Practice manager

Job description

Job responsibilities

Mexborough Health Centre

Job Description for Practice Manager

Job Title:

Practice Manager

Responsible To:

The GP Partners

Location:

Mexborough Health Centre

Adwick Road

Mexborough

S64 0BY

Hours of work:

The usual hours or work will be 37.5 each week, however the post holder will be expected to be flexible, in line with the responsibilities attached to this role.

Salary Range: negotiable and dependent upon the candidates experience

We have an opportunity for a candidate with leadership experience to join our Practice Team.

We are a small friendly practice with a patient population of approximately 5000. Our team currently consists of 2 GP Partners, 1 Nurse Practitioner, 2 Practice Nurses, 1 Healthcare Assistant, and 8 Administrative staff.

We are seeking a Practice Manager who has knowledge and experience of leadership and communication skills. They will have responsibility for effectively managing the operational day to day running of the practice, with support from the Partners.

The main responsibilities will be Staff management and ensuring the efficient performance of the Practice, which is currently a consistently high QOF achiever.

The essential skills will be the ability to lead the practice team, while maintaining good relationships with both the clinical and the administrative staff, the ability to undertake multiple tasks, and the application of excellent IM&T skills.

MAIN OBJECTIVES OF THE POST:

To provide a leadership role in the practice to support the GP Partners to deliver a comprehensive, quality driven service to the patient population.

Developing, in conjunction with the Partners, the strategic direction of the practice through business planning and development, delivering on agreed objectives in the Practice Development Plan.

To initiate, manage and maintain an effective communications strategy, which will encompass internal and external communication.

Manage and maintain an effective human resources strategy to achieve the most effective and resource efficient staff skill mix.

Develop, manage and maintain management policies and procedures to ensure that the practice premises are maintained to a high standard, and adhere to the Health & Safety at Work guidelines.

To identify the IM&T needs of the practice and implement a policy which takes account of current national and local strategy.

PROFESSIONAL DUTIES AND RESPONSIBILITIES

Operational Management:

Overseeing day to day operations of the organisation

Management of Clinical and administrative staff

Detailed knowledge of GMS contract, PCN contracts, local contracts and QOF

Leading change and continuous improvement initiatives; coordinating all projects within the organisation.

Overseeing and chairing meetings and being responsible for minutes and dissemination of information to the wider team.

Responsible for CQC compliance and maintaining up to date systems and process as required by CQC.

Ensuring the organisation maintains compliance with its NHS contractual obligations.

Financial Management and Planning:

To develop, maintain and implement management policies and procedures to meet the financial aims and objectives of the practice.

Overseeing practice accounts, ensuring year- end figures are submitted in a timely fashion and liaising with partners and practice accountant when needed.

Responsibility for payroll, monitoring PAYE and contributions to the practice pension scheme.

Human Resource Management:

To develop and maintain a Human Resource Management strategy which incorporates individual and team objectives.

To undertake regular workforce reviews, with particular reference to skill requirements, post and workload, making any recommendations for change to support and improve delivery of care.

To develop and maintain robust staff employment policies and procedures which comply with current legislation

To ensure that effective systems are in place to support the development of staff, including appraisal, performance reviews and mentoring.

Management of Communications:

To ensure that there are communication channels for all members of the Primary Health Care Team to encourage good staff relationships

To ensure effective working relationships with external organisations, including South Yorkshire ICB; South Primary Care Network; NHS England; IT service team and LMC

To promote good relationships between staff and patients, encouraging feedback and supporting the PPG.

To provide effective communication to patients regarding the services which are available to them.

Liaising at external meetings when required

Minuting practice meetings and disseminating information to relevant parties.

Management of Premises and Health & Safety:

To develop and maintain a Health & Safety at Work management policy

To manage policies & procedures to ensure that the premises are well maintained and that there is appropriate insurance cover in place.

To ensure that there is regular maintenance of property, equipment & services in with current statutory requirements

To develop and manage risk assessment policies and procedures, including COSSH, to adhere to current Health & Safety guidelines

Risk Management and Quality Assurance:

To manage the quality of service delivery and promote clinical effectiveness, through clinical audit in conjunction with the GP Partners

To initiate and develop management policies and procedures that will encourage continuous quality improvement in the services provided to our patients.

To initiate and develop all aspects of risk management in clinical and administrative areas, including the domains of Health & Safety; Infection Control; Equal Opportunities and Significant Events

Information Technology Management:

To develop and monitor information management systems, including optimising the use of technology.

To ensure that the practice IT systems are managed appropriately, and within statutory guidelines and requirements, including maintaining policies for confidentiality and data protection

To develop and maintain a robust IM&T policy which will maximise the use of current and future information systems

To work in conjunction with the ICB data quality team for any future developments of the information system.

To assume responsibility, during and following any major event, ensuring that service recovery is timely and effective in line with the practice business continuity policy

Management of Workload and Personal Development:

To take initiative in prioritising and managing your workload, delegating tasks appropriately, and referring to designated partners in respect of clinical, managerial and administrative areas if necessary

To maintain your own personal and professional development, by attending relevant events and taking up membership of a relevant professional body if deemed necessary

Other Duties:

The above list is for guidance only. Duties may vary due to such things as the introduction of new guidelines, new technology, or the progression of the role.

Person Specification

Experience

Essential

• Experience of working with the general public
• Experience of managing accounting procedures including budget and cash flow forecasting
• Experience of working in a healthcare setting
• Experience of managing large multidisciplinary teams
• Experience of performance management including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of workforce planning, forecasting and development
• NHS/primary care general practice experience
• Relevant health and safety experience

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills
• Leadership and/or management qualification

Desirable

• AMSPAR qualification
• Educated to degree level in healthcare or business

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mexborough Health Centre

Address

Adwick Road

Mexborough

S64 0BY

Employer's website

https://www.mexboroughhealthcentre.nhs.uk/ (Opens in a new tab)