Job summary
The Bell Surgery is a thriving GP practice located in the lovely riverside town of Henley on Thames.
The Bell Surgery team comprises 5 GP Partners, 3 Salaried GPs, 2 GP Registrars, a team of Practice Nurses, HCAs and Clinical Pharmacists, all efficiently supported by a friendly, helpful admin team.
Our Surgery message is 'Every Patient Matters'; all staff at the surgery take pride in delivering excellent patient care and service.
Main duties of the job
We are looking for a prescriptions administrator to work on a Monday from 8am till 4pm (with an hour for lunch) and to provide ad-hoc cover during the week for colleagues as required.
The prescriptions administrator is responsible for prescription requests received by patients via email and by phone. The phones are open to patients from 9.30am - 12.30pm. Monday is always a busy day for patient requests so it is important to be able to work efficiently and retain a friendly and helpful manner through out the morning. The vast majority of prescriptions are processed and submitted electronically to the pharmacy of the patient's choice, it is the responsibility of the prescriptions administrator to submit requests to the doctors for signing electronically and to respond to patient queries.
A medical background and/or experience of working in a clinical setting would be an advantage. Full training is provided for this varied and demanding role.
About us
The Bell Surgery team is very supportive, caring and helpful to staff colleagues and patients alike. Many staff work on a part-time basis so each working day has a different set of colleagues. We are keen to run efficiently and embrace new technologies to help us improve our service delivery.
The volume of patient requests is demanding and patient expectation is very high so we need everyone to work as part of the team to deliver to the high standards we set ourselves. We receive excellent patient feedback and the practice is well supported by an active Patient Participation Group.
Staff are motivated and find their roles at the surgery rewarding as they take pride in making a difference and being part of a positive patient experience.
Job description
Job responsibilities
Job
Responsibilities
PRESCRIPTION ADMINISTRATION
- To print off
repeat medication requests from the surgery website at least twice daily.
- To collect repeat
prescription requests from the email inbox and reception.
- To liaise with
patients and chemists regarding queries and requests and as part of any required
projects, collaborations or investigations.
- To ensure repeat
medication is issued in line with the protocols that are already in place, and ensure
that any queries raised are dealt with quickly and correctly.
- To ensure that
patient queries on medication are highlighted to the relevant GP
- To regularly go
through prescriptions not picked up and unlikely to be picked up as a
result of the timescale, to remove the details from the patient records and
then destroy the prescription.
- Respond to enquiries
from patients, carers, secretaries, NHS administrators, Consultants or
Medicines Management Teams in a courteous, timely and efficient manner and making precise records of the communications.
- Provide an effective administration service
as part of the Practice team to ensure the smooth and uninterrupted service of
prescription support to clinicians.
- Liaise with pharmacies
on the supply of prescribed drugs, alert our clinicians of any supply issues
and forward information on the recommended alternatives.
- Maintain
knowledge and stay up to date with Practices formulary and national restricted
drugs list.
Job description
Job responsibilities
Job
Responsibilities
PRESCRIPTION ADMINISTRATION
- To print off
repeat medication requests from the surgery website at least twice daily.
- To collect repeat
prescription requests from the email inbox and reception.
- To liaise with
patients and chemists regarding queries and requests and as part of any required
projects, collaborations or investigations.
- To ensure repeat
medication is issued in line with the protocols that are already in place, and ensure
that any queries raised are dealt with quickly and correctly.
- To ensure that
patient queries on medication are highlighted to the relevant GP
- To regularly go
through prescriptions not picked up and unlikely to be picked up as a
result of the timescale, to remove the details from the patient records and
then destroy the prescription.
- Respond to enquiries
from patients, carers, secretaries, NHS administrators, Consultants or
Medicines Management Teams in a courteous, timely and efficient manner and making precise records of the communications.
- Provide an effective administration service
as part of the Practice team to ensure the smooth and uninterrupted service of
prescription support to clinicians.
- Liaise with pharmacies
on the supply of prescribed drugs, alert our clinicians of any supply issues
and forward information on the recommended alternatives.
- Maintain
knowledge and stay up to date with Practices formulary and national restricted
drugs list.
Person Specification
Qualifications
Essential
- Effective communicator both written and verbal,
- Interpersonal skills - face to face and telephone,
- Efficient,
- Works well under pressure,
- Customer focused,
- Excellent administrative skills,
- Analytical skills with attention to detail,
- Computer literate,
- Flexible working approach to include cover for sickness (at short notice) and holidays,
- Ability to work autonomously and as part of a team,
- Conscientious
Desirable
- Good general level of education,
- Previous NHS / medical experience would be advantageous,
- Previous experience of customer involvement would be advantageous.
Person Specification
Qualifications
Essential
- Effective communicator both written and verbal,
- Interpersonal skills - face to face and telephone,
- Efficient,
- Works well under pressure,
- Customer focused,
- Excellent administrative skills,
- Analytical skills with attention to detail,
- Computer literate,
- Flexible working approach to include cover for sickness (at short notice) and holidays,
- Ability to work autonomously and as part of a team,
- Conscientious
Desirable
- Good general level of education,
- Previous NHS / medical experience would be advantageous,
- Previous experience of customer involvement would be advantageous.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
