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Care Navigator

Kenyon Medical Centres

The closing date is 04 October 2024

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Job summary

Your role as a Care Navigator will require you to be the face of the Practice. You will work in a very fast paced environment either manning the reception desk, answering the telephones, dealing with queries and carrying out administrative tasks.

Main duties of the job

Job summary

Your role as a Care Navigator will require you to be the face of the Practice. You will work in a very fast paced environment either manning the reception desk, answering the telephones, dealing with queries and carrying out administrative tasks.

Main duties of the job

Key responsibilities of a Care Navigator to include:

  • Checking patients in and out of GP appointments
  • Answering/forwarding incoming calls
  • Dealing with patient queries
  • Booking appointments for patients
  • Being aware of protocols and policies
  • Organising ambulance transport for patients
  • Handling and answering enquiries accurately and completely without dispensing advice, breaching patient confidentiality or making medical judgements
  • Registering new patients
  • Keep Reception area clean and tidy

About us

We are a GP training surgery with 13,900 patients with 4 GP partners and 3 FSP within the Practice, along with GP Trainees/Students.

Date posted

18 September 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A5466-24-0002

Job locations

Kenyon Medical Centre

108 Brandon Road

Binley

Coventry

CV3 2JF


Kenyon Medical Centres

15 Chace Avenue

Coventry

CV3 3AD


Job description

Job responsibilities

Key responsibilities of a Care Navigator to include:

  • Checking patients in and out of GP appointments
  • Answering/forwarding incoming calls
  • Dealing with patient queries
  • Booking appointments for patients
  • Being aware of protocols and policies
  • Organising ambulance transport for patients
  • Handling and answering enquiries accurately and completely without dispensing advice, breaching patient confidentiality or making medical judgements
  • Registering new patients
  • Keep Reception area clean and tidy

Job description

Job responsibilities

Key responsibilities of a Care Navigator to include:

  • Checking patients in and out of GP appointments
  • Answering/forwarding incoming calls
  • Dealing with patient queries
  • Booking appointments for patients
  • Being aware of protocols and policies
  • Organising ambulance transport for patients
  • Handling and answering enquiries accurately and completely without dispensing advice, breaching patient confidentiality or making medical judgements
  • Registering new patients
  • Keep Reception area clean and tidy

Person Specification

Experience

Essential

  • Previous experience working with Microsoft Word, Excel and email.
  • Good telephone manner
  • Strong communicator
  • Organised and diligent
  • Punctual
  • Confident and responsible
  • Excellent face to face customer service skills
  • Ability to prioritise and organise a busy day

Desirable

  • Knowledge of Emis Web or previously worked in Primary Care will be desirable although not essential

Qualifications

Essential

  • GCSE Grade A-C in English and Maths
Person Specification

Experience

Essential

  • Previous experience working with Microsoft Word, Excel and email.
  • Good telephone manner
  • Strong communicator
  • Organised and diligent
  • Punctual
  • Confident and responsible
  • Excellent face to face customer service skills
  • Ability to prioritise and organise a busy day

Desirable

  • Knowledge of Emis Web or previously worked in Primary Care will be desirable although not essential

Qualifications

Essential

  • GCSE Grade A-C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kenyon Medical Centres

Address

Kenyon Medical Centre

108 Brandon Road

Binley

Coventry

CV3 2JF


Employer's website

https://kenyonmedicalcentres.gpsurgery.net/ (Opens in a new tab)

Employer details

Employer name

Kenyon Medical Centres

Address

Kenyon Medical Centre

108 Brandon Road

Binley

Coventry

CV3 2JF


Employer's website

https://kenyonmedicalcentres.gpsurgery.net/ (Opens in a new tab)

For questions about the job, contact:

Business Manager

Penny Thompson

penny.thompson5@nhs.net

02476307024

Date posted

18 September 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A5466-24-0002

Job locations

Kenyon Medical Centre

108 Brandon Road

Binley

Coventry

CV3 2JF


Kenyon Medical Centres

15 Chace Avenue

Coventry

CV3 3AD


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