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The Family Doctors

Care Navigator/Receptionist

Information:

This job is now closed

Job summary

We are a small GP practice who would like to welcome 2 new members of staff onto our reception area, where you will be able to assist in helping our patients receive the best and most direct medical care needed.

Main duties of the job

Working face to face, via telephone and online with patient and navigating them to the most appropriate service available.

Answering telephone calls & taking messages

Processing repeat prescriptions.

Communicating with GPs and clinical staff

Opening and closing the surgery.

Following policies and procedures throughout

About us

We are a small friendly surgery and retention of staff is high but as As we progress into more patient triage we have moved staff into areas more suitable for staff and patients. This has created 2 vacancies for the reception area.

All staff are part time and therefore communication is a key part of the job role.

Details

Date posted

07 October 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A5437-24-0000

Job locations

5 Austhorpe View

Leeds

West Yorkshire

LS15 8NN


Job description

Job responsibilities

Preparing Clinical rooms ahead of consultations.

Answering the telephone and making appointments

Navigating appointment to the appropriate service

Patient customer service

Processing daily Tasks

Job description

Job responsibilities

Preparing Clinical rooms ahead of consultations.

Answering the telephone and making appointments

Navigating appointment to the appropriate service

Patient customer service

Processing daily Tasks

Person Specification

Experience

Essential

  • Flexibility is essential

Desirable

  • Experience working with the public would be desirable
  • Experience working with system one would be beneficial
Person Specification

Experience

Essential

  • Flexibility is essential

Desirable

  • Experience working with the public would be desirable
  • Experience working with system one would be beneficial

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Family Doctors

Address

5 Austhorpe View

Leeds

West Yorkshire

LS15 8NN


Employer's website

https://www.austhorpeviewsurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Family Doctors

Address

5 Austhorpe View

Leeds

West Yorkshire

LS15 8NN


Employer's website

https://www.austhorpeviewsurgery.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Jacqueline Coleman

jacqui.coleman@nhs.net

01132602262

Details

Date posted

07 October 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A5437-24-0000

Job locations

5 Austhorpe View

Leeds

West Yorkshire

LS15 8NN


Supporting documents

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