Job responsibilities
Receive, assist and direct patients in accessing the
appropriate service or healthcare professional in a courteous, efficient and
effective way.
Provide general assistance to the practice team and project
a positive and friendly image to patients and other visitors, either in person
or via the telephone
Job Responsibilities:
Ensure an effective and efficient reception service is
provided to patients and any other visitors to the practice
Deal with all general enquiries, explain procedures and make
new and follow-up appointments.
Using your own judgment and communication skills ensure that
patients with no prior appointment but who need urgent consultation are seen in
a logical and non-disruptive manner.
Explain practice arrangements and formal requirements to new
patients and those seeking temporary cover and ensure procedures are completed.
Receive and make telephone calls as required.Divert
calls and take messages, ensuring accuracy of detail and prompt appropriate
delivery.
Ensure all Home Visit requests are relayed to the on call
GP.
Action repeat prescription requests and ensure that they are
ready for collection by the patient within 48 hours, either on the computer or
manually.
Advise patients of relevant charges for private (non General
Medical Services) services, accept payment and issue receipts for same.
Enter patient information on to the computer as required.
Patient notes and correspondence:
Retrieve
and re-file records as required, ensuring strict alphabetical order is adhered
to
Ensure
correspondence, reports, results etc are filed promptly and in the correct
records where necessary, ensuring that all recent correspondence is available
when patients are seen.
Ensure
records are kept in good repair with all necessary information on the outside
cover clearly visible.
Ensure the kitchen is kept clean and tidy along with other
staff members and air and tidy the waiting room in turn with other reception
staff.
Premises:
Open up
premises at the start of the day when first to arrive, de-activate alarm and
make all necessary preparations to receive patients.
When
last to leave at the end of the day, ensure that the building is totally
secured, internal lights are off and the alarm activated.
Ensure that all new patients are registered onto the
computer system promptly and accurately
Undertake any other additional duties appropriate to the
post as requested by the Partners or the Practice Manager.
Confidentiality:
In the course of seeking treatment, patients entrust us
with, or allow us to gather, sensitive information in relation to their health
and other matters.They do so in confidence and have the right
to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job
Description, the post-holder may have access to confidential information
relating to patients and their carers, practice staff and other healthcare
workers.They may also have access to information relating to the
practice as a business organisation. All such information from any source
is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other
healthcare workers or the business of the practice may only be divulged to
authorised persons in accordance with the practice policies and procedures
relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining
their own and others health, safety and security as defined in the practice
Health & Safety Policy, to include:
Using personal security systems within the workplace
according to practice guidelines
Identifying the risks involved in work activities and
undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and
skills
Using appropriate infection control procedures, maintaining
work areas in a tidy and safe way and free from hazards
Reporting potential risks identified.
Equality and Diversity:
Thepost-holder will support the equality, diversity
and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples
rights, interpreting them in a way that is consistent with practice procedures
and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of
patients, carers and colleagues
Behaving in a manner which is welcoming to and of the
individual, is non-judgmental and respects their circumstances, feelings
priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme
implemented by the practice as part of this employment, such training to
include:
Participation in an annual individual performance review,
including taking responsibility for maintaining a record of own personal and/or
professional development
Taking responsibility for own development, learning and
performance and demonstrating skills and activities to others who are
undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the
practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own
actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on
own and team activities and making suggestions on ways to improve and enhance
the teams performance
Work effectively with individuals in other agencies to meet
patients needs
Effectively manage own time, workload and resources.
Communication:
The post-holder should recognize the importance of effective
communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize peoples needs for alternative methods of
communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder will:
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies,
standards and guidelines will affect own work
Participate in audit where appropriate.
Complaints Procedure
The post-holder will become familiar with the practice
complaints procedure and to ensure that patients are also made aware of this as
and when needed.
Computer
To be aware of Data Protection Act governing information
held on the computer.To open and maintain EMIS tasks and emails as
well as NHS email account on a daily basis.To complete any
trainingmodules as required by information governance or other.
Training
Take part in in-house training on all aspects of the role as
well as attending external training or any e-learning identified as
appropriate.
Other duties
To carry out team duties.Housekeeping duties sch
as ensuring waiting areas are kept clean and tidy between visits from cleaning
staff, plants are watered and magazines are tidy and in good condition and any
essential health and safety duties.
Taking an active role in the practice meetings.
It is not possible to list every aspect of the
receptionists role therefore the above is not an exhaustive list and there may
be other duties requested of you by your manager or practice partners at any
time which you will be expected to fulfil.