Job summary
Job
Summary
An exciting opportunity has arisen to join Berinsfield Health Centre as our
Practice Manager. We are a thriving, dynamic surgery,
giving outstanding patient care and rated in the top 3 practices in SE England
for patient satisfaction in 2023.
We are keen to find an individual who
shares our passion for Primary Care and will help guide us through the next few
years of change:
- the patient list
size will double over the next 5 years with the expansion of Berinsfield
Village,
- the building of a
new surgery to accommodate our changing needs.
You will
need to be a strong communicator, able to work independently with excellent
organisational and communication skills.
As a key
member of the Management Team, you will be expected to demonstrate the
leadership qualities required to motivate staff, lead change, deliver against
targets and contribute to the continuous improvement and ever-changing NHS
environment.
While
previous experience in primary care management is not necessary for this
position, candidates without prior experience should be able to prove their
knowledge and skills are transferable.
Main duties of the job
The ideal
candidate will have:
Commitment
to supporting our delivery of excellent patient care with caring, dedication,
and positivity.
Business
acumen to lead on strategic, financial, and organisational management with
experience of project management and strategic planning.
Experience
of staff management.
Ability
to work independently and use initiative to drive the practice forward.
Ability
to have both a broad overview and attention to detail.
About us
We are a
friendly, supportive, and hard-working team; reflected by our shared values of
caring, for each other and our patients, positivity, and dedication. We are
committed to providing the excellent primary care for our patients and ensuring
that our staff feel valued. We are
forward-thinking and innovative about the ways that we will continue to achieve
this. There is a strong team ethos across our whole team and have a friendly
and relaxed working environment. It is important to the partners that our new
Practice Manager will help us to maintain and nurture this positive culture in
the organisation.
Job description
Job responsibilities
This job
description covers the major areas of practice management, but the requirements
of the role do vary. The following list of responsibilities is not designed to
be exclusive but serves to illustrate the scope of the role. The Practice
Manager will have oversight of practice activities and be accountable for all
non-clinical matters within the practice and will report directly to the GP
partners.
Working
with the Partners to develop the Practice business plan including change
management and shape strategic objectives, leading on performance against
these. Overseeing the increase in patient list size and the build of our new
surgery.
Responsible
for the financial management of the Practice and ensuring ongoing financial
stability.
Understanding
the Practice role within the local health service and the community, and
interpreting major policy changes, external issues, and emerging new trends, to
identify factors which may impact on Practice performance and service delivery.
Working
at a strategic level representing the Practice in healthcare policy discussions
and developing partnerships with external bodies to ensure an effective service
to support the health of patients.
Responsible
for the performance and success in clinical standards and practice, patient
safety and clinical quality.
Ensuring
that full managerial and administrative support is provided to the partnership.
Overseeing
strategic aspects of the business including collaborative working with the
Primary Care Network
Overseeing
all GP partnership matters
Managing
HR
Ensuring
the Practice is compliant with the GMS contract, CQC and ICB requirements.
Job description
Job responsibilities
This job
description covers the major areas of practice management, but the requirements
of the role do vary. The following list of responsibilities is not designed to
be exclusive but serves to illustrate the scope of the role. The Practice
Manager will have oversight of practice activities and be accountable for all
non-clinical matters within the practice and will report directly to the GP
partners.
Working
with the Partners to develop the Practice business plan including change
management and shape strategic objectives, leading on performance against
these. Overseeing the increase in patient list size and the build of our new
surgery.
Responsible
for the financial management of the Practice and ensuring ongoing financial
stability.
Understanding
the Practice role within the local health service and the community, and
interpreting major policy changes, external issues, and emerging new trends, to
identify factors which may impact on Practice performance and service delivery.
Working
at a strategic level representing the Practice in healthcare policy discussions
and developing partnerships with external bodies to ensure an effective service
to support the health of patients.
Responsible
for the performance and success in clinical standards and practice, patient
safety and clinical quality.
Ensuring
that full managerial and administrative support is provided to the partnership.
Overseeing
strategic aspects of the business including collaborative working with the
Primary Care Network
Overseeing
all GP partnership matters
Managing
HR
Ensuring
the Practice is compliant with the GMS contract, CQC and ICB requirements.
Person Specification
Qualifications
Essential
- Degree level certification
- Evidence of a commitment to continuing professional development
Desirable
- Relevant management or finance qualification
Experience
Essential
- Experience of successful management of multidisciplinary teams - including workforce planning and development, and promoting teamwork and employee satisfaction
- Practical experience of general and change management.
- Experience of performance management and applying relevant HR/employment law
- Experience working with computers and relevant IT.
- Practice experience of financial management
Desirable
- Management experience in the NHS or in practice management
- Experience of strategic business planning
- Experience of working with regulatory bodies and preparing for inspections
Skills
Essential
- A solution focused approach to problem solving.
- A fast learner
- Excellent communication (oral and written) and inter-personal skills.
- Strong IT skills
- Excellent teamworking and leadership
- Excellent time management and organizational skills
- Customer service and complaints resolution
- Negotiating and managing conflict
- Able to lead and manage change.
Desirable
- Project management
- Ability to grow and maintain a professional network.
Personal qualities
Essential
- Caring, approachable and calm
- Dedication, self-motivated, shows initiative and reliable able to work independently.
- Adaptable, resourceful, and innovative adaptable to team and service needs
- Positive, enthusiastic, with energy and drive
- Confident, assertive, and diplomatic - whilst being empathetic to others
- High levels of integrity
- Understands importance of confidentiality
- Ability to work under pressure and to deadlines.
Desirable
Person Specification
Qualifications
Essential
- Degree level certification
- Evidence of a commitment to continuing professional development
Desirable
- Relevant management or finance qualification
Experience
Essential
- Experience of successful management of multidisciplinary teams - including workforce planning and development, and promoting teamwork and employee satisfaction
- Practical experience of general and change management.
- Experience of performance management and applying relevant HR/employment law
- Experience working with computers and relevant IT.
- Practice experience of financial management
Desirable
- Management experience in the NHS or in practice management
- Experience of strategic business planning
- Experience of working with regulatory bodies and preparing for inspections
Skills
Essential
- A solution focused approach to problem solving.
- A fast learner
- Excellent communication (oral and written) and inter-personal skills.
- Strong IT skills
- Excellent teamworking and leadership
- Excellent time management and organizational skills
- Customer service and complaints resolution
- Negotiating and managing conflict
- Able to lead and manage change.
Desirable
- Project management
- Ability to grow and maintain a professional network.
Personal qualities
Essential
- Caring, approachable and calm
- Dedication, self-motivated, shows initiative and reliable able to work independently.
- Adaptable, resourceful, and innovative adaptable to team and service needs
- Positive, enthusiastic, with energy and drive
- Confident, assertive, and diplomatic - whilst being empathetic to others
- High levels of integrity
- Understands importance of confidentiality
- Ability to work under pressure and to deadlines.
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
