Job summary
We are a high achieving friendly small practice in West London, patient centered with a list size of 4k. We meet our targets and provide a wide range of services. We have a hands on approach to management with a good CQC rating.
The role will cover management of staff, practice systems, practice premises and NHS contract.
The Practice Manager is a key member of the team and will be expected to demonstrate leadership qualities, achieving goals and targets using a combination of personal involvement, motivation/training of other staff and delegation when appropriate. The Practice Manager would work with and have oversight of the leadership team which includes a Business Lead, Reception and Patient Liaison Lead, HR and Rota Lead, IT Lead and Facilities Lead.
Main duties of the job
The successful candidate will need to demonstrate
robust leadership and communication skills, be well organised and highly
motivated . There is a requirement to manage and take
responsibility for all operational aspects of the practice. In addition, the
candidate must have the ability to provide strategic guidance and planning to
the Partners.
The partners also require the candidate to be proactive and plan for the future, maximising the practices potential in relation to business and premises, whilst maintaining patient care. The candidate needs to ensure the partners are kept fully informed of local and national proposals and initiatives, presented clearly and concisely to enable them to make informed decisions.
An understanding of current NHS initiatives will be helpful; however the NHS is changing substantially and rapidly and the introduction of new ideas and methods from outside the NHS presents an attractive proposition to the partnership. In addition to adapting the practice to meet the demands of providing high quality patient care, the manager will need to ensure that the practice is efficient and compliant with all aspects of health and safety, employment legislation and CQC (Care Quality Commission) registration/compliance.
The opportunity for further personal development will be given to develop skills in line with practice needs and those of the Leads team.
About us
We have 2 partners, 2 salaried GPs, 1 GP registrar, 1 physician associate, 2 nurses and a healthcare assistant. Reception is covered by a team of 6.
The surgery is located just off the M4 flyover in West London and is in a residential area. We are very near the river Thames which can be enjoyed at lunchtime and there is parking for staff on site.
We are part of the North West London ICB and benefit from PCN led extended services.
We are a training practice for medical students, GP trainees, and allied professionals
We are fairly informal and if we need to speak with someone we do it with a knock on the door mostly. We have a friendly and efficient admin team and there is an upbeat positive atmosphere.
Being a small local surgery we know our patients well and they enjoy being able to access their regular gp.
We sit down for a monthly practice meeting to discuss all aspects of the practice and celebrate achievements.
Everyone is very supportive and we go the extra mile to help out when necessary.
Job description
Job responsibilities
Key requirements
- Commitment to supporting the delivery of excellent patient care with vision, willingness, and drive.
- Demonstrate excellent organisational, project management and effective communication skills.
- Ability to manage change through motivation and leadership.
- Understanding of finance and business to support Business & Finance Lead to maintain and improve the profitability of the business.
- Strategic thinker and planner.
- Ability to deliver against key targets, contracts, and requirements.
- Knowledge and skills of HR and the ability to act sensitively and effectively.
- Ensure compliance with CQC requirements and assessments.
- Manage the portfolio of projects and individual projects arising therefrom.
- Lead and chair practice meetings as appropriate.
- Develop and co-ordinate systems to improve the efficiency and effectiveness of the practice.
- Ability to self-motivate, prioritise organise and/or delegate workload.
- Good IT knowledge and experience.
- Ensure practice policy and standards compliance.
- Ability to present the practice to external groups.
- Ability to identify, develop and deliver initiatives.
- The ability to enjoy diversity and sometimes the unexpected.
Key responsibilities
- Manage and drive service delivery to achieve the optimum outcome against practice contracts with NHSE, North West London ICB, and other Health authorities.
- Support the Partners to develop and implement processes to achieve clinical targets of QOF, Network and Enhanced service contracts.
- Directly contribute to profit improvement by exploring areas for increasing income and reducing costs working with Partners.
- Analyse data relating to clinical commissioning as appropriate and contribute to planning and organisation both at practice and clinical commissioning group level.
- Support Facilities Lead to manage and maintain properties rented by the Partnership.
- Overseeing the Leadership team to support their functioning:ensuring each Lead understands their role, working with each Lead to ensure they are fulfilling all duties of their role, facilitating collaborative working amongst Leads team, ensuring Lead cover at all times is effective, providing annual appraisal for each Leadand exploring barriers to collaborative and autonomous working in Leads team.
