Job responsibilities
The main duties will involve:
Working with patients and their families or carers, to identify
their needs and wishes to assess their needs for care and support
Working closely with GP practices and PCN healthcare staff to
identify and work with a cohort of people to support their requirements
Working with Care Home staff to develop personalised care plans
for residents.
To assist in the co-ordination of health professionals in a
multi-disciplinary team to identify patients in most need and liaise with
providers to meet these needs
Assisting patients to be better prepared to have conversations
on shared decision making and to improve awareness of shared decision making
and related support tools
Providing patients with high quality, easy to understand information
to assist them in making choices about their care
Liaising with other PCCs in other practices within the PCN and
share best practice
To support in the delivery of Quality and Outcomes Framework,
enhanced services and other service requirements on behalf of the GP Practices
To undertake all mandatory training and induction programmes
To contribute to and embrace the spectrum of clinical governance
To develop yourself and the role through participation in
training and service redesign activities
To contribute to public health campaigns (e.g. flu clinics)
through advice or direct care
In addition to the primary
responsibilities, the PCC may be requested to:
Support delivery of
QOF, incentive schemes, QIPP and other quality or cost effectiveness
initiatives
Undertake any tasks
consistent with the level of the post and the scope of the role, ensuring that
work is delivered in a timely and effective manner
Duties may vary
from time to time without changing the general character of the post or the
level of responsibilityIn addition to the primary
responsibilities, the PCC may be requested to:Confidentiality:
In the course of
seeking treatment, patients entrust us with, or allow us to gather, sensitive
information in relation to their health and other matters. They do so in confidence and have the right
to expect that staff will respect their privacy and act appropriately.
In the performance of
the duties outlined in this job description, the post-holder may have access to
confidential information relating to patients and their carers, practice staff
and other healthcare workers. They may
also have access to information relating to the practice as a business organisation.
All such information from any source is to be regarded as strictly confidential.
Information relating to
patients, carers, colleagues, other healthcare workers or the business of the
practice may only be divulged to authorised persons in accordance with the practice
policies and procedures relating to confidentiality and the protection of
personal and sensitive data
Health
& safety:
The post-holder will implement and lead on a full
range of promotion and management of their own and others health and safety and
infection control as defined in the practice health & safety policy, the
practice health & safety manual, and the practice infection control policy
and published procedures. This will include (but will not be limited to):
Using personal security
systems both within and external to the workplace according to practice
guidelines.
Awareness of national
standards of infection control and cleanliness and regulatory / contractual /
professional requirements, and good practice guidelines.
Responsible for the
correct and safe management of the specimens process, including collection,
labelling, handling, use of correct and clean containers, storage and transport
arrangements.
Management and
maintenance of Personal Protective Equipment (PPE) for the practice, including
provision, ordering, availability and ongoing correct usage by staff.
Responsible for hand
hygiene across the practice.
Ownership of infection
control and clinically based patient care protocols and implementation of those
protocols across the practice.
Active observation of
current working practices across the practice in relation to infection control,
cleanliness and related activities, ensuring that procedures are followed and
weaknesses / training needs are identified, escalating issues as appropriate.
Identifying the risks
involved in work activities and undertaking such activities in a way that
manages those risks across clinical and patient process.
Making effective use of
training to update knowledge and skills, and initiate and manage the training
of others across the full range of infection control and patient processes.
Monitoring practice
facilities and equipment in relation to infection control, ensuring that
provision of hand-cleansing facilities, wipes etc. are sufficient to ensure a
good clinical working environment. Lack of facilities to be escalated as
appropriate.
Safe management of
sharps procedures, including training, use, storage and disposal.
Using appropriate
infection control procedures, maintaining work areas in a tidy, clean and
sterile way, safe and free from hazards. Initiation of remedial/corrective
action where needed or escalation to responsible management.
Actively identifying,
reporting, and correction of health and safety hazards and infection hazards
immediately when recognised.
Keeping own work areas
and general/patient areas generally clean, sterile, identifying issues and
hazards/risks in relation to other work areas within the business, and assuming
responsibility in the maintenance of general standards of cleanliness across
the business in consultation (where appropriate) with other sector managers.
Undertaking periodic
infection control training (minimum twice annually).
Routine management of
own team/team areas, and maintenance of work space standards.
Waste management,
including collection, handling, segregation, container management, storage and
collection.
Spillage control
procedures, management and training.
Decontamination control
procedures, management and training, and equipment maintenance.
Maintenance of sterile environments.
Demonstrate due regard for safeguarding and
promoting the welfare of children.
Equality and diversity:
The post-holder will
support the equality, diversity and rights of patients, carers and colleagues,
to include:
Acting in a way that
recognises the importance of peoples rights, interpreting them in a way that
is consistent with practice procedures and policies, and current legislation.
Respecting the privacy,
dignity, needs and beliefs of patients, carers and colleagues.
Behaving in a manner
that is welcoming to and of the individual, is non-judgmental and respects
their circumstances, feelings priorities and rights.
Quality:
The post-holder will
strive to maintain quality within the practice, and will:
Alert other team
members to issues of quality and risk.
Assess own performance
and take accountability for own actions, either directly or under supervision.
Contribute to the
effectiveness of the team by reflecting on own and team. Activities and making
suggestions on ways to improve and enhance the teams performance.
Work effectively with
individuals in other agencies to meet patients needs.
Effectively manage own
time, workload and resources.
Contribution to the implementation of services:
The post-holder will:
Apply practice policies, standards and guidance.
Participate in audit
where appropriate.
To carry out any other duties as may
be required by the practice either temporarily or permanently. This job description is
intended to provide an outline of the key tasks and responsibilities. There may
be other duties required of the post-holder commensurate with the position.