Job summary
To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team.
Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).
We are looking for someone to work Mon, Tues, Wed work pattern
Main duties of the job
The following are the
core responsibilities of the Medical Secretary. There may be, on occasion, a
requirement to carry out other tasks; this will be dependent upon factors
such as workload and staffing levels:
a.
Typing
letters, reports and associated documentation as required
b.
Liaising
with external agencies such as hospitals and community services, ensuring
referrals are processed efficiently
c.
Managing
all enquires in an effective manner
d.
Maintaining
an accurate referrals database
e.
Actioning
all incoming email
f.
Processing
letters as requested
g.
Scanning
of patient related documentation and attaching scanned documents to patients
healthcare records
h.
Inputting
data into the patients healthcare records as necessary
i.
Processing
referrals using the electronic referral system (ERS)
j.
Processing
requests for information i.e., SAR, insurance/solicitors letters and DVLA
forms
k.
Clinically
coding data on Systm1
l.
Answering
incoming phone calls, transferring calls or dealing with the callers request
appropriately
m.
Managing
all administrative queries as necessary
n.
Carrying
out system searches as requested
o.
Maintaining
a clean, tidy, effective working area at all times
Supporting all clinical staff with
general administrative tasks as requested
About us
We are looking for an enthusiastic team player to join our reception team at Coxhoe Medical Practice.
We have an excellent GP and Nursing Team and a supportive and efficient administrative team.
Candidates should be good communicators with a track record for delivering excellent customer care and have the ability to work under pressure.
Current list size 7,100
SystmOne Clinical System
Confidentiality is integral to this role.
Previous General Practice experience and IT skills would be an advantage but not essential.
Full training for the role will be provided.
Flexibility is required for holiday and sickness cover of colleagues.
Job description
Job responsibilities
The following are the
core responsibilities of the Medical Secretary. There may be, on occasion, a
requirement to carry out other tasks; this will be dependent upon factors
such as workload and staffing levels:
a.
Typing
letters, reports and associated documentation as required
b.
Liaising
with external agencies such as hospitals and community services, ensuring
referrals are processed efficiently
c.
Managing
all enquires in an effective manner
d.
Maintaining
an accurate referrals database
e.
Actioning
all incoming email
f.
Processing
letters as requested
g.
Scanning
of patient related documentation and attaching scanned documents to patients
healthcare records
h.
Inputting
data into the patients healthcare records as necessary
i.
Processing
referrals using the electronic referral system (ERS)
j.
Processing
requests for information i.e., SAR, insurance/solicitors letters and DVLA
forms
k.
Clinically
coding data on Systm1
l.
Answering
incoming phone calls, transferring calls or dealing with the callers request
appropriately
m.
Managing
all administrative queries as necessary
n.
Carrying
out system searches as requested
o.
Maintaining
a clean, tidy, effective working area at all times
Supporting all clinical staff with
general administrative tasks as requested
Job description
Job responsibilities
The following are the
core responsibilities of the Medical Secretary. There may be, on occasion, a
requirement to carry out other tasks; this will be dependent upon factors
such as workload and staffing levels:
a.
Typing
letters, reports and associated documentation as required
b.
Liaising
with external agencies such as hospitals and community services, ensuring
referrals are processed efficiently
c.
Managing
all enquires in an effective manner
d.
Maintaining
an accurate referrals database
e.
Actioning
all incoming email
f.
Processing
letters as requested
g.
Scanning
of patient related documentation and attaching scanned documents to patients
healthcare records
h.
Inputting
data into the patients healthcare records as necessary
i.
Processing
referrals using the electronic referral system (ERS)
j.
Processing
requests for information i.e., SAR, insurance/solicitors letters and DVLA
forms
k.
Clinically
coding data on Systm1
l.
Answering
incoming phone calls, transferring calls or dealing with the callers request
appropriately
m.
Managing
all administrative queries as necessary
n.
Carrying
out system searches as requested
o.
Maintaining
a clean, tidy, effective working area at all times
Supporting all clinical staff with
general administrative tasks as requested
Person Specification
Experience
Essential
- Experience working as a Medical Secretary
- Committed to quality customer care/delivering excellent customer service.
- Ability to communicate accurately verbally and in writing with a wide range of people.
- Effective interpersonal skills
- Able to work with minimal supervision following set procedures. Ability to prioritise workload.
- Able to work to deadlines.
- Flexible approach to work and adaptable to change. Ability to work as a member of a team
- Knowledge of computer packages: Word, Excel, Outlook and Powerpoint.
- IT skills
- Knowledge of Data Protection and Caldicott Principles and understanding the requirement to maintain confidentiality Ability to use discretion and maintain confidentiality
Desirable
- Experience working in GP Practice/Primary Care
Qualifications
Essential
- Good Standard of Education - Minimum of 5 GCSEs (or equivalent) at C Grade or above including English Language
Desirable
- Keyboarding/typing qualification equivalent to RSA 3/OCR Advanced text/word processing or equivalent proven typing skills to a high standard (or working towards)
- Audio Typing Qualification
- Experience of using a patient information system
- AMSPAR
Person Specification
Experience
Essential
- Experience working as a Medical Secretary
- Committed to quality customer care/delivering excellent customer service.
- Ability to communicate accurately verbally and in writing with a wide range of people.
- Effective interpersonal skills
- Able to work with minimal supervision following set procedures. Ability to prioritise workload.
- Able to work to deadlines.
- Flexible approach to work and adaptable to change. Ability to work as a member of a team
- Knowledge of computer packages: Word, Excel, Outlook and Powerpoint.
- IT skills
- Knowledge of Data Protection and Caldicott Principles and understanding the requirement to maintain confidentiality Ability to use discretion and maintain confidentiality
Desirable
- Experience working in GP Practice/Primary Care
Qualifications
Essential
- Good Standard of Education - Minimum of 5 GCSEs (or equivalent) at C Grade or above including English Language
Desirable
- Keyboarding/typing qualification equivalent to RSA 3/OCR Advanced text/word processing or equivalent proven typing skills to a high standard (or working towards)
- Audio Typing Qualification
- Experience of using a patient information system
- AMSPAR