Strategic Planning
Working with the Partners, Leadership team and PCN to assist with;
- Identification of potential opportunities and threats.
- Manage practice development and expansion opportunities.
- Support the Partners Clinical Leadership Plan and oversee the implementation of the aims and objectives.
- Assist the practice in the wider community and assist with forging links with other local practices and relevant agencies.
- Formulate objectives and research and develop ideas for future practice development.
- To represent the practice when required at PCN, ICB, NHSE, CIC and any other appropriate agency meetings.
- To make recommendations to the partners for practice development with regard to potential sources of income.
Human Resources
To Lead in recruitment and selection of staff, working in conjunction with the Reception and Clinical Leads, including contracts of employment and job descriptions with delegation and relevant training where appropriate.
To ensure working compliant with Employment Law for the disciplinary and dismissal process, and with the partners and Peninsula should any legal advice be necessary.
To ensure compliance with staff contracts, health and safety, staff training, induction, personnel file maintenance, training requirements, appraisal cycles, sickness, leave and return to work interviews.
Be aware of current employment legislation.
To develop and maintain good employee/employer relationships.
- To ensure that members of the existing staff team are aware of any changes that occur in the practice.
- To maintain good communication at all times with the practice team.
- To support and ensure provision of staff cover when required.
- To oversee safe employment requirements are met at all times.
- To ensure that suitable facilities are available to enable all staff to work within the practice and our health and safety policies.
Information Technology
To ensure practice IT is working with optimal information governance systems and appropriately as the Practice Caldicott Guardian.
Ensure all Practice IT and telephone systems are functioning effectively.
Patient Services
Ensure that the Practice complies with NHS contractual obligations in relation to patient care.
To maintains registration policies and to work in collaboration to monitor patient turnover and capitation.
Oversee and work with Reception and Partners, to ensure effective appointment systems and access.
- To oversee, and monitor Practice performance against patient access and demand targets.
- To manage practice complaints and ensure meeting statutory complaints regulation.
- To collaborate with Partners, to manage the significant events and safer systems activity.
- To ensure collaborative working with patient groups.
CQC
Oversee and maintain compliance with CQC regulations to ensure that the practice systems and procedures meet all relevant standards.
Communication
- Ensure compliance with the latest NHS recommendations.
- Understand the practice communication systems.
- Build/maintain good working relationships with the NHSE, ICB, hospitals, community agencies, BHCIC, the PCN, LMC (Local Medical Committee), other GP practices, pharmacists, voluntary and private organisations.
- Represent the practice at meetings and seminars.
- Assist and support the partners corporately and at individual level to fulfil the requirements of revalidation.
- Present a professional image and always promote the practice.
- Share skills and expertise with others.
Job description
Job responsibilities
Key requirements
- Commitment to supporting the delivery of excellent patient care with vision, willingness, and drive.
- Demonstrate excellent organisational, project management and effective communication skills.
- Ability to manage change through motivation and leadership.
- Understanding of finance and business to support Business & Finance Lead to maintain and improve the profitability of the business.
- Strategic thinker and planner.
- Ability to deliver against key targets, contracts, and requirements.
- Knowledge and skills of HR and the ability to act sensitively and effectively.
- Ensure compliance with CQC requirements and assessments.
- Manage the portfolio of projects and individual projects arising therefrom.
- Lead and chair practice meetings as appropriate.
- Develop and co-ordinate systems to improve the efficiency and effectiveness of the practice.
- Ability to self-motivate, prioritise organise and/or delegate workload.
- Good IT knowledge and experience.
- Ensure practice policy and standards compliance.
- Ability to present the practice to external groups.
- Ability to identify, develop and deliver initiatives.
- The ability to enjoy diversity and sometimes the unexpected.
Key responsibilities
- Manage and drive service delivery to achieve the optimum outcome against practice contracts with NHSE, North West London ICB, and other Health authorities.
- Support the Partners to develop and implement processes to achieve clinical targets of QOF, Network and Enhanced service contracts.
- Directly contribute to profit improvement by exploring areas for increasing income and reducing costs working with Partners.
