GP Medical Receptionist

Central Gateshead Medical Group

Information:

This job is now closed

Job summary

An exciting opportunity has arisen for a Medical Receptionist to join our Practice team. This is a very demanding but interesting position.

The purpose of the role of Medical Receptionist is to prove efficient and effective reception and clerical support to the Practice, exercising absolute discretion and confidentiality, to ensure the smooth running of surgeries and other services provided to patients

Working as part of the reception team, the post is Full Time 37.5 hours per week over 4 days Monday to Friday on a rota basis. Usually 10 hours per day for 3 days, 7.5 hours per day 1 day with a rotating day off.

We will also consider Part Time applicants however they must be able to work between the hours of 7:45 and 18:30 on a shift rotation.

Main duties of the job

Dealing with all appointments and patient requests, allocating prebookable and urgent appointments appropriately and monitoring the flow of patients during surgeries.

Providing a comprehensive reception service, responding to a range of enquiries in a polite and efficient manner, adhering to practice protocols and dealing with difficult situations in a calm and controlled manner.

Dealing with all telephone requests and enquiries in a courteous and efficient manner, signposting patients to appropriate services, ensuring messages are relayed in a timely manner, particularly those requesting urgent advice.

Taking comprehensive details for patients requesting home visits and ensuring that these are recorded in accordance with the protocol to allow steps to be taken for triage.

Dealing with prescribing requests, ensuring that scripts are ready for issue within agreed timescales or, if the patient needs to be seen, arranging appropriate follow-up.

Ensuring that any change of patient details are recorded accurately and actioned on the computerised record system.

Registering new patients, explaining practice arrangements for new patients seeking care, ensuring that all documentation is fully completed

Attend all statutory training courses as required.

About us

We are a friendly, dynamic and caring practice delivering high quality, patient centred care to more than 10,000 patients from our modern premises in central Gateshead. We pride ourselves in providing a supportive and motivating environment for our staff and believe that getting our work life balance right, creates a happy, healthy and engaged team.

Our practice team comprises of 5 GP Partners, 3 Salaried GP's, 2 Nurse Practitioners, 2 Practice Nurses, 3 Health Care Assistants and a large reception/admin team.

We are forward thinking and actively engage and lead in ICB initiatives and the innovative work of our Primary Care Network.

We are proud to be a training Practice and take GP Registrars, medical students, pharmacy students and apprentices and are highly rated by those who spend time with us.

We would welcome informal enquiries from applicants who are interested in joining our team and look forward to hearing from you.

Date posted

10 October 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£12.08 an hour

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working, Compressed hours

Reference number

A5351-24-0003

Job locations

Prince Consort Road

Gateshead

NE8 1NB


Job description

Job responsibilities

The purpose of the role of Medical Receptionist is to prove efficient and effective reception and clerical support to the Practice, exercising absolute discretion and confidentiality, to ensure the smooth running of surgeries and other services provided to patients.

Responsibilities

Dealing with all appointments and patient requests, ensuring that surgery time is effectively utilised, allocating prebookable and urgent appointments appropriately and monitoring the flow of patients during surgeries.

Carrying out all clerical tasks to prepare for surgery sessions, ensuring that clinical staff have the patient documentation necessary to undertake consultations and procedures efficiently.

Providing a comprehensive reception service, responding to a range of enquiries in a polite and efficient manner, adhering to practice protocols and dealing with difficult situations in a calm and controlled manner.

Dealing with all telephone requests and enquiries in a courteous and efficient manner, referring callers to appropriate personnel and ensuring messages are relayed and in a timely manner, particularly those requesting urgent advice.

Taking comprehensive details for patients requesting home visits and ensuring that these are recorded in accordance with the protocol to allow steps to be taken for triage.

Dealing with prescribing requests, ensuring that scripts are approved, prepared, signed and ready for issue within agreed timescales or, if the patient needs to be seen, arranging appropriate follow-up.

Maintaining manual patient records in a tidy, accurate and up to date condition (both individual files and the overall filing system), tracking missing folders and documents as required by clinical staff.

