Job summary
Gladstone House Surgery is a dynamic,
friendly practice offering an exciting new opportunity for an enthusiastic and
highly motivated, flexible and pro-active Receptionist to join our innovative
and progressive team.
Support and mentorship.
You will be supported by our surgery
team and have regular training
The post is for 25hrs per week from
Monday Friday shifts split between 5 receptionists during the hours 7.30am
6.45pm 5hrs per day on a rotating shift basis. The shifts vary between early, middle and
late but are split fairly.
S1 Practice.
Membership of the NHS Pension Scheme
If you fancy joining
a positive, friendly and flexible team, all of which are team players, then you
could be starting an exciting and fulfilling new job in the next few weeks.
Main duties of the job
The role will involve
patient contact both F2F and on the telephone, working in the back admin office
and on the reception front desk, along with working with the two reception
administrators upstairs. This is a fast paced environment.
You will work closely
with the Practices multi-disciplinary team of other GPs, nurses and
non-clinical staff to provide a high quality and accessible service to
patients.
So, if you would like
to work in an established practice, with a dedicated team of GP Partners and a
great support team, then we would love to hear from you!
About us
At Gladstone we have a
tight knit team, who pride themselves on working well together, with a strong
work ethic and a team who provide mentoring and support on an on-going
basis.
This team includes 2 GP
Partners, 2 Salaried GPs, 1 x ACP, 2 Nurses and a supportive admin and cleaning
team. We are also supported by our PCN
and CCG pharmacists, midwife and care co-ordinators.
We pride ourselves on
being a patient focused practice.
We also train Yr 1
& 2 medical students, along with student nurses and work experience school
leavers.
Free parking for staff
is available on site, along with a well-equipped kitchen and staff room area.
Job description
Job responsibilities
Please see attached Job Description and Person
Specification. To apply, please click APPLY FOR THIS JOB - this
link will take you to the TRAC Recruitment Site. You will need to
register if you do not already have an account
Job description
Job responsibilities
Please see attached Job Description and Person
Specification. To apply, please click APPLY FOR THIS JOB - this
link will take you to the TRAC Recruitment Site. You will need to
register if you do not already have an account
Person Specification
Skills and Abilities
Essential
- Effective verbal and written communication skills.
- Able to type
Desirable
- Experience of using Systm1 medical records system.
- Knowledge of AccuRx
- Advanced IT Skills
Other requirements
Essential
- Ability to work on own initiative and prioritise effectively.
- Flexible approach and ability to work under pressure.
- Understanding of confidentiality.
- Experience of dealing with sensitive information
- Enthusiastic and well motivated.
- Good team player with excellent communication skills and highly organised.
- Able to adapt easily to new systems and ways of working which are constantly changing.
- Able to deal with last minute shift changes and extra hours where necessary.
- Able to deal with a daily high call demand from pts on the phone
- Able to deal with demanding pts F2F and on the phone.
- Able to act on and implement requests/instructions given by the Practice Manager and clinical staff immediately.
- Appreciation of NHS environment
Qualifications
Essential
- RSA 2 or equivalent experience
- GCSE in English or equivalent
Desirable
- GCSE in Maths or equivalent
Experience
Essential
- IT Skills in Word, Excel and Email
Desirable
- Administrative experience in a busy reception and back office
- Experience of dealing with patient enquiries face to face and on the telephone and via electronic communication
- Experience of data entry
- An understanding of the NHS and issues relating to patient care.
- Understanding of care navigation and patient Triage
- Experience as a GP receptionist or past admin/secretarial work in a hospital or similar for at least one year
- Experience of coordinating appointment systems on Systm1
- Working knowledge of AccuRx
Person Specification
Skills and Abilities
Essential
- Effective verbal and written communication skills.
- Able to type
Desirable
- Experience of using Systm1 medical records system.
- Knowledge of AccuRx
- Advanced IT Skills
Other requirements
Essential
- Ability to work on own initiative and prioritise effectively.
- Flexible approach and ability to work under pressure.
- Understanding of confidentiality.
- Experience of dealing with sensitive information
- Enthusiastic and well motivated.
- Good team player with excellent communication skills and highly organised.
- Able to adapt easily to new systems and ways of working which are constantly changing.
- Able to deal with last minute shift changes and extra hours where necessary.
- Able to deal with a daily high call demand from pts on the phone
- Able to deal with demanding pts F2F and on the phone.
- Able to act on and implement requests/instructions given by the Practice Manager and clinical staff immediately.
- Appreciation of NHS environment
Qualifications
Essential
- RSA 2 or equivalent experience
- GCSE in English or equivalent
Desirable
- GCSE in Maths or equivalent
Experience
Essential
- IT Skills in Word, Excel and Email
Desirable
- Administrative experience in a busy reception and back office
- Experience of dealing with patient enquiries face to face and on the telephone and via electronic communication
- Experience of data entry
- An understanding of the NHS and issues relating to patient care.
- Understanding of care navigation and patient Triage
- Experience as a GP receptionist or past admin/secretarial work in a hospital or similar for at least one year
- Experience of coordinating appointment systems on Systm1
- Working knowledge of AccuRx
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
