PCN Manager - Digital & Transformation Lead & Operational Manager

Job description

Job responsibilities

Main Duties

Take the lead (along with the PCN Clinical Director and PCN board team) to oversee the management and delivery of the PCN DES requirements

Work with and support the PCN Clinical Director to develop and deliver the PCN strategic plans and performance requirements

Help to develop strategies to progress the overall development of the PCN, with reference to the Maturity Matrix and the PCN Development Plan

Be the first point of contact for Practice Managers, contractors and commissioners in regard to PCN operations

Develop an understanding of the Additional Roles Reimbursement Scheme (ARRS) funded roles and work with the PCN on the planning and deployment of these roles

To provide line management to PCN employed staff, to ensure that they are embedded in the PCN and co-ordinated across the PCN practices

To provide contract management and oversight of external contractors providing PCN services to ensure they are delivered as required across the PCN and its member practices.

Support in the budgeting and monitoring processes to support the short and long-term financial management of the network

Work with the nominated payee practice to monitor income and expenditure; and ensure appropriate and timely payments to practices, staff and partners as required

Assist in the co-ordination of the PCN meetings, including the board meetings, operational and PCN development meetings and meetings with practice managers.

Manage and monitor contractual requirements on behalf of the PCN

Liaise with key partners in the development and monitoring of integrated services and projects

Undertake the operational management responsibilities for Team Up including representing the PCN on associated meetings and submitting contractual monitoring data.

Digital Transformation role

The post holder will work with clinical and operational teams within the PCN to create a vision to guide service improvements, identify opportunities to make tangible positive transformation, and provide the inspiration, resource and tools to deliver changes in a collaborative way.

Support this vision to be developed in alignment with ICS strategy and will plan, coordinate and directly support delivery of transformation activity in general practice within the PCN with a view to improving patient access, staff and patient satisfaction, and the efficiency and sustainability of general practice services.

Work closely with staff working at practice and PCN level to understand current service models, identify challenges, agree priorities for improvement and then support these to be delivered.

Work with the ICS to request specialist IT and estates expertise required to deliver transformation plans, in line with the ICSs delegated responsibilities for GPIT and GP estates.

Help to develop strategy related to transformation and improvement, aligning this with larger scale strategy and initiatives, particularly at ICS level; but will focus their time on the planning, implementation and evaluation of practical improvements that make a difference to patients and staff in the PCN.

Support the Clinical Director

Oversee the management and delivery of the PCN DES requirements

Support the Clinical Director to develop and deliver the PCN development plan and strategic plans, providing performance data as required

Take an active role in the PCN leadership team

PCN Management

Support the PCN and its member practices to formulate project and delivery plans in relation to meeting the DES specification

Support in the writing of business cases and bids on behalf of the network

Help to design innovative services that meet local need and provide project management support to help projects progress

Manage the work associated with the PCN Ltd company; liaising with legal support and accountants as required

Implement, monitor and report on PCN contracts and services, including project progression and management of risks

Strategic Management

Working with the PCN team to develop and progress the strategic vision

Deliver projects and manage performance to achieve the strategic vision of the PCN

Seek out examples of good practice and innovation from other areas and present to the PCN as required

Plan the PCN additional roles workforce, to deliver and achieve the PCN priorities

Develop relationships with key partners and stakeholders, exploring opportunities for collaborative and partnership working

HR Duties

Undertake day-to-day line management of PCN staff including management of absences e.g. leave, sickness etc.

Support in the design of rotas for PCN employed/contracted staff including Team Up.

Oversee the recruitment processes for new PCN staff, from advert to appointment

Design and create job descriptions, person specifications, interview templates and inductions for new PCN staff

Conduct appraisals and performance management of PCN staff and externally contracted services.

Financial Management

Prepare and present basic financial reports, monitoring information and reporting to the PCN as required

Work with the nominated payee practice to monitor income and expenditure

Support in the financial management of the network

Information & Data Management, including IT

Ensure the PCNs compliance with the GDPR and FOI along with other relevant legislation and professional information management standards such as GMC/BMA and LMC guidance

Provide performance data for a range of PCN activities as required

Use Excel spreadsheets to display and predict performance data

Personal and Professional Development

Keep abreast of national and local guidance on PCNs

Take responsibility for own development, learning and performance

Participate in an annual individual performance review, and take responsibility for maintaining a record of own personal and professional development

Public Health

Work with local stakeholders and providers to participate in Public Health campaigns as appropriate

Person Specification

Qualifications

Essential

• Educated to A level, or equivalent experience

Desirable

• Recognised management qualification
• Project management qualification

Experience, knowledge, skills and personal qualities.

Essential

• Skills and Abilities:
• Able to prioritise own workload and work to tight timescales.
• Good IT skills.
• Excellent written and verbal communication skills and ability to understand, interpret and present complex and/or sensitive information.
• Excellent organisational skills.
• Excellent team working skills.
• Able to work independently, showing initiative to identify and act on challenges to move delivery forward.
• Ability to work with a high degree of autonomy.
• Ability to use data and insight to drive change, and to understand and adapt programmes of work while in progress to allow learning to be integrated into delivery.
• Personal Qualities
• Flexible and adaptable to team and service needs.
• Able to work under pressure and to deadlines.
• Flexible approach to change.
• Reliable, punctual and confident.

Desirable

• Knowledge:
• Knowledge of Primary Care, General Practice and how it operates.
• Knowledge of Primary Care Networks and the Network Contract DES specifications.
• Knowledge and experience of writing business cases and bids.
• Skills and Abilities:
• Able to use Clinical Information Systems.
• Experience of championing diversity, inclusion and challenging inequalities, promoting actions to make improvements to the experience of diverse and vulnerable groups.

Experience

Essential

• Experience of working in a role that requires a high degree of autonomy.
• Experience of project management and change management including experience in successfully delivering change and improvement programmes in a patient (or customer) facing environment.

Desirable

• Experience of working in General Practice within a management role with a good knowledge of General Practice systems, processes and procedures.
• Experience of working within a Primary Care Network.
• Experience of working with a range of local stakeholders and other providers with a track record of communicating and engaging with a wide range of staff and stakeholders; building excellent and trusted relationships.
• Experience of managing employees.
• Experience of working with a range of local stakeholders and other providers with a track record of communicating and engaging with a wide range of staff and stakeholders; building excellent and trusted relationships.
• Experience of managing employees.
• Experience of interpreting national and/or system level policy and implementing this through local programmes of work.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wilson Street Surgery

Address

11 Wilson Street

Derby

Derbyshire

DE1 1PG

Employer's website

https://www.wilsonstreetsurgery.co.uk/ (Opens in a new tab)