Job summary
We
are growing our busy reception & administration team and are looking for an
organised, approachable and calm person to join our friendly and supportive
team.
The
successful candidate will have the ability to understand the differing needs
of others and be able to prioritise these within their own workload; be able to
demonstrate excellent written and verbal communication skills; have a good
attention to detail and to keep up to speed within an evolving environment;
enjoy working as part of a team whilst also having the confidence to work
independently.
We will provide full training and ongoing career development
in the role.
Weekly schedule
Monday
2pm to 6.30pm
Tuesday day
off
Wednesday 2pm to 6.30pm
Thursday 2pm to 6.30pm
Friday 2pm to 6.30pm
Reliable attendance and timekeeping are essential and some flexibility to cover different shifts as overtime would be desirable.
Main duties of the job
Main receptionist duties are:
- Responding to incoming patient inquiries in person, by telephone or via email.
- Booking appointments with appropriate clinician.
- Managing the appointment book, signing patients in as arrived, advising on any necessary details relating to the appointment.
- Allocating prescription requests to clinicians.
- Liaising with external organisations on behalf of patients and clinicians such as following up on hospital referrals.
- Registering new patients.
Once confident in the above there are lots more opportunities to further develop in a variety of administration roles suited to your strengths.
About us
Villa Street is a welcoming GP practice located 5 minutes walk from Walworth Road in north Southwark. Our diverse list size is growing, currently with 9000 patients registered and more applying every day!
The practice frequently receives excellent feedback about our receptionists for being helpful and welcoming - regularly at the top of the annual national GP patient survey for practices in Southwark and south east London.
We see the role as being integral to the smooth running of our practice, enabling us to provide high-quality health care for all of our patients.
Job description
Job responsibilities
Job Description
To provide caring, approachable and professional reception services, to make appointments, take and communicate accurate messages and arrange home visits as per practice procedure.
To assist and support clinical staff in the efficient organisation of the clinics and surgeries.
To balance the continuity of care for patients where appropriate with the clinical urgency of the patient issue.
To effectively manage tasks, messages and emails and action appropriately and in line with agreed practice protocols.
To allocate repeat prescriptions for approval by clinicians.
To clearly message patients using text and email services effectively.
To summarise incoming patient notes and manage the registration workflow process.
To provide up to date registration information to prospective patients and to process new patient registrations in a timely and effective manner.
To contribute to the team achievements by working effectively, supportively and flexibly as appropriate.
To contribute to building a strong and effective team by attending practice meetings, reception meetings and team building events.
To promote the use of the Extended Primary Care Service, community pharmacists, opticians and physiotherapy services when appropriate.
To promote healthy well-being and to develop personal knowledge about local support services and community networks in order to share information appropriately with patients.
To promote the Friends and Family Test.
To undertake training and development as specified by the practice management team and work towards the role of senior receptionist
- To adhere to the strict code of confidentiality at all times.
- To receive payments & give receipts for payments in respect of non-NHS fees.
- To open and close the premises when required and according to practice policy and procedures.
Job description
Job responsibilities
Job Description
To provide caring, approachable and professional reception services, to make appointments, take and communicate accurate messages and arrange home visits as per practice procedure.
To assist and support clinical staff in the efficient organisation of the clinics and surgeries.
To balance the continuity of care for patients where appropriate with the clinical urgency of the patient issue.
To effectively manage tasks, messages and emails and action appropriately and in line with agreed practice protocols.
To allocate repeat prescriptions for approval by clinicians.
To clearly message patients using text and email services effectively.
To summarise incoming patient notes and manage the registration workflow process.
To provide up to date registration information to prospective patients and to process new patient registrations in a timely and effective manner.
To contribute to the team achievements by working effectively, supportively and flexibly as appropriate.
To contribute to building a strong and effective team by attending practice meetings, reception meetings and team building events.
To promote the use of the Extended Primary Care Service, community pharmacists, opticians and physiotherapy services when appropriate.
To promote healthy well-being and to develop personal knowledge about local support services and community networks in order to share information appropriately with patients.
To promote the Friends and Family Test.
To undertake training and development as specified by the practice management team and work towards the role of senior receptionist
- To adhere to the strict code of confidentiality at all times.
- To receive payments & give receipts for payments in respect of non-NHS fees.
- To open and close the premises when required and according to practice policy and procedures.
Person Specification
Qualifications
Essential
- - Minimum of 5 GCSEs (or equivalent) including Maths and English
- - Excellent verbal and written communication skills
- - Excellent organisational skills and ability to prioritise multiple tasks
- - IT literate with experience of data input and using MS Word, Excel & Outlook
- - Good keyboard skills
- - Understanding of accountability and responsibility
Experience
Desirable
- - Experience of working within Primary Care
- - Experience of working in a busy environment
- - Experience of working within a public-facing role
- - Experience of working in an administration role
- - Work experience in multi-ethnic environment
- - Knowledge of a GP clinical computer system (EMIS web)
- - Any languages, especially Spanish, Portuguese, Somali, Bangla
Personal Attributes
Essential
- - A commitment to Primary Health Care and the NHS
- - A commitment to team working
- - An ability to maintain confidentiality
- - An ability to refer to multiple points of reference and collate information in order to make appropriate decisions.
- - An ability to manage and prioritise workload
- - A reliable, flexible and patient attitude to work
- - A tolerant, patient and understanding approach to allow for the differing attitudes and types of people
- - An ability to prioritise immediate tasks when under pressure
- - High standards of professionalism and honesty
- - Commitment to ongoing training and education
- - Commitment to the ethos of the practice
Person Specification
Qualifications
Essential
- - Minimum of 5 GCSEs (or equivalent) including Maths and English
- - Excellent verbal and written communication skills
- - Excellent organisational skills and ability to prioritise multiple tasks
- - IT literate with experience of data input and using MS Word, Excel & Outlook
- - Good keyboard skills
- - Understanding of accountability and responsibility
Experience
Desirable
- - Experience of working within Primary Care
- - Experience of working in a busy environment
- - Experience of working within a public-facing role
- - Experience of working in an administration role
- - Work experience in multi-ethnic environment
- - Knowledge of a GP clinical computer system (EMIS web)
- - Any languages, especially Spanish, Portuguese, Somali, Bangla
Personal Attributes
Essential
- - A commitment to Primary Health Care and the NHS
- - A commitment to team working
- - An ability to maintain confidentiality
- - An ability to refer to multiple points of reference and collate information in order to make appropriate decisions.
- - An ability to manage and prioritise workload
- - A reliable, flexible and patient attitude to work
- - A tolerant, patient and understanding approach to allow for the differing attitudes and types of people
- - An ability to prioritise immediate tasks when under pressure
- - High standards of professionalism and honesty
- - Commitment to ongoing training and education
- - Commitment to the ethos of the practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.