Vassall Medical Centre

Reception Supervisor

Information:

This job is now closed

Job summary

To be responsible for the efficient supervision and direction of the reception team, ensuring all reception duties are performed effectively and to the required standard, meeting the objectives of the practice. Support the management team in promoting Confidentiality, Collaborative Working, Service Delivery, Learning and Development and carry out other duties as directed by the management team.

The reception supervisor will also undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.

Main duties of the job

If you have experience of working in primary care and have excellent customer service skills then you could be the person for us. We will provide training and development for the right candidate to enable this new post to become successful.

We are currently looking at skill-mix within the different teams and we are keen to enhance our workforce to support the ever growing demand within general practice.

About us

Vassall Medical Centre is a practice that offers a high quality of primary care services for a diverse population, with focus on inclusion and equality.

Our size list is around 7800 patients and our clinical team consists of 2 GP Partners, 2 Salaried GPs, 1 practice nurse, 1 HCA, 2 pharmacists. Our supportive admin team includes an IT manager, 1 practice manager, 1 Managing Partner and a great team of administration / reception staff.

Hours of work will be between 7 am- 6:30 pm, excludes weekends.

Details

Date posted

09 October 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A5449-23-0000

Job locations

89 Vassall Road

London

SW9 6NA


Job description

Job responsibilities

The following are the core responsibilities of the reception supervisor. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The reception supervisor is responsible for:

a. Overseeing the reception services of the practice, ensuring staff achieve their primary responsibilities

b. Induction and training of all new staff to agreed standards

c. Supervising all reception staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training

d. Identify and deliver team training where required

e. Develop, implement and embed efficient reception processes and procedures to adhere to extant legislation

f. Manage all deliveries to the practice, ensuring adherence to the cold chain policy as necessary

g. Act as a focal point for communication, advising reception and administrative staff on methods of communication and best practice

h. Compiling reception staff rotas

i. Reviewing and updating all reception procedures as required

j. Oversee e-learning of all reception staff

k. Ensure adequate staffing levels and organise rotas ensuring all functions are covered as required

l. Deal with more complex enquiries from patients including informal complaints relating to reception functions

m. Continually assess and evaluate systems and quality, recommending changes and improvements to the operations manager as appropriate

n. Manage day to day issues that may arise within the team or with individuals

o. Monthly 1-2-1 reviews with all reception staff

Job description

Job responsibilities

The following are the core responsibilities of the reception supervisor. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The reception supervisor is responsible for:

a. Overseeing the reception services of the practice, ensuring staff achieve their primary responsibilities

b. Induction and training of all new staff to agreed standards

c. Supervising all reception staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training

d. Identify and deliver team training where required

e. Develop, implement and embed efficient reception processes and procedures to adhere to extant legislation

f. Manage all deliveries to the practice, ensuring adherence to the cold chain policy as necessary

g. Act as a focal point for communication, advising reception and administrative staff on methods of communication and best practice

h. Compiling reception staff rotas

i. Reviewing and updating all reception procedures as required

j. Oversee e-learning of all reception staff

k. Ensure adequate staffing levels and organise rotas ensuring all functions are covered as required

l. Deal with more complex enquiries from patients including informal complaints relating to reception functions

m. Continually assess and evaluate systems and quality, recommending changes and improvements to the operations manager as appropriate

n. Manage day to day issues that may arise within the team or with individuals

o. Monthly 1-2-1 reviews with all reception staff

Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent

Experience

Essential

  • - Experience of working with the general public
  • - Experience of administrative duties
  • - Experience of working in a health care setting
  • - Experience of leading / managing a team
Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent

Experience

Essential

  • - Experience of working with the general public
  • - Experience of administrative duties
  • - Experience of working in a health care setting
  • - Experience of leading / managing a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Vassall Medical Centre

Address

89 Vassall Road

London

SW9 6NA


Employer's website

https://www.vassallmedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Vassall Medical Centre

Address

89 Vassall Road

London

SW9 6NA


Employer's website

https://www.vassallmedicalcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Paula Cardoso

paula.cardoso@nhs.net

02077933100

Details

Date posted

09 October 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A5449-23-0000

Job locations

89 Vassall Road

London

SW9 6NA


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