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The Parks Medical Practice

GP Receptionist

The closing date is 29 May 2025

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Job summary

We are looking for 2 receptionists to complete our amazing reception team across 6 sites.

All staff are contracted to our 6 sites but usually based at just one site specifically.

Main duties being the Front of house greeting and helping patients from the reception desk and via the phones

Main duties of the job

The Role of a receptionist is an important one. You are the first person a patient see's and are the one to organise the help they need.

You will work closely with the clinical team and ensuring their appointments are booked correctly. Navigating the patient to the correct clinician for their needs.

Keeping a calm and smooth reception area for the patients to feel comfotable and looked after whilst they are unwell or in need

About us

We are partnered with Danes camp and Rillwood which means we have 6 sites to provide care from.

Each site usually has its own team but we all work together to provide the best patient care we can.

Details

Date posted

16 May 2025

Pay scheme

Other

Salary

Depending on experience Northampton

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A5452-25-0014

Job locations

Grange Park Doctors Surgery

Wilks Walk

Grange Park

Northampton

NN4 5DW


Roade Medical Centre

16 London Road

Roade

Northampton

NN7 2NN


Job description

Job responsibilities

  • To cover the front desk professionally and ensure all patients are helped and provided the best care possible between the hours of 08.00-18.30
  • Provide telephone and face to face access for patients to book, cancel and check appointments as per the patients request and deal with customers in a calm and sympathetic manner, working at a continuously high pace under pressure to deliver high levels of accuracy.
  • Giving information on the services that are available across our 6 practices to patients
  • Working together as a team to provide great patient care
  • Support patients who may have a problem or complaint.
  • Undertake basic prescription administration training, ensuring that queries are answered
  • Partake in any training indicated as appropriate for personal and professional development.

Job description

Job responsibilities

  • To cover the front desk professionally and ensure all patients are helped and provided the best care possible between the hours of 08.00-18.30
  • Provide telephone and face to face access for patients to book, cancel and check appointments as per the patients request and deal with customers in a calm and sympathetic manner, working at a continuously high pace under pressure to deliver high levels of accuracy.
  • Giving information on the services that are available across our 6 practices to patients
  • Working together as a team to provide great patient care
  • Support patients who may have a problem or complaint.
  • Undertake basic prescription administration training, ensuring that queries are answered
  • Partake in any training indicated as appropriate for personal and professional development.

Person Specification

Experience

Essential

  • - Previous computer training and experience.
  • - Ability to work effectively with others.
  • -Excellent organisational, time management, communication skills, and attention to detail.
  • - Ability to work with highly confidential information.
  • -Experience within a customer service environment.
  • Desirable

Desirable

  • -Previous experience using SystmOne.
  • -Entry level knowledge of emails and Microsoft products.
  • -Previous experience of working within the NHS or in a call-centre setting preferred.
Person Specification

Experience

Essential

  • - Previous computer training and experience.
  • - Ability to work effectively with others.
  • -Excellent organisational, time management, communication skills, and attention to detail.
  • - Ability to work with highly confidential information.
  • -Experience within a customer service environment.
  • Desirable

Desirable

  • -Previous experience using SystmOne.
  • -Entry level knowledge of emails and Microsoft products.
  • -Previous experience of working within the NHS or in a call-centre setting preferred.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Parks Medical Practice

Address

Grange Park Doctors Surgery

Wilks Walk

Grange Park

Northampton

NN4 5DW


Employer's website

https://www.theparksmedicalpractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Parks Medical Practice

Address

Grange Park Doctors Surgery

Wilks Walk

Grange Park

Northampton

NN4 5DW


Employer's website

https://www.theparksmedicalpractice.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Site manager

Emma Gibson

Emma.gibson44@nhs.net

Details

Date posted

16 May 2025

Pay scheme

Other

Salary

Depending on experience Northampton

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A5452-25-0014

Job locations

Grange Park Doctors Surgery

Wilks Walk

Grange Park

Northampton

NN4 5DW


Roade Medical Centre

16 London Road

Roade

Northampton

NN7 2NN


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