Job responsibilities
Main duties/key tasks:
·
Culling and sorting patient records and letters in
preparation for summarising
·
Reviewing medical records and producing an
accurate summary of the patient’s medical history
·
Coding the information into the practice clinical
system (Emis Web Clinical System)
·
Auditing data collection standards in the practice
·
Monitoring progress of notes summarising against practice
targets
·
Filing and retrieving paperwork
·
Coding incoming clinical documents &
electronic letters on to the clinical system
·
Managing electronic GP2GP links and resolving
degraded information
·
Providing additional administrative support to
workflow team (processing incoming documentation) or assisting with registration
processes in times of need.
·
Reviewing
progress of summarising ensuring practice targets are achieved
·
File
and store medical records as required
·
Photocopy
documentation as required
·
Action
all incoming faxes, emails and mail in a timely manner
·
Scanning
of patient related documentation and attaching scanned documents to patient’s
healthcare records
·
Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
·
Carry
out system searches as requested
·
Help
admin team with regards to sending medical records to the Health Authority
·
Help
admin team to do call-recall of the patients when required.
·
Maintain
a clean, tidy, effective working area at all times
·
Support
all clinical staff with general administrative tasks as requested
·
Effectively
manage Emis Workflow online documents- filing and coding appropriately
·
Any other reasonable task
Confidentiality:
- In the
course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence
and have the right to expect that staff will respect their privacy and act
appropriately
- In the
performance of the duties outlined in this job description, the
post-holder may have access to confidential information relating to
patients and their carers, practice staff and other healthcare
workers. They may also have access to
information relating to the practice as a business organisation. All
such information from any source is to be regarded as strictly
confidential
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to confidentiality
and the protection of personal and sensitive data
Health & safety:
The post-holder will assist in promoting and
maintaining their own and others’ health, safety and security as defined in the
practice Health & Safety Policy, the practice Health & Safety manual,
and the practice Infection Control policy and published procedures. This will
include:
- Using personal security systems within the workplace according to
practice guidelines
- Identifying the risks involved in work activities and undertaking
such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work
areas in a tidy and safe way free from hazards
- Actively reporting health and safety hazards and infection hazards
immediately when recognised
- Keeping own work areas and general / patient areas generally
clean, assisting in the maintenance of general standards of cleanliness
consistent with the scope of the job holder’s role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified
- Demonstrate due regard for safeguarding and promoting the welfare
of children.
Equality
and diversity:
The post-holder will support the equality,
diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of people’s rights,
interpreting them in a way that is consistent with practice procedures and
policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients,
carers and colleagues
- Behaving in a manner which is welcoming to and of the individual,
is non-judgmental and respects their circumstances, feelings priorities
and rights.
Personal/Professional
development:
The post-holder will participate in any training
programme implemented by the practice as part of this employment, such training
to include:
- Participation in an annual individual performance review,
including taking responsibility for maintaining a record of own personal
and/or professional development
- Taking responsibility for own development, learning and
performance and demonstrating skills and activities to others who are
undertaking similar work
Quality:
The post-holder will strive to maintain quality
within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions,
either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own
and team activities and making suggestions on ways to improve and enhance
the team’s performance
- Work effectively with individuals in other agencies to meet
patients’ needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective
communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize people’s needs for alternative methods of communication
and respond accordingly
Contribution
to the implementation of services:
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards
and guidelines will affect own work
- Participate in audit where appropriate
Flexibility:
This
job description is not intended to be an exhaustive description of every duty
performed by the post holder, but rather a guide to the type and nature of the
duties. In Essex Lodge Surgery,
flexibility in the duties undertaken and the hours worked are essential to
achieve the objectives of a smooth running practice.
The
post holder is required to carry out any duties that fall within the scope of
this role, that may reasonably be requested by the Partners or the Practice
Manager and that relate to the efficiency and smooth running of the Practice.
This
job description is not exhaustive and may be adjusted periodically after review
and consultation. You will also be expected to carry out any reasonable duties
which may be requested from time-to-time.