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Receptionist/ Care Navigator

The Mayflower Medical Practice

The closing date is 08 May 2025

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Job summary

The Mayflower Medical Practice is looking to recruit Full time receptionists to join our experienced team.

We pride ourselves in providing excellent patient care whilst maintaining a friendly working environment.

Main duties of the job

To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team. The care navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.

About us

We strive to provide excellent patient care whilst making the best use of the available resources. We aim to provide holistic care whilst integrating the whole community and empowering patients to have an active interest in their own health and well-being.

We take pride in encouraging staff to develop and reach their full potential by creating a positive learning environment.

Date posted

29 April 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A5471-25-0001

Job locations

The Health Centre

Station Road

Bawtry

DN10 6RQ


The Mayflower Medical Practice

Doncaster Road

Finningley

Doncaster

South Yorkshire

DN9 3BN


Job description

Job responsibilities

The following are the core responsibilities of the Care Navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:

Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition

Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

Process patient requests for appointments

Process repeat prescription requests

Initiate contact with and respond to requests from patients, team members and external agencies

Enter read-code data on SystmOne

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into the patients healthcare records as necessary

Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the administrative team

Manage all queries as necessary in an efficient manner

Carry out system searches as requested

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and noticeboards

Support all clinical staff with general tasks as requested

Action incoming emails Continue

Job description

Job responsibilities

The following are the core responsibilities of the Care Navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:

Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition

Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

Process patient requests for appointments

Process repeat prescription requests

Initiate contact with and respond to requests from patients, team members and external agencies

Enter read-code data on SystmOne

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into the patients healthcare records as necessary

Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the administrative team

Manage all queries as necessary in an efficient manner

Carry out system searches as requested

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and noticeboards

Support all clinical staff with general tasks as requested

Action incoming emails Continue

Person Specification

Experience

Essential

  • GCSE grade A to C in English and Maths

Desirable

  • Experience in a GP practice.

Qualifications

Essential

  • Experience working in a customer/patient facing role.

Desirable

  • Experience working in a healthcare environment.
Person Specification

Experience

Essential

  • GCSE grade A to C in English and Maths

Desirable

  • Experience in a GP practice.

Qualifications

Essential

  • Experience working in a customer/patient facing role.

Desirable

  • Experience working in a healthcare environment.

Employer details

Employer name

The Mayflower Medical Practice

Address

The Health Centre

Station Road

Bawtry

DN10 6RQ


Employer's website

https://www.mayflowermedicalpractice.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Mayflower Medical Practice

Address

The Health Centre

Station Road

Bawtry

DN10 6RQ


Employer's website

https://www.mayflowermedicalpractice.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Assistant to the Practice Manager

Ellie

ellie.linley@nhs.net

Date posted

29 April 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A5471-25-0001

Job locations

The Health Centre

Station Road

Bawtry

DN10 6RQ


The Mayflower Medical Practice

Doncaster Road

Finningley

Doncaster

South Yorkshire

DN9 3BN


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