Receptionist

Job description

Job responsibilities

The following are the core responsibilities of the Receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

1. Maintain and monitoring the practice appointment system

2. Process personal, telephone and e-requests for appointments

3. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

4. Signpost patients to the correct service

5. Signpost patients to PPG social prescribing activities

6. Process incoming and outgoing mail

7. Initiating contact with and responding to, requests from patients, team members and external agencies

8. Process referrals to external agencies such as secondary care using the electronic referral system (ERS)

9. Facilitate remote collection of childhood immunisation data

10. Process all DNA letters in accordance with current policy

11. Action GP2GP tasks

12. Read code data on EMIS

13. Photocopy documentation as required

14. File and store records as required

15. Summarise records

16. Monitor office supplies

17. Data entry of new and temporary registrations and relevant patient information as required

18. Input data into the patients healthcare records as necessary

19. Scanning of patient related documentation and attaching scanned documents to patients healthcare records

20. Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

21. Manage all queries (including administrative queries) as necessary in an efficient manner

22. Carry out system searches as requested

23. Maintain a clean, tidy, effective working area at all times

24. Monitor and maintain the reception area and notice boards

25. Support all clinical staff with general tasks as requested

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• GCSE Mathematics & English (C or above)
• AMSPAR Receptionists Qualification
• NVQ Level 2 in Health and Social Care

Experience

Essential

• Experience of working with the general public

Desirable

• Experience of Receptionist duties
• Experience of working in a healthcare setting

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Effective time management (planning & organising)
• Ability to work as a team member and autonomously
• Ability to follow policy and procedure

Desirable

• EMIS user skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Whitestone Surgery

Address

82 Bulkington Lane

Nuneaton

Warwickshire

CV11 4SB

Employer's website

https://whitestonesurgery.org/ (Opens in a new tab)