- Analyse data relating to clinical commissioning as appropriate and contribute to planning and organisation both at practice and clinical commissioning group level.
- Support Facilities Lead to manage and maintain properties rented by the Partnership.
- Overseeing the Leadership team to support their functioning:ensuring each Lead understands their role, working with each Lead to ensure they are fulfilling all duties of their role, facilitating collaborative working amongst Leads team, ensuring Lead cover at all times is effective, providing annual appraisal for each Leadand exploring barriers to collaborative and autonomous working in Leads team.
Strategic Planning
Working with the Partners, Leadership team and PCN to assist with;
- Identification of potential opportunities and threats.
- Manage practice development and expansion opportunities.
- Support the Partners Clinical Leadership Plan and oversee the implementation of the aims and objectives.
- Assist the practice in the wider community and assist with forging links with other local practices and relevant agencies.
- Formulate objectives and research and develop ideas for future practice development.
- To represent the practice when required at PCN, ICB, NHSE, CIC and any other appropriate agency meetings.
- To make recommendations to the partners for practice development with regard to potential sources of income.
Human Resources
To Lead in recruitment and selection of staff, working in conjunction with the Reception and Clinical Leads, including contracts of employment and job descriptions with delegation and relevant training where appropriate.
To ensure working compliant with Employment Law for the disciplinary and dismissal process, and with the partners and Peninsula should any legal advice be necessary.
To ensure compliance with staff contracts, health and safety, staff training, induction, personnel file maintenance, training requirements, appraisal cycles, sickness, leave and return to work interviews.
Be aware of current employment legislation.
To develop and maintain good employee/employer relationships.
- To ensure that members of the existing staff team are aware of any changes that occur in the practice.
- To maintain good communication at all times with the practice team.
- To support and ensure provision of staff cover when required.
- To oversee safe employment requirements are met at all times.
- To ensure that suitable facilities are available to enable all staff to work within the practice and our health and safety policies.
Information Technology
To ensure practice IT is working with optimal information governance systems and appropriately as the Practice Caldicott Guardian.
Ensure all Practice IT and telephone systems are functioning effectively.
Patient Services
Ensure that the Practice complies with NHS contractual obligations in relation to patient care.
To maintains registration policies and to work in collaboration to monitor patient turnover and capitation.
Oversee and work with Reception and Partners, to ensure effective appointment systems and access.
- To oversee, and monitor Practice performance against patient access and demand targets.
- To manage practice complaints and ensure meeting statutory complaints regulation.
- To collaborate with Partners, to manage the significant events and safer systems activity.
- To ensure collaborative working with patient groups.
CQC
Oversee and maintain compliance with CQC regulations to ensure that the practice systems and procedures meet all relevant standards.
Communication
- Ensure compliance with the latest NHS recommendations.
- Understand the practice communication systems.
- Build/maintain good working relationships with the NHSE, ICB, hospitals, community agencies, BHCIC, the PCN, LMC (Local Medical Committee), other GP practices, pharmacists, voluntary and private organisations.
- Represent the practice at meetings and seminars.
- Assist and support the partners corporately and at individual level to fulfil the requirements of revalidation.
- Present a professional image and always promote the practice.
- Share skills and expertise with others.
Person Specification
Qualifications
Essential
- Degree or equivalent qualification
- Evidence of continuing personal development
Desirable
- Post graduate Management qualification
- Associate of Institute of General Practice Management
Experience
Essential
- 3 years senior management experience
- Experience of working in primary care or GP practice
- Working at a strategic level
- Working across organisations
- Business and service planning and development
- Managing change
- Managing resources
- Development of individuals and team
- Broad NHS experience
Desirable
- Clinical and corporate governance
- Project management
- Organisation development
- Performance management and audit
Person Specification
Qualifications
Essential
- Degree or equivalent qualification
- Evidence of continuing personal development
Desirable
- Post graduate Management qualification
- Associate of Institute of General Practice Management
Experience
Essential
- 3 years senior management experience
- Experience of working in primary care or GP practice
- Working at a strategic level
- Working across organisations
- Business and service planning and development
- Managing change
- Managing resources
- Development of individuals and team
- Broad NHS experience
Desirable
- Clinical and corporate governance
- Project management
- Organisation development
- Performance management and audit