PCN Medical Secretary

Job description

Job responsibilities

Primary Responsibilities

1. Working to the standards and founding principles set by the Practices.

2. Provide efficient audio, copy typing and word processing service for GPs and health professionals as required.

3. Typing letters, reports and associated documentation as required.

4. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently.

5. Keep up to date with local pathways for referrals and use appropriate referral tools.

6. Managing all enquiries in an effective manner.

7. Maintaining an accurate referrals database.

8. Actioning incoming emails relevant to job role.

9. Processing recall letters as requested.

10. Scanning of patient related documentation and attaching scanned documents to patients healthcare records.

11. Moving patient documentation from Docman to the relevant clinical system and assign this to the relevant person to action or file.

12. Summarising and inputting data into the patients healthcare records as necessary.

13. Processing referrals using the electronic referral system (ERS)

14. Processing requests for information i.e. SAR, insurance/solicitors letters and DVLA and DWP forms.

15. Logging and raising invoices for patient reports and letters, and other chargeable documentation.

16. Clinically coding data on EMIS Web and System One.

17. Answering incoming phone calls, transferring calls or dealing with the callers request appropriately.

18. Managing all administrative queries as necessary.

19. Carrying out system searches as requested.

20. Maintaining a clean, tidy, effective working area at all times.

21. Supporting all clinical staff with general administrative tasks as requested.

22. Provide caring, un-biased and timely support to patients and other individuals accessing the Practice.

23. Maintain confidentiality of all patients records, surgery practices and procedures at all times, using discretion in dealing with patients and others.

24. Support the training of staff in the PCN & Practice with the functions of the medical secretarial team.

The list of duties in this job description should not be regarded as exclusive or exhaustive. There will be other duties and requirements associated with the job and the right to update the job description from time to time to reflect changes in or to the job.

Person Specification

Qualifications

Essential

• Good education with high level of numeracy and literacy skills
• Recognised secretarial qualification or experience of working as a secretary
• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a healthcare setting as a medical secretary
• Excellent communication skills
• Strong IT skills, including audio typing
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective Time Management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy & procedure
• Knowledge of medical patient systems

Desirable

• Familiarity with medical terminology
• Able to respond positively to changing priorities and demands
• Typing qualification or experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Preston Park Community PCN Limited Company

Address

Deneway Surgery

Ground Floor Lions Dene, 11 The Deneway

Brighton

East Sussex

BN1 5AZ

Employer's website

https://prestonparkcommunitypcn.gpweb.org.uk/ (Opens in a new tab)