Trainee Reception Supervisor

Job description

Job responsibilities

The following are the core responsibilities of the reception supervisor that you will learn to undertake as a trainee supervisor. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The reception supervisor is responsible for:

Overseeing the reception services of the practice, ensuring staff achieve their primary responsibilities

Induction and training of all new staff to agreed standards

Supervising all reception staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training

Identify and deliver team training where required

Develop, implement and embed efficient reception processes and procedures to adhere to extant legislation

Manage all deliveries to the practice, ensuring adherence to the cold chain policy as necessary

Act as a focal point for communication, advising reception and administrative staff on methods of communication and best practice

Compiling reception staff rotas

Reviewing and updating all reception procedures as required

Oversee e-learning of all reception staff

Ensure adequate staffing levels, approve annual leave and organise rotas are ensuring all functions are covered as required

Deal with more complex enquiries from patients including informal complaints relating to reception functions

Continually assess and evaluate systems and quality, recommending changes and improvements to the operations manager as appropriate

Manage day to day issues that may arise within the team or with individuals

Reception Duties

Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition

Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

Process patient requests for appointments via footfall and incoming phone calls

Provide an excellent standard of customer service on the reception desk

Initiate contact with, and respond to, requests from patients, team members and external agencies

Enter read-code data on Emis Web

Data entry of new and temporary registrations and relevant patient information as required

Input data into the patients healthcare records as necessary

Direct requests for information e.g., SAR, insurance/solicitors letters and DVLA forms to the relevant administrative team

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and noticeboards

Support all clinical staff with general tasks as requested

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• Educated to A-level equivalent or higher, with relevant experience
• Leadership Qualification

Experience

Essential

• Experience of working with the general public
• Experience of administrative duties

Desirable

• Experience of working in a GP practice or healthcare setting
• Experience of working in a team leader role

Employer details

Employer name

RADCLIFFE MEDICAL PRACTICE

Address

Radcliffe Primary Care Centre

69 Church Street West

Radcliffe

Manchester

M26 2SP

Employer's website

https://www.radcliffemp.nhs.uk (Opens in a new tab)