Job summary
An exciting opportunity to join a thriving General Practice in the heart of Derby providing services to our registered population of over 46,500 patients from a range of backgrounds and cocial-economic status across our 4 sites.
Main duties of the job
We are looking to recruit an individual to support our Business Practice manager who is organised, motivated, proactive and able to work on their own initiative recognising the role as a responsibility - just a job.
The successful candidate will provide leadership and management in all aspects of motivating and managing staff, optimising efficientcy and overall performance whilst ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.
About us
We are a GMS
and APMS non dispensing practice located over 4 sites around Derby and have the
unique attraction of being our own Primary Care Network. We look after approx.
46,500 patients with a growing list size
We are a GP
Partnership consisting of 7 GP Partners, 10 Salaried GPs and a supportive
Advanced Nurse Practitioners, Practice Nurses, other allied health
professionals and an extensive management and administrative team of over 100+
staff.
We are
friendly, innovative, forward thinking and open to new ideas and initiatives to
ensure we provide our patients with excellent clinical care and encouraging our
staff to develop to reach their full potential by creating a positive learning
environment and culture.
We are a GP
training practice and also take medical students from local Universities.
We are rated as
CQC Good and are a high QOF achieving practice.
Benefits includes:
- Excellent Pension Scheme
- Free on Site Parking
- Generous Holidays - 29 days on commencement increasing over time, (plus 8 statutory days) per annum
- Company Sick Pay after 6 month probationary period
- Access to NHS Blue Light Discount Scheme
- Development Opportunities
Job description
Job responsibilities
Primary Responsibilities
The following are the core responsibilities of the deputy practice manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
The deputy practice manager is responsible for:
- Providing direct line management, leadership and guidance for the following staff: Administration Manager, Reception Manager, Call Centre Team Manager, Quality Lead, Safeguarding Lead and Communications Co-ordinator.
- Development, implementation and embedding robust library of Standard Operating Procedures for all areas of the practice to ensure resilience during prolonged periods of staff absence.
- Ensuring staff adhere to organisational policy and procedure at all times
- Monitoring compliance with health and safety legislation, providing leadership and direction for staff
- Develop, Implement and maintain Practice Business Continuity Plan
- Support the Partners and Business Practice Manager with continuous improvement and change management initiatives.
- Work with the Business Practice manager in preparation for CQC inspections and ICB quality visits
- Support the Senior Management Team in the management and delivery of all information governance requirements to ensure all GDPR policies and protocols are in pace and in managed in line with regulations management of Data Security and Protection Toolkit alongside the Practice Manager and the DPO
- Evaluate, organise and oversee non-clinical staff induction and training and ensure that all non-clinical staff are adequately trained to fulfil their role.
- Contribute to practice strategy; formulate objectives and research and develop ideas for future practice development.
- Identifying and implementing practice improvement initiatives and new patient services.
- Ensuring that the practice produces and implements an effective practice training programme for all staff (clinical and administrative) liaising with external agencies when necessary
- Develop and maintain effective communication both within the practice and with relevant outside agencies.
- Organise meetings, prepare agendas, action plans and ensure distribution as necessary.
- Manage, review and update practice procedures and processes to maximise efficiency within the various teams and to ensure process improvement.
- Ensuring that a significant event register database is maintained.
- Identify trends and devise solutions and processes to reduce risk and repeated occurrences of significant events.
- Review and ensure continuous improvement of an effective complaints management system and ensure complaints are managed in line with the national complaints guidance.
- Work with the PPG to enable valuable patient feedback and encourage proactive input from the group.
- Work with the Quality and Patient experience team to develop, implement and embed a practice audit programme
- Adopt a strategic approach to the development and management of patient services including patient access
- Routinely monitor and assess practice performance against patient access and demand targets and implement capacity v demand monitoring
- Supporting the overall practice clinical governance framework, submitting reports for QOF, enhanced services, locally commissioned services and other reporting requirements using CQRS.
- Guiding the team to reach QOF targets (supported by the nursing and administrative lead)
- Support the Partners and Business Practice Manager to ensure robust annual risk assessment processes are in place to address all statutory health and safety requirements such as manual handling, electrical and fire safety, infection control etc.
