Job summary
To be responsible for undertaking a wide range of secretarial and
administrative duties and the provision of administrative support to the Practice
multidisciplinary team (GPs, Advanced Nurse Practitioners, Paramedic
Practitioners, Paediatric Practitioners, Physiotherapists & Social
Prescribers).
Main duties of the job
Duties can include, but are
not limited to, the processing of information (electronic and hard copy) in a
timely manner, liaising with Practice multidisciplinary team members and
external agencies such as secondary care, statutory services and community
service providers in accordance with current policies, including the use of the
electronic referral service (ERS).
About us
Joining a team of nearly 80 staff, who all like to support each other and deliver the best possible service to the patients. We serve a practice population of approximately 14,000 patients.
We provide a uniform, free tea and coffee (and cake sometimes!), access to the NHS pension scheme, 6 weeks (plus bank holidays adj) per annum (pro rata), birthday as a day off, free parking, training and good craic.
Please apply with CV and cover letter to:nencicb-cu.recruitment.mhs@nhs.net
Job description
Job responsibilities
The following are the core responsibilities of the Medical
Secretary. There may be, on occasion, a requirement to carry out other tasks;
this will be dependent upon factors such as workload and staffing levels:
- Typing
letters, referrals, reports and associated documentation as required
- Liaising
with external agencies such as hospitals and community services, ensuring
referrals are processed efficiently
- Managing
all enquiries in an effective manner
- Maintaining
an accurate referrals database
- Actioning
all incoming email
- Inputting
data into the patients healthcare records as necessary
- Processing
referrals using the electronic referral system (ERS)
- Processing
requests for information in line with referral criteria
- Coding
data on the clinical IT system
- Dealing
with patient enquiries appropriately
- Managing
all administrative queries as necessary
- Carrying
out system searches as requested
- Supporting all clinical staff with general administrative tasks as requested
In addition to the primary responsibilities,
the Medical Secretary may be requested to:
- Partake
in audits as directed by the Admin Lead
- Produce meeting agendas and record the minutes of
meetings
Job description
Job responsibilities
The following are the core responsibilities of the Medical
Secretary. There may be, on occasion, a requirement to carry out other tasks;
this will be dependent upon factors such as workload and staffing levels:
- Typing
letters, referrals, reports and associated documentation as required
- Liaising
with external agencies such as hospitals and community services, ensuring
referrals are processed efficiently
- Managing
all enquiries in an effective manner
- Maintaining
an accurate referrals database
- Actioning
all incoming email
- Inputting
data into the patients healthcare records as necessary
- Processing
referrals using the electronic referral system (ERS)
- Processing
requests for information in line with referral criteria
- Coding
data on the clinical IT system
- Dealing
with patient enquiries appropriately
- Managing
all administrative queries as necessary
- Carrying
out system searches as requested
- Supporting all clinical staff with general administrative tasks as requested
In addition to the primary responsibilities,
the Medical Secretary may be requested to:
- Partake
in audits as directed by the Admin Lead
- Produce meeting agendas and record the minutes of
meetings
Person Specification
Qualifications
Essential
- Educated to GCSE in Mathematics and English (C or above)
Desirable
- Trained in Medical Terminology
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills, including audio typing
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Desirable
- Clinical IT system user skills (EMIS Web)
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
Desirable
- Experience of working in a healthcare setting as a medical secretary
Person Specification
Qualifications
Essential
- Educated to GCSE in Mathematics and English (C or above)
Desirable
- Trained in Medical Terminology
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills, including audio typing
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Desirable
- Clinical IT system user skills (EMIS Web)
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
Desirable
- Experience of working in a healthcare setting as a medical secretary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.