Job summary
An exciting opportunity has arisen for a Medical Receptionist to join our Practice team. This is a very demanding but interesting position.
The
purpose of the role of Medical Receptionist is to prove efficient and
effective reception and clerical support to the Practice, exercising absolute
discretion and confidentiality, to ensure the smooth running of surgeries and
other services provided to patients
Working
as part of the reception team, the post is Full Time 37.5 hours per week over
4 days Monday to Friday on a rota basis. Usually 10 hours per day for 3 days,
7.5 hours per day 1 day with a rotating day off.
We
will also consider Part Time applicants however they must be able to work
between the hours of 7:45 and 18:30 on a shift rotation.
Main duties of the job
Dealing with all appointments and patient requests, allocating prebookable and urgent appointments appropriately and monitoring the flow of patients during surgeries.
Providing a comprehensive reception service, responding to a range of enquiries in a polite and efficient manner, adhering to practice protocols and dealing with difficult situations in a calm and controlled manner.
Dealing with all telephone requests and enquiries in a courteous and efficient manner, signposting patients to appropriate services, ensuring messages are relayed in a timely manner, particularly those requesting urgent advice.
Taking comprehensive details for patients requesting home visits and ensuring that these are recorded in accordance with the protocol to allow steps to be taken for triage.
Dealing with prescribing requests, ensuring that scripts are ready for issue within agreed timescales or, if the patient needs to be seen, arranging appropriate follow-up.
Ensuring that any change of patient details are recorded accurately and actioned on the computerised record system.
Registering new patients, explaining practice arrangements for new patients seeking care, ensuring that all documentation is fully completed
Attend all statutory training courses as required.
About us
We are a friendly, dynamic and caring practice delivering high quality,
patient centred care to more than 10,000 patients from our modern premises in
central Gateshead. We pride ourselves in providing a supportive and
motivating environment for our staff and believe that getting our work life
balance right, creates a happy, healthy and engaged team.
Our practice team comprises of 5 GP Partners, 3 Salaried GP's, 2 Nurse
Practitioners, 2 Practice Nurses, 3 Health Care Assistants and a large
reception/admin team.
We are forward thinking and actively engage and lead in ICB initiatives
and the innovative work of our Primary Care Network.
We are proud to be a training Practice and take GP Registrars, medical
students, pharmacy students and apprentices and are highly rated by those who
spend time with us.
We
would welcome informal enquiries from applicants who are interested in
joining our team and look forward to hearing from you.
Job description
Job responsibilities
The purpose of the role of Medical Receptionist is
to prove efficient and effective reception and clerical support to the
Practice, exercising absolute discretion and confidentiality, to ensure the
smooth running of surgeries and other services provided to patients.
Responsibilities
Dealing with all appointments and patient requests, ensuring that
surgery time is effectively utilised, allocating prebookable and urgent
appointments appropriately and monitoring the flow of patients during
surgeries.
Carrying out all clerical tasks to prepare for surgery sessions,
ensuring that clinical staff have the patient documentation necessary to
undertake consultations and procedures efficiently.
Providing a comprehensive reception service, responding to a range
of enquiries in a polite and efficient manner, adhering to practice
protocols and dealing with difficult situations in a calm and controlled
manner.
Dealing with all telephone requests and enquiries in a courteous
and efficient manner, referring callers to appropriate personnel and
ensuring messages are relayed and in a timely manner, particularly those
requesting urgent advice.
Taking comprehensive details for patients requesting home visits
and ensuring that these are recorded in accordance with the protocol to
allow steps to be taken for triage.
Dealing with prescribing requests, ensuring that scripts are
approved, prepared, signed and ready for issue within agreed timescales
or, if the patient needs to be seen, arranging appropriate follow-up.
Maintaining manual patient records in a tidy, accurate and up to
date condition (both individual files and the overall filing system),
tracking missing folders and documents as required by clinical staff.
Ensuring that any change of patient details/personal circumstances
are recorded accurately and actioned on both the manual and computerised
record system.
Undertaking a variety of clerical tasks in support of patient
service activity including ambulance bookings, insurance and benefit
documentation, vaccinations, breast screenings etc.
Explaining practice arrangements and requirements for registration
and arrangements for new patients seeking care, ensuring that all
documentation is fully completed
Attend all statutory training courses as required.
Working Relationships
Interaction with colleagues in the reception,
secretarial and admin team
Reports to Team Leaders/ Deputy Practice Manager
Liaises with nursing team and medical/clinical personnel
This Job Description is
not exhaustive and is a guideline to the scope of duties involved. It will be reviewed at regular
intervals. It is not intended as a rigid
inflexible specification and will be subject to the changing requirements of
Central Gateshead Medical Group.
Job description
Job responsibilities
The purpose of the role of Medical Receptionist is
to prove efficient and effective reception and clerical support to the
Practice, exercising absolute discretion and confidentiality, to ensure the
smooth running of surgeries and other services provided to patients.
Responsibilities
Dealing with all appointments and patient requests, ensuring that
surgery time is effectively utilised, allocating prebookable and urgent
appointments appropriately and monitoring the flow of patients during
surgeries.
Carrying out all clerical tasks to prepare for surgery sessions,
ensuring that clinical staff have the patient documentation necessary to
undertake consultations and procedures efficiently.
Providing a comprehensive reception service, responding to a range
of enquiries in a polite and efficient manner, adhering to practice
protocols and dealing with difficult situations in a calm and controlled
manner.
Dealing with all telephone requests and enquiries in a courteous
and efficient manner, referring callers to appropriate personnel and
ensuring messages are relayed and in a timely manner, particularly those
requesting urgent advice.
Taking comprehensive details for patients requesting home visits
and ensuring that these are recorded in accordance with the protocol to
allow steps to be taken for triage.
Dealing with prescribing requests, ensuring that scripts are
approved, prepared, signed and ready for issue within agreed timescales
or, if the patient needs to be seen, arranging appropriate follow-up.
Maintaining manual patient records in a tidy, accurate and up to
date condition (both individual files and the overall filing system),
tracking missing folders and documents as required by clinical staff.
Ensuring that any change of patient details/personal circumstances
are recorded accurately and actioned on both the manual and computerised
record system.
Undertaking a variety of clerical tasks in support of patient
service activity including ambulance bookings, insurance and benefit
documentation, vaccinations, breast screenings etc.
Explaining practice arrangements and requirements for registration
and arrangements for new patients seeking care, ensuring that all
documentation is fully completed
Attend all statutory training courses as required.
Working Relationships
Interaction with colleagues in the reception,
secretarial and admin team
Reports to Team Leaders/ Deputy Practice Manager
Liaises with nursing team and medical/clinical personnel
This Job Description is
not exhaustive and is a guideline to the scope of duties involved. It will be reviewed at regular
intervals. It is not intended as a rigid
inflexible specification and will be subject to the changing requirements of
Central Gateshead Medical Group.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Minimum of 2 years experience in a patient/customer focussed role
- Confident in the use of computers and other technologies
- Excellent Communication & Organisational skills
- Flexible and Adaptable
Desirable
- Experience in a similar role within a healthcare setting
- Experience in using Emis Web
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Minimum of 2 years experience in a patient/customer focussed role
- Confident in the use of computers and other technologies
- Excellent Communication & Organisational skills
- Flexible and Adaptable
Desirable
- Experience in a similar role within a healthcare setting
- Experience in using Emis Web
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Central Gateshead Medical Group
Address
Prince Consort Road
Gateshead
NE8 1NB