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Receptionist / Administrator

Portland Road Practice

Information:

This job is now closed

Job summary

Full time (37.5 hours) Reception / Administrator role. Monday - Friday.

Time split between front of house, engaging with patients and back office administration work.

Main duties of the job

Being the first point of contact for patients visiting the surgery, your job would entail greeting patients and checking them in for appointments, answering the phones and booking appointments with appropriate clinicians, among other reception duties. Your time will be split between this and back office administration, such as processing of PATCHS (electronic consultations) and referrals, scanning documents and importing into the patient record.

About us

We are a small team, looking to expand to ease our ever-growing workload. Our current team are extremely diligent, approachable, personable and supportive of each other. They are always happy to help whether that is patients or peers and are extremely welcoming to new staff. We have an open door policy between all teams (admin/clinical/management) and encourage open communication between all.

Date posted

20 June 2024

Pay scheme

Other

Salary

£12.50 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A5314-24-0000

Job locations

Doctors Surgery

16 Portland Road

London

W11 4LA


Job description

Job responsibilities

Job Summary

The medical receptionists is a patients first point of contact with the practice and from that perspective must act as an ambassador for the services we aim to provide. It is essential that a courteous and professional approach to the patient is maintained at all times.

Main Duties:

Booking appointments for surgeries using the computer system

Receiving patients, either by telephone or in the reception area

Filing and retrieving patient notes and correspondence

Completing repeat prescription forms using the computer system and according to practice protocols.

Completing claim forms for signing by patient and/or doctor

Addressing and posting surgery correspondence

Taking messages for doctors/nurses and delivering them according to practice protocols

Registering new patients according to practice guidelines.

Updating patients notes (manual and electronic) with change of addresses, telephone numbers etc

Maintaining patient notes, ensuring cards and letters are tidy and in chronological order.

Scanning patient correspondence into the electronic record

Following practice guidelines on the completion of all administrative duties.

Maintaining practice systems and informing other member of staff should these break down.

Photocopying and faxing.

Prioritising tasks to be done so that all work is completed on a daily basis.

Making sure all public areas (reception and toilets) are tidy and well stocked with the appropriate toiletries.

Keeping the public notice boards tidy

Keeping the stock room tidy.

Making sure the clinical rooms are well stocked with the appropriate stationary.

Attending practice staff meetings.

Sundry tasks as directed by senior and the senior receptionist.

Job description

Job responsibilities

Job Summary

The medical receptionists is a patients first point of contact with the practice and from that perspective must act as an ambassador for the services we aim to provide. It is essential that a courteous and professional approach to the patient is maintained at all times.

Main Duties:

Booking appointments for surgeries using the computer system

Receiving patients, either by telephone or in the reception area

Filing and retrieving patient notes and correspondence

Completing repeat prescription forms using the computer system and according to practice protocols.

Completing claim forms for signing by patient and/or doctor

Addressing and posting surgery correspondence

Taking messages for doctors/nurses and delivering them according to practice protocols

Registering new patients according to practice guidelines.

Updating patients notes (manual and electronic) with change of addresses, telephone numbers etc

Maintaining patient notes, ensuring cards and letters are tidy and in chronological order.

Scanning patient correspondence into the electronic record

Following practice guidelines on the completion of all administrative duties.

Maintaining practice systems and informing other member of staff should these break down.

Photocopying and faxing.

Prioritising tasks to be done so that all work is completed on a daily basis.

Making sure all public areas (reception and toilets) are tidy and well stocked with the appropriate toiletries.

Keeping the public notice boards tidy

Keeping the stock room tidy.

Making sure the clinical rooms are well stocked with the appropriate stationary.

Attending practice staff meetings.

Sundry tasks as directed by senior and the senior receptionist.

Person Specification

Experience

Essential

  • A Level Standard or Equivalent

Desirable

  • Experience working in primary care
  • Experience in a front of house role
  • Experience in administration role
Person Specification

Experience

Essential

  • A Level Standard or Equivalent

Desirable

  • Experience working in primary care
  • Experience in a front of house role
  • Experience in administration role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Portland Road Practice

Address

Doctors Surgery

16 Portland Road

London

W11 4LA


Employer's website

https://www.portlandroadsurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Portland Road Practice

Address

Doctors Surgery

16 Portland Road

London

W11 4LA


Employer's website

https://www.portlandroadsurgery.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Assistant Manager

Jessica Teh

wlccg.surgery.portlandroad@nhs.net

02077277711

Date posted

20 June 2024

Pay scheme

Other

Salary

£12.50 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A5314-24-0000

Job locations

Doctors Surgery

16 Portland Road

London

W11 4LA


Supporting documents

Privacy notice

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