PCN Manager

Job description

Job responsibilities

Job Title: PCN Manager

Location: Across the PCN's practices (some travel between sites may be required)

Reporting To: Clinical Director and PCN Board

1. Job Summary

The PCN Manager is a pivotal leadership role, integral to the strategic and operational success of the Primary Care Network. Working closely with the Clinical Director, Practice Managers, and PCN Board members, this role is central to driving innovation, fostering collaboration, and ensuring operational excellence within the network. The successful candidate will be responsible for translating national and local policy into meaningful changes, leading the PCN to achieve its strategic objectives and deliver outstanding patient care within a dynamic and evolving NHS landscape. This multifaceted position requires a unique blend of strategic business acumen, robust people management skills, and exceptional adaptability.

2. About Our PCN

We are a forward-thinking Primary Care Network, deeply committed to providing outstanding patient care and, crucially, to nurturing a supportive and friendly environment for our dedicated staff. We pride ourselves on a shared ethos of supportive learning and a genuine commitment to mentoring and developing our team members. We are passionate about professional development and take pride in fostering new roles.

3. Key Responsibilities

The PCN Manager will undertake a diverse range of duties, including but not limited to:

• Strategic & Operational Leadership:
• Form an integral part of the PCN Leadership, supporting the Clinical Director with strategic planning and overseeing the day-to-day smooth running of the network.
• Coordinate essential meetings and manage diverse projects to ensure the overall efficient functioning of the network.
• Support the implementation of new initiatives and coordinate the delivery of enhanced services, ensuring agreed objectives are met and quality outcomes are achieved.
• Assist with planning, development, and implementation of changes necessary to meet new demands on the PCN from internal and external sources.
• Financial Stewardship:
• Manage PCN finances, including budget oversight, processing payment claims, accurate reporting, and ensuring maximum effectiveness of financial resources.
• Work closely with the accountants to ensure financial resources are managed and maintained effectively.
• Monitor and check the accuracy of submissions for Enhanced Services and contractual requirements, ensuring all claims are submitted in a timely manner.
• Human Resources & People Leadership:
• Support the operational lead in the day-to-day line management and leadership to the diverse PCN team.
• Support the operational lead in the recruitment and induction of new PCN employees, ensuring fair allocation of resources across the network.
• Oversee critical HR functions such as annual leave management, staff appraisals, and performance management.
• Actively support general staff welfare, facilitate positive employee relations, and resolve workplace disputes.
• Play a key role in the planning and deployment of Additional Roles Reimbursement Scheme (ARRS) staff.
• Ensure the PCN complies with current employment laws and regulations.
• Governance & Compliance:
• Ensure the PCN maintains strict compliance with all NHS, CQC, and broader legal/contractual obligations, including Direct Enhanced Services (DES) and Investment and Impact Fund (IIF) targets.
• Ensure good governance principles are followed across the organization and comply with relevant requirements.
• Stakeholder Engagement:
• Act as a central point of contact, fostering positive working relationships with member practices, external agencies, and patient groups.
• Represent the PCN in cross-organisation meetings and with other stakeholders.
• Information & Administration:
• Provide timely information analysis, administrative support, and coordinate essential meetings for PCN activities.
• Be responsible for the production of all reports and qualitative data for the Network and all projects and initiatives implement

4. Person Specification

• We are seeking a highly motivated individual with ambition, drive, and a 'can-do' positive approach.

  Qualifications:

  • Essential:
  • Educated to degree level, or equivalent experience within Primary Care.
  • Desirable:
  • Master's level qualification in Management or a recognized NHS management qualification.

  Experience:

  • Essential:
  • Proven experience in a management role within primary or secondary care.
  • Direct experience in managing employees and providing effective people leadership.
  • A track record of working with a high degree of autonomy.
  • Experience in business development and converting strategy into practical delivery.
  • Budget management experience.
  • Desirable:
  • Previous experience of working within a Primary Care Network or developing primary care provision at scale.
  • Experience in leading change management projects or project management expertise.
  • Experience of providing an HR service.
  • Experience of working with a range of local stakeholders and other providers.

  Skills & Abilities:

  • Essential:
  • Excellent written and verbal communication skills, with strong interpersonal abilities and diplomacy.
  • Superior organisational skills and the ability to prioritize your own workload and multiple demands.
  • Strong analytical and problem-solving skills, with the ability to use initiative, act, make decisions, and solve problems independently.
  • High IT proficiency, particularly with MS Office applications, and advanced Excel skills for analysis and costing.
  • A flexible and adaptable approach to change, thriving in a rapidly evolving environment.
  • Understanding of the healthcare system and its structures.
  • Ability to identify clear priorities for action whilst managing multiple stakeholder expectations.
  • Excellent team working skills.
  • Desirable:
  • Knowledge of the Additional Roles Reimbursement Scheme (ARRS) and Network Contract DES specifications.
  • Ability to use EMIS.

  Personal Qualities:

  • Highly motivated, with ambition and drive.
  • Energetic, self-motivated, adaptable, and resilient.
  • Demonstrates a high level of integrity.
  • Ability to work under pressure and to deadlines.
  • Reliable, punctual, and confident.
  • Ability to maintain confidentiality at all times.

5. What We Offer

We are committed to looking after our staff and fostering a supportive environment where you can truly flourish.

• NHS Pension Scheme: Access to the valuable NHS Pension scheme.
• Professional Development: Robust opportunities for continuous learning, training, and professional growth, including mentoring and support for developing new roles.
• Supportive Culture: A genuinely friendly, collaborative, and inclusive workplace where your welfare is a priority, and your feedback is valued and acted upon.
• Impactful Role: The chance to lead significant change and make a real difference to patient care within a critical part of the evolving NHS.
• Flexibility: While the role may have a specified number of hours per week, hours can be negotiated to support work-life balance and working from home at times is an option.

Person Specification

Experience

Essential

• - Proven experience in a management role within primary or secondary care.
• - Experience in managing employees and providing effective people leadership.
• - Educated to degree level, or equivalent experience within Primary Care.
• - Exceptional organisational skills and the ability to prioritize your own workload and multiple demands with a high degree of autonomy.
• - Excellent written and verbal communication skills, with strong interpersonal abilities and diplomacy.
• - Proficiency in MS Office applications, particularly advanced Excel for analysis and costing.
• - Strong analytical and problem-solving skills, with the ability to use initiative and make decisions independently.
• - A flexible and adaptable approach to change, thriving in a rapidly evolving environment.
• - Understanding of the healthcare system and its structures.

Desirable

• - Previous experience of working within a Primary Care Network or developing primary care provision at scale.
• - Experience in leading change management projects or project management expertise.
• - Knowledge of the Additional Roles Reimbursement Scheme and Network Contract DES specifications.
• - Experience in providing an HR service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Newport & Central Primary Care Network

Address

PCN Hub - c/o Shawbirch Dental PracticeShawbirch

1st Floor Offices (Rear Entrance), 5 Acorn Way

Shawbirch

Shropshire

TF5 0LW

Employer's website

https://newportandcentralpcn.gpweb.org.uk/ (Opens in a new tab)