Job summary
Hours:37.5 Hours including on-call Saturday and Sunday rota rotation.
The post holder will work as part of the PCN team and will provide support to the PCN Manager and Clinical Director of BWM Limited (PCN). This individual will be the Lead for the Enhanced Access contract provision for the PCN.
The post holder will provide day to day management support to the PCN Manager and Clinical Director of BWM Limited (PCN). This individual will be a key point of contact for staff, member practices and will be able to sign post queries to relevant individuals as appropriate. This role involves working autonomous and working in a fast-paced environment.
The post holder will be expected to form part of the on-call Saturday and Sunday rota rotation.
The post holder will need to be capable of independent travel across the BWM Limited area and work flexibly to meet the needs of the PCN Manager.
Main duties of the job
Job responsibilities
Operational Responsibilities
- Provide direct support to the PCN Manager and Clinical Director.
- Ensure the PCN is contractually compliant for its Enhanced Access Provision.
- Organise clinical and non-clinical cover for the enhanced access, including extended access.
- Manage rotas on Systemone.
- Support implementation of initiatives through timely and relevant information analysis and administrative support.
- Ensure all enhanced access sites are compliant, and documentation is kept up to date.
- Communicate with member practices around movements that may affect rotas such as; annual leave, study leave.
- Assist the PCN Manager with recruitment of any PCN vacancies associated with enhanced access.
- Deliver against agreed objectives, achieving quality outcome.
- Overseeing the staff induction programme.
- Manage an effective practice and staff development plan for relevant staff (clinical and administrative) whilst maintaining a robust training record.
- Track mandatory training for your team of staff and report breeches of outstanding training to the PCN Manager.
- Support the PCN Manager in the reviewing and updating of policies and procedures.
- Support the practice and management team with continuous improvement and change initiatives.
About us
About us
BWM LimitedPCN is with a patient population of circa 32,000 across 4 practices.
- Whitehall Surgery
- Hawthorn Surgery
- Beechtree Medical Surgery
- Bramley Village Health and Wellbeing Centre
We are a dynamic, forward thinking PCN team who are passionate about developing and delivering excellent quality local services to meet the needs of our patients.
We are looking to expand our team by employing an Enhanced Access Leads to work alongside our practices and PCN staff. Our PCN staff currently includes Clinical Pharmacists, Social Prescribers Link Workers, Health and Wellbeing Coach, Care Co-ordinators, Advanced Nurse Practitioners, Health Care Assistant, Phlebotomy, GP, Occupational Therapist.
Job description
Job responsibilities
Functional Responsibilities
- To prepare, produce, review and circulate all documents required for meetings in a timely fashion and to a high standard.
- Managing and appropriately distributing mail via an NHS email account.
- Answering queries and questions in a timely fashion, signposting as required.
- Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times.
- Complete Systmone tasks and queries.
- Update and review rotas ensuring there is no gaps in provision.
- Track and manage absence ensuring return to works are completed.
Information Management
- Collate, analyse and return all reporting information required to the ICB/NHSE linked to any claims and/or funding.
- Maintain all administrative and information resources in keeping with local and national guidance.
- Maintain positive relationships with a broad range of internal and external stakeholders.
- Participating in relevant internal and external working groups and initiatives to provide information to inform the development and delivery of the PCNs strategic objectives.
- Be capable of working autonomously but also as part of a team.
- To record accurately appropriate SNOMED codes and any other codes that are used for reporting purposes.
- To monitor and review annual leave requests from staff.
- Complete the monthly report for payroll updates.
Communication and working relationships.Actively works to build good relationships and create a network of contacts that can assist in the job role within the PCN and beyond.
Job description
Job responsibilities
Functional Responsibilities
- To prepare, produce, review and circulate all documents required for meetings in a timely fashion and to a high standard.
- Managing and appropriately distributing mail via an NHS email account.
- Answering queries and questions in a timely fashion, signposting as required.
- Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times.
- Complete Systmone tasks and queries.
- Update and review rotas ensuring there is no gaps in provision.
- Track and manage absence ensuring return to works are completed.
Information Management
- Collate, analyse and return all reporting information required to the ICB/NHSE linked to any claims and/or funding.
- Maintain all administrative and information resources in keeping with local and national guidance.
- Maintain positive relationships with a broad range of internal and external stakeholders.
- Participating in relevant internal and external working groups and initiatives to provide information to inform the development and delivery of the PCNs strategic objectives.
- Be capable of working autonomously but also as part of a team.
- To record accurately appropriate SNOMED codes and any other codes that are used for reporting purposes.
- To monitor and review annual leave requests from staff.
- Complete the monthly report for payroll updates.
Communication and working relationships.Actively works to build good relationships and create a network of contacts that can assist in the job role within the PCN and beyond.
Person Specification
Experience
Essential
- Essential
- Flexibility to work outside of core office hours including Saturdays
- Disclosure Barring Service (DBS) check
- Maintain confidentiality at all times
- Full UK Driving Licence
- Polite and confident
- Flexible and cooperative
- Motivated
- Initiative and judgement (knowing when to ask for help)
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Disclosure and Barring Service Check
- This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Desirable
Qualifications
Essential
- GCSE grade A to C in English or Maths or equivalent level
- Experience
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a healthcare setting
- Experience of leading/managing a team
- Experience in managing staff and rota systems
Desirable
- Desirable
- Educated to A-level/equivalent or higher, with relevant experience
- AMSPAR qualification
- NVQ Level 2 in Health and Social Care
- Leadership and/or management qualification
- Desirable
- A good understanding of the health and social care environment and roles and responsibilities within it
- Knowledge of NHS structures and organisational relationships
- Excellent communication skills and stakeholder management
- Skills
- Essential
- Excellent communication skills (written and oral)
- Strong IT skills (generic)
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Desirable
- SystmOne user skills
- Other requirements
Please see other Essential Criteria
Essential
- Please see other Essential Criteria
Desirable
- Please see other Essential Criteria
Person Specification
Experience
Essential
- Essential
- Flexibility to work outside of core office hours including Saturdays
- Disclosure Barring Service (DBS) check
- Maintain confidentiality at all times
- Full UK Driving Licence
- Polite and confident
- Flexible and cooperative
- Motivated
- Initiative and judgement (knowing when to ask for help)
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Disclosure and Barring Service Check
- This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Desirable
Qualifications
Essential
- GCSE grade A to C in English or Maths or equivalent level
- Experience
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a healthcare setting
- Experience of leading/managing a team
- Experience in managing staff and rota systems
Desirable
- Desirable
- Educated to A-level/equivalent or higher, with relevant experience
- AMSPAR qualification
- NVQ Level 2 in Health and Social Care
- Leadership and/or management qualification
- Desirable
- A good understanding of the health and social care environment and roles and responsibilities within it
- Knowledge of NHS structures and organisational relationships
- Excellent communication skills and stakeholder management
- Skills
- Essential
- Excellent communication skills (written and oral)
- Strong IT skills (generic)
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Desirable
- SystmOne user skills
- Other requirements
Please see other Essential Criteria
Essential
- Please see other Essential Criteria
Desirable
- Please see other Essential Criteria
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).