PCN Patient Administration Care Coordinator

Job description

Job responsibilities

Shrewsbury Health Hub

• To check in patients for their appointments at the Health Hub.
• To answer telephone calls and reception desk queries promptly and professionally.
• Direct requests for information to other teams, Practices and other agencies as required.
• Carry out system searches as requested.
• Monitor and maintain the reception area.
• Support all clinical staff with general tasks as requested.
• Liaise with practices on their daily allocation of appointments for the Minor Illness Clinics and Winter Illness Centre.

Asthma Clinics

Shrewsbury PCN run asthma clinics during the summer period for patients who have had an exacerbation or are high users of reliever inhalers.

The Patient Administration Care Coordinator will be expected to:

• Run searches on EMIS to identify patients who fit within the target population.
• Contact patients via telephone explaining the service and inviting them for an asthma review at the Health Hub.
• Process and effectively signpost patients to their asthma appointment.
• Support clinical staff running the asthma reviews with general tasks as requested.

Blood pressure project

PCN's are expected to offer appropriate follow-ups, to ensure high blood pressure (BP) is followed up and to proactively review historical records to identify patients who are not on the hypertension register, but whose last recorded BP was equal or higher than the qualifying range for hypertension.

The Patient Administration Care Coordinator will be expected to:

• Carry out searches using EMIS to identify patients who have had a high BP reading with no further follow-up.
• Contact patients via telephone or text message to ask them to complete 7 days' worth of BP readings.
• Follow the PCN protocol for BP readings to ensure patients are accurately followed up through recalls for annual BP checks or an appointment is scheduled with a healthcare professional to carry out further tests.
• Keep track and maintain a register of patients contacted.

This job description is only a very brief summary of what a Patient Administration Care Coordinator's job will entail, and the role will expand and change over time as the needs of the PCN changes.

Person Specification

Experience

Essential

• Experience of working in a role that requires a high degree of autonomy
• Experience of working across a variety of multidisciplinary teams
• Demonstrable commitment to professional and personal development

Desirable

• Experience of working in Primary Care

Qualifications

Essential

• Good standard of education

Personal Attributes

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Ability to work under pressure

Other

Essential

• Meet DBS standards and criminal records checks

Knowledge and Skills

Essential

• Strong organisational skills including planning, prioritising, time management and record keeping
• Ability to recognise and work within limits of competence and seek advice when needed
• Computer efficient with the ability to apply effective IT systems
• Excellent written and verbal communication skills
• Excellent team working skills
• Able to work independently, showing initiative

Desirable

• Knowledge of Primary Care and how it operates
• Knowledge of Primary Care Networks and the Network Contract DES specifications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Shrewsbury Primary Care Network

Address

Morgan Place

Anchorage Avenue, Shrewsbury Business Park

Shrewsbury

Shropshire

SY2 6FG

Employer's website

http://www.shrewsburypcn.co.uk/ (Opens in a new tab)