Ensuring that any change of patient details/personal circumstances are recorded accurately and actioned on both the manual and computerised record system.

Undertaking a variety of clerical tasks in support of patient service activity including ambulance bookings, insurance and benefit documentation, vaccinations, breast screenings etc.

Explaining practice arrangements and requirements for registration and arrangements for new patients seeking care, ensuring that all documentation is fully completed

Attend all statutory training courses as required.

Working Relationships

Interaction with colleagues in the reception, secretarial and admin team

Reports to Team Leaders/ Deputy Practice Manager

Liaises with nursing team and medical/clinical personnel

This Job Description is not exhaustive and is a guideline to the scope of duties involved. It will be reviewed at regular intervals. It is not intended as a rigid inflexible specification and will be subject to the changing requirements of Central Gateshead Medical Group.

Job description

Job responsibilities

The purpose of the role of Medical Receptionist is to prove efficient and effective reception and clerical support to the Practice, exercising absolute discretion and confidentiality, to ensure the smooth running of surgeries and other services provided to patients.

Responsibilities

Dealing with all appointments and patient requests, ensuring that surgery time is effectively utilised, allocating prebookable and urgent appointments appropriately and monitoring the flow of patients during surgeries.

Carrying out all clerical tasks to prepare for surgery sessions, ensuring that clinical staff have the patient documentation necessary to undertake consultations and procedures efficiently.

Providing a comprehensive reception service, responding to a range of enquiries in a polite and efficient manner, adhering to practice protocols and dealing with difficult situations in a calm and controlled manner.

Dealing with all telephone requests and enquiries in a courteous and efficient manner, referring callers to appropriate personnel and ensuring messages are relayed and in a timely manner, particularly those requesting urgent advice.

Taking comprehensive details for patients requesting home visits and ensuring that these are recorded in accordance with the protocol to allow steps to be taken for triage.

Dealing with prescribing requests, ensuring that scripts are approved, prepared, signed and ready for issue within agreed timescales or, if the patient needs to be seen, arranging appropriate follow-up.

Maintaining manual patient records in a tidy, accurate and up to date condition (both individual files and the overall filing system), tracking missing folders and documents as required by clinical staff.

Ensuring that any change of patient details/personal circumstances are recorded accurately and actioned on both the manual and computerised record system.

Undertaking a variety of clerical tasks in support of patient service activity including ambulance bookings, insurance and benefit documentation, vaccinations, breast screenings etc.

Explaining practice arrangements and requirements for registration and arrangements for new patients seeking care, ensuring that all documentation is fully completed

Attend all statutory training courses as required.

Working Relationships

Interaction with colleagues in the reception, secretarial and admin team

Reports to Team Leaders/ Deputy Practice Manager

Liaises with nursing team and medical/clinical personnel

This Job Description is not exhaustive and is a guideline to the scope of duties involved. It will be reviewed at regular intervals. It is not intended as a rigid inflexible specification and will be subject to the changing requirements of Central Gateshead Medical Group.

Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths
  • Minimum of 2 years experience in a patient/customer focussed role
  • Confident in the use of computers and other technologies
  • Excellent Communication & Organisational skills
  • Flexible and Adaptable

Desirable

  • Experience in a similar role within a healthcare setting
  • Experience in using Emis Web
Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths
  • Minimum of 2 years experience in a patient/customer focussed role
  • Confident in the use of computers and other technologies
  • Excellent Communication & Organisational skills
  • Flexible and Adaptable

Desirable

  • Experience in a similar role within a healthcare setting
  • Experience in using Emis Web

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central Gateshead Medical Group

Address

Prince Consort Road

Gateshead

NE8 1NB

Employer details

Employer name

Central Gateshead Medical Group

Address

Prince Consort Road

Gateshead

NE8 1NB

For questions about the job, contact:

Team Leader

Amber McCartney

amber.mccartney@nhs.net

Date posted

10 October 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£12.08 an hour

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working, Compressed hours

Reference number

A5351-24-0003

Job locations

Prince Consort Road

Gateshead

NE8 1NB


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