PCN Care Navigator/Care Coordinator

North Lewisham Primary Care Network

This job is now closed

Job summary

NLPCN operates as part of the local accountable integrated care system, working and collaborating with GP practices, a wide range of healthcare professionals, social services professionals as well as local community groups. This enables us to not only focus on direct health services but also on the social and other issues that impact on health, thereby enhancing the health and wellbeing of patients and community.

The Care Navigator/ co-ordinator is the lynchpin of the PCN, creating and sustaining connections across and between multiple health and social care professionals, community services and patients.

Main duties of the job

Key Professional Working Relationships:

The occupants/services in the Waldron Health Centre

Building Manager

Security officer

Social Prescribers and Community Link Workers

GP Lead for Health Inequalities

PCN Care Coordinators

Health and Wellbeing Coaches

Mental Health Team (Mental Health Practitioner and Mental Health and Wellbeing Coaches)

Digital first team

About us

The aim of the NLPCN is to offer high quality patient-centred healthcare, which is committed to bringing together GP practices so that they can more effectively work with others.

Our ambition is to reduce inequalities in healthcare and improve the quality of health and wellbeing throughout North Lewisham through increased access to high quality, integrated health and social care.

Date posted

20 March 2024

Pay scheme

Other

Salary

£30,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A5463-24-0000

Job locations

Waldron Health Centre, Ground Floor, Suite 1

Amersham Vale, New Cross

London

SE14 6LD

Job description

Job responsibilities

Main Role Responsibilities

To act as a care coordinator and navigator for users of the Waldron Health Centre and those using the services of the North Lewisham PCN

Signposting - support users of the Waldron Health Centre to navigate and access services and to have a clear understanding of the services that are represented

To develop and maintain a directory of services for the Waldron Health Centre as well as other key communities, institutions or services important for the health and wellbeing of the patients.

Understand and be able to communicate the processes and procedures of services in the Waldron in order to advise and help services best navigate care

Carry out administrative/receptionist duties for the North Lewisham PCN including booking in follow-up appointments and or referrals for patients

Facilitate the use of the Waldron as a community space with the Social Prescribing Community Link Worker coordinating and supporting community organizations to use the Waldron in line with the PCN priorities for reducing health inequalities

Work closely with the North Lewisham Community Forum to understand the communities priorities for the health and wellbeing of its residents and promote the Waldron as a community hub

Support service users who struggle to access services for a number of reasons facilitating digital inclusion, language support and working with advocates to help patients navigate care in the Waldron effectively

Develop relationship with Tenant Liaison Manager who will share knowledge of building layouts and operational functionality to help understand where there might be opportunity to increase capacity and maximise use of the building. Working collaboratively to ensure the benefit in occupation is sustained.

To represent the health centre on working groups, committees etc., as requested.

Ensure there are clear communication pathways which support and encourage all occupiers to work in a participative way, within the building operational policy.