Job summary
Meadowbrook Surgery are looking to recruit a reliable, hardworking person to join our reception/administrative team who can work well within a team as well as independently. Demonstrate a caring attitude towards our patients whilst maintaining a high standard of professionalism.
Main duties of the job
The main duties of the role is to offer administrative support to our clinical team as outlined below:
Booking appointments
Processing telephone requests for appointments, home visits, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming/outgoing mail
Taking messages and passing on information
Filing and retrieving paperwork
Computer data entry/data allocation and collation: Processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Maintaining and monitoring the practice appointment system
About us
Meadowbrook Surgery are a friendly traditional practice who aims to provide a high standard of care to our patients, which requires a strong team-working ethic.
Job description
Job responsibilities
Booking appointments
Processing telephone requests for appointments, home visits,
telephone consultations and ensuring callers are directed to the appropriate
healthcare professional
Processing and distributing incoming/outgoing mail
Taking messages and passing on information
Filing and retrieving paperwork
Computer data entry/data allocation and collation: Processing
and recording information in accordance with practice procedures
Initiating contact with and responding to requests from
patients, other team member and associated healthcare agencies and providers
Maintaining
and monitoring the practice appointment system
Job description
Job responsibilities
Booking appointments
Processing telephone requests for appointments, home visits,
telephone consultations and ensuring callers are directed to the appropriate
healthcare professional
Processing and distributing incoming/outgoing mail
Taking messages and passing on information
Filing and retrieving paperwork
Computer data entry/data allocation and collation: Processing
and recording information in accordance with practice procedures
Initiating contact with and responding to requests from
patients, other team member and associated healthcare agencies and providers
Maintaining
and monitoring the practice appointment system
Person Specification
Qualifications
Essential
- Minimum of English & Maths GCSE C or equivalent
Desirable
- NVQ Customer care level 2
Experience
Essential
- 2 years experience of working within a general practice environment Proficient in the use of EMIS web, DOCMAN and AccuRx
Desirable
- Experience of working in a GP practice
Skills & Abilities
Essential
- Excellent attention to detail Excellent customer services skills Excellent verbal and written communicating skills Problem solving skills Ability to work without direct supervision Ability to manage time and workload Manage multiple tasks and conflicting demands Ability to work under pressure and maintain a professional/effective approach Ability to work as part of an integrated multi-skilled team Ability to concentrate for prolonged periods of time Ability to deal with matters in a confidential manner Willingness to work additional hours to cover the holiday/sick leave of other staff
Person Specification
Qualifications
Essential
- Minimum of English & Maths GCSE C or equivalent
Desirable
- NVQ Customer care level 2
Experience
Essential
- 2 years experience of working within a general practice environment Proficient in the use of EMIS web, DOCMAN and AccuRx
Desirable
- Experience of working in a GP practice
Skills & Abilities
Essential
- Excellent attention to detail Excellent customer services skills Excellent verbal and written communicating skills Problem solving skills Ability to work without direct supervision Ability to manage time and workload Manage multiple tasks and conflicting demands Ability to work under pressure and maintain a professional/effective approach Ability to work as part of an integrated multi-skilled team Ability to concentrate for prolonged periods of time Ability to deal with matters in a confidential manner Willingness to work additional hours to cover the holiday/sick leave of other staff
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.