Job responsibilities
Job Summary
To
support the practice nursing and administrative teams in the delivery of
clinical and administrative services, working as part of the practice
multi-disciplinary team, delivering care within their scope of practice to the
entitled patient population.
The Healthcare Assistant will deliver
and assist clinical staff in the provision of treatment, preventative care,
health promotion and patient education whilst also supporting the
administrative team on an as-required basis.
Main Responsibilities:
Undertake new patient health checks
- Support the practice nurse with health
promotion programmes
- Carry out baseline observations such as pulse
oxymetry, blood pressure, temperature and pulse rate, recording findings
accurately
Facilitate routine and 24-hour BP monitoring,
advising patients accordingly
Undertake wound care, dressings and other
clinical tasks as required
Support the practice nurse with the management
of chronic disease clinics
Carry out BMI checks as directed
Act as a chaperone as required
Undertake venepuncture
Administer flu vaccinations
Carry out ear irrigation
Carry out ECGs as requested
Ensure specimens are recorded and ready for
onward transportation
Provide support during minor operations as
required
Ensure all clinical rooms are adequately stocked
and prepared for each session
Ensure fridges are cleaned routinely in
accordance with extant guidance
Ensure clinical waste is removed from clinical
areas and sharps bins replaced in accordance with the organisations IPC policy
Carry out Anticoagulation testing/monitoring,
under the supervision of GP/ACP
Communication
Demonstrate
sensitive communication styles to ensure patients are fully informed and
consent to treatment
Communicate
with and support patients receiving bad news
Communicate
effectively with patients and carers, recognising the need for alternative
methods of communication to overcome different levels of understanding,
cultural background and preferred ways of communicating
Anticipate
barriers to communication and take action to improve communication
Estimate
and maintain effective communication with individuals and groups within the
practice environment and with external stakeholders
Act
as an advocate when representing patients
Delivering
a Quality Service
Recognise
and work within own competence and professional code of conduct
Produce
accurate, contemporaneous and complete records of patient consultation,
consistent with legislation, policies and procedures
Prioritise,
organise and manage own workload in a manner that maintains and promotes
quality
Deliver
care according to local and national guidelines and evidence-based care
Assess
effectiveness of care delivery through self and peer review, benchmarking and
formal evaluation
Participate
in the maintenance of quality governance systems and processes across the
practice
Collaborate
on improving the quality of health care in partnership with other clinical
teams, responding to local and national policies and initiatives as appropriate
Evaluate
the patients response to health care provision and the effectiveness of care
Support
and participate in shared learning across the practice and wider organisation
Participate
in the management and review of patient complaints, and identify learning from
clinical incidents and near-miss events using a structured framework (eg
root-cause analysis)
Assess
the impact of policy implementation on care delivery
Understand
and apply legal policy that supports the identification of vulnerable and
abused children and adults, being aware of statutory child/vulnerable adult
health procedure and local guidance
Work
within policies regarding family violence, vulnerable adults, substance abuse
and addictive behaviour, and refer as appropriate
Personal and Team Development
Take
responsibility for own development learning and performance including
participating in clinical supervision and acting as a positive role model
Participate in planning and
implementing changes within the area of care and responsibility
Contribute and participate in the
development of surgery guidelines, protocols and standards
Participate in Annual Appraisal and
reviews
Learning and Development
Understand
own role and scope, and identify how this may develop over time
Act
as mentor to students, assessing competence against set standards as requested
and if appropriately qualified
Disseminate
learning and information gained to other team members in order to share good
practice and inform others about current and future developments
Assess
own learning needs and undertake learning as appropriate
Make
effective use of learning opportunities within and outside the workplace,
evaluating their effectiveness and feeding back relevant information
Provide
an educational role to patients, carers, families and colleagues in an
environment that facilitates learning
Attend PLT (Protected Learning
Training) as and when required
Ensure that mandatory training is
completed within required timeframes
Equality and Diversity
Identify
patterns of discrimination, take action to overcome this, and promote diversity
and quality of opportunity
Enable
others to promote equality and diversity in a non-discriminatory culture
Support
people who need assistance in exercising their rights
Monitor
and evaluate adherence to local chaperoning policies
Act
as a role model in the observance of equality and diversity good practice
Accept
the rights of individuals to choose their care providers, participate in care
and refuse care
Assist
patients from marginalised groups to access quality care
Confidentiality:
In the course of seeking
treatment, patients entrust practice staff with, or allow us to gather,
sensitive information in relation to their health and other matters.
Comply with Legislation with
regards to data protection act and ensure confidentiality is maintained at all
times
The post-holder must regard all
information relating to patients and their carers, practice staff and other
healthcare workers (as well as information relating to the practice as a
business organisation) as strictly confidential
Information relating to patients,
carers, colleagues, other healthcare workers or the business of the practice
may only be divulged to authorised persons in accordance with the practice
policies and procedures relating to confidentiality, data protection
legislation and the protection of personal and sensitive data, as well as other
related healthcare legislation (e.g. the NHS Confidentiality Code of Practice)
This job plan may be subject to change
in agreement between the practice and the post-holder.
