Job responsibilities
Job Summary
To
be part of a team undertaking a range of administrative and secretarial
duties. Supporting the clinicians,
management team and colleagues to provide the best care for our patients.
Missions Statement
To
deliver a high quality of healthcare which is patient centred and promotes an
appropriate level of continuity with resources available.
We
will encourage an environment of mutual respect, trust and support and create a
culture of optimism and positivity.
Generic Responsibilities
All staff at Birbeck Medical Group have a duty to confirm to the following:
Equality, Diverstiy & Inclusion
A good attitude and positive action towards
ED&I creates and environment where all individuals are able to achieve
their full potential. Creating such an environment is important for three
reasons: it improves operational effectiveness, it is morally the right thing
to do, and it is required by law.
Patients and their families have the right to be
treated fairly and be routinely involved in decisions about their treatment and
care. They can expect to be treated with dignity and respect and will not be
discriminated against on any grounds including age, disability, gender
reassignment, marriage and civil partnership, pregnancy and maternity, race,
religion or belief, sex or sexual orientation. Patients have a responsibility
to treat other patients and our staff with dignity and respect.
Staff have the right to be treated fairly in
recruitment and career progression. Staff can expect to work in an environment
where diversity is valued and equality of opportunity is promoted. Staff will
not be discriminated against on any grounds including age, disability, gender
reassignment, marriage and civil partnership, pregnancy and maternity, race,
religion or belief, sex or sexual orientation. Staff have a responsibility to
ensure that you treat our patients and their colleagues with dignity and respect.
Safety, Health, Environment and Fire (SHEF)
This practice is committed to supporting and
promoting opportunities to for staff to maintain their health, well-being and
safety. You have a duty to take reasonable care of health and safety at work
for you, your team and others, and to cooperate with employers to ensure
compliance with health and safety requirements. All personnel are to comply
with the Health and Safety at Work Act 1974, Environmental Protection Act 1990,
Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other
statutory legislation.
Confidentiality
This
practice is committed to maintaining an outstanding confidential service. Patients
entrust and permit us to collect and retain sensitive information relating to
their health and other matters, pertaining to their care. They do so in
confidence and have a right to expect all staff will respect their privacy and
maintain confidentiality at all times. It is essential that if, the legal
requirements are to be met and the trust of our patients is to be retained that
all staff protect patient information and provide a confidential service.
Quality & Continuous Improvement (CI)
To
preserve and improve the quality of our output, all personnel are required to
think not only of what they do, but how they achieve it. By continually
re-examining our processes, we will be able to develop and improve the overall
effectiveness of the way we work. The responsibility for this rests with
everyone working within the practice to look for opportunities to improve
quality and share good practice.
This
practice continually strives to improve work processes which deliver health
care with improved results across all areas of our service provision. We
promote a culture of continuous improvement, where everyone counts and staff
are permitted to make suggestions and contributions to improve our service
delivery and enhance patient care.
Learning and Development
The
effective use of training and development is fundamental in ensuring that all
staff are equipped with the appropriate skills, knowledge, attitude and competences
to perform their role. All staff will be required to partake and complete
mandatory training as directed by the training coordinator, as well as
participating in the practice training programme. Staff will also be permitted (subject to
approval) to undertake external training courses which will enhance their
knowledge and skills, progress their career and ultimately, enable them to
improve processes and service delivery.
Collaborative Working
All
staff are to recognise the significance of collaborative working. Teamwork is
essential in multidisciplinary environments. Effective communication is
essential and all staff must ensure they communicate in a manner which enables
the sharing of information in an appropriate manner.
Service Delivery
Staff
at Birbeck Medical Group must adhere to the information contained with practice
policies and regional directives, ensuring protocols are adhered to at all
times. Staff will be given detailed information during the induction process
regarding policy and procedure.
Security
The
security of the practice is the responsibility of all personnel. Staff must
ensure they remain vigilant at all times and report any suspicious activity
immediately to their line manager. Under no circumstances are staff to share
the codes for the door locks to anyone and are to ensure that restricted areas
remain effectively secured.
Professional Conduct
At
Birbeck Medical Group, staff are required to dress appropriately for their
role. Administrative staff will be provided with a uniform whilst clinical
staff must dress in accordance with their role.
Leave
All
personnel are entitled to take leave. Managers are to ensure all of their staff
are afforded the opportunity to take all days leave each year.