Administrator / Call Handler

Inspire Health

Information:

This job is now closed

Job summary

Inspire Health is looking to appoint an individual to join our friendly and progressive administration team. Main duties to include front of house reception desk and contact centre for appointment bookings. Further training to be given as role progresses.

Main duties of the job

Maintain a high level of confidentiality at all times.

Provide a high standard of front of house care.

Answer incoming calls in a timely and professional manner.

Provide accurate and robust administrative work using a variety of computer programs to maintain paper light systems.

Ensure practice policies and procedures are adhered to.

About us

Inspire Health is a dynamic health organisation, based in 2 modern premises in central Chesterfield and Hasland.

There are good public transport and road connections to our sites, all of which are a short drive away from both the M1 motorway and the Peak District.

Inspire Health is a progressive medical health care provider, offering excellent NHS service delivery and patient care to diverse communities across a variety of settings. The group delivers care to in excess of 20000 registered patients.

Inspire Health is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.

Salary package is competitive and includes:

NHS Pension

6 weeks annual leave plus bank holidays (pro rata if less than full time / under one year contract) and birthday day off, after probationary period completed.

** Previous applicants need not apply**

Date posted

24 January 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A5302-24-0001

Job locations

Avenue House Surgery

109 Saltergate

Chesterfield

Derbyshire

S40 1LE


Hasland Medical Centre

1 Jepson Road

Hasland

Chesterfield

Derbyshire

S410NZ


Job description

Job responsibilities

Inspire Health is looking to appoint an individual to join our friendly and progressive administration team. Main duties to include front of house reception desk and call centre for appointment bookings. Further training to be given as role progresses.

Please see Job Description attached.

Job description

Job responsibilities

Inspire Health is looking to appoint an individual to join our friendly and progressive administration team. Main duties to include front of house reception desk and call centre for appointment bookings. Further training to be given as role progresses.

Please see Job Description attached.

Person Specification

Experience

Essential

  • Experience in working with members of the public
  • Experience of working in a busy environment

Desirable

  • Previous medical reception work
  • Experience of clinical software systems
  • Previous reception work
  • Experience with Choose and Book

Knowledge and Skills

Essential

  • Excellent communication and interpersonal skills, both written and verbal
  • Ability to work on own initiative and in a team
  • Willingness to develop new skills and undertake training
  • Approachable, flexible, and caring attitude
  • Ability to work accurately and effectively as directed

Desirable

  • An understanding of work within a surgery environment
  • Previous knowledge of prescriptions

Qualifications

Essential

  • 5 GCSEs Grade C/ 4 and above, or equivalent, including Maths and English
  • Proven computer skills

Desirable

  • IT qualification
  • Health/Social Care qualification
  • Customer service/Business administration qualification
Person Specification

Experience

Essential

  • Experience in working with members of the public
  • Experience of working in a busy environment

Desirable

  • Previous medical reception work
  • Experience of clinical software systems
  • Previous reception work
  • Experience with Choose and Book

Knowledge and Skills

Essential

  • Excellent communication and interpersonal skills, both written and verbal
  • Ability to work on own initiative and in a team
  • Willingness to develop new skills and undertake training
  • Approachable, flexible, and caring attitude
  • Ability to work accurately and effectively as directed

Desirable

  • An understanding of work within a surgery environment
  • Previous knowledge of prescriptions

Qualifications

Essential

  • 5 GCSEs Grade C/ 4 and above, or equivalent, including Maths and English
  • Proven computer skills

Desirable

  • IT qualification
  • Health/Social Care qualification
  • Customer service/Business administration qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Inspire Health

Address

Avenue House Surgery

109 Saltergate

Chesterfield

Derbyshire

S40 1LE


Employer's website

https://inspire-health.co.uk/ (Opens in a new tab)

Employer details

Employer name

Inspire Health

Address

Avenue House Surgery

109 Saltergate

Chesterfield

Derbyshire

S40 1LE


Employer's website

https://inspire-health.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Lead Administrators

ddicb.recruitment.inspirehealth@nhs.net

01246244040

Date posted

24 January 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A5302-24-0001

Job locations

Avenue House Surgery

109 Saltergate

Chesterfield

Derbyshire

S40 1LE


Hasland Medical Centre

1 Jepson Road

Hasland

Chesterfield

Derbyshire

S410NZ


Supporting documents

Privacy notice

Inspire Health's privacy notice (opens in a new tab)