patient appointments, signposting

Scanning

Repeat prescription processing

Registering new patients

Processing online consultation forms

Job description

Job responsibilities

Working on our front line care navigation team:

Contact patients, via text or letters

Requesting lab tests

Action tasks from clinicians

Handling patient queries on the phone or in person, booking patient appointments, signposting

Scanning

Repeat prescription processing

Registering new patients

Processing online consultation forms

Person Specification

Experience

Desirable

  • - Experience of working in a healthcare setting/primary care.
  • Experience of working in Gp reception
  • Demonstrate good interpersonal skills Demonstrate high attendance and punctuality Patient-centred and demonstrate willingness to help
Person Specification

Experience

Desirable

  • - Experience of working in a healthcare setting/primary care.
  • Experience of working in Gp reception
  • Demonstrate good interpersonal skills Demonstrate high attendance and punctuality Patient-centred and demonstrate willingness to help

Employer details

Employer name

Oak Vale Medical Centre

Address

The Fiveways Centre

215 Childwall Road

Liverpool

L15 6UT


Employer's website

https://oakvalemedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Oak Vale Medical Centre

Address

The Fiveways Centre

215 Childwall Road

Liverpool

L15 6UT


Employer's website

https://oakvalemedicalcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Reception Supervisor/practice manager

Alice Deakin/Carol Reid

Alice.deakin@livgp.nhs.uk

01512959330

Details

Date posted

30 September 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A5496-25-0003

Job locations

The Fiveways Centre

215 Childwall Road

Liverpool

L15 6UT


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