Additional Responsibilities
In addition to the primary responsibilities, the deputy practice manager may be requested to:
- Deputise for the Business Practice Manager in their absence
- Act as the primary point of contact for NHS(E), ICB, community services, suppliers and other external stakeholders in the absence of the Business Practice Manager
- Support the Business Practice Manager reviewing and updating of practice policies and procedures
- Represent the practice locally as required
Job description
Job responsibilities
Primary Responsibilities
The following are the core responsibilities of the deputy practice manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
The deputy practice manager is responsible for:
- Providing direct line management, leadership and guidance for the following staff: Administration Manager, Reception Manager, Call Centre Team Manager, Quality Lead, Safeguarding Lead and Communications Co-ordinator.
- Development, implementation and embedding robust library of Standard Operating Procedures for all areas of the practice to ensure resilience during prolonged periods of staff absence.
- Ensuring staff adhere to organisational policy and procedure at all times
- Monitoring compliance with health and safety legislation, providing leadership and direction for staff
- Develop, Implement and maintain Practice Business Continuity Plan
- Support the Partners and Business Practice Manager with continuous improvement and change management initiatives.
- Work with the Business Practice manager in preparation for CQC inspections and ICB quality visits
- Support the Senior Management Team in the management and delivery of all information governance requirements to ensure all GDPR policies and protocols are in pace and in managed in line with regulations management of Data Security and Protection Toolkit alongside the Practice Manager and the DPO
- Evaluate, organise and oversee non-clinical staff induction and training and ensure that all non-clinical staff are adequately trained to fulfil their role.
- Contribute to practice strategy; formulate objectives and research and develop ideas for future practice development.
- Identifying and implementing practice improvement initiatives and new patient services.
- Ensuring that the practice produces and implements an effective practice training programme for all staff (clinical and administrative) liaising with external agencies when necessary
- Develop and maintain effective communication both within the practice and with relevant outside agencies.
- Organise meetings, prepare agendas, action plans and ensure distribution as necessary.
- Manage, review and update practice procedures and processes to maximise efficiency within the various teams and to ensure process improvement.
- Ensuring that a significant event register database is maintained.
- Identify trends and devise solutions and processes to reduce risk and repeated occurrences of significant events.
- Review and ensure continuous improvement of an effective complaints management system and ensure complaints are managed in line with the national complaints guidance.
- Work with the PPG to enable valuable patient feedback and encourage proactive input from the group.
- Work with the Quality and Patient experience team to develop, implement and embed a practice audit programme
- Adopt a strategic approach to the development and management of patient services including patient access
- Routinely monitor and assess practice performance against patient access and demand targets and implement capacity v demand monitoring
- Supporting the overall practice clinical governance framework, submitting reports for QOF, enhanced services, locally commissioned services and other reporting requirements using CQRS.
- Guiding the team to reach QOF targets (supported by the nursing and administrative lead)
- Support the Partners and Business Practice Manager to ensure robust annual risk assessment processes are in place to address all statutory health and safety requirements such as manual handling, electrical and fire safety, infection control etc.
Additional Responsibilities
In addition to the primary responsibilities, the deputy practice manager may be requested to:
- Deputise for the Business Practice Manager in their absence
- Act as the primary point of contact for NHS(E), ICB, community services, suppliers and other external stakeholders in the absence of the Business Practice Manager
- Support the Business Practice Manager reviewing and updating of practice policies and procedures
- Represent the practice locally as required
Person Specification
Qualifications
Essential
- Good general education to GCSE or equivalent, including equvalent grade B or above passes in Maths and English
- Leadership and / or Management Qualification
Desirable
- AMSPAR Qualification
- ILM in Leadership Management
- IOSH /Managing Safely
Experience
Essential
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Experience of leading multi-disciplinary teams
- NHS / Primary Care General Practice experience
- management experience 2 years
Desirable
- Experience of working in a health care setting
- Relevant Health and Safety experience
- Experience of producing agendas and minutes for meetings
Skills
Essential
- Excellent communication skills (written, oral and presenting)
- Skilled in Microsoft Office software
- Excellent leadership skills
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management (Planning & Organising)
- Experience in the use of System One > 1
Desirable
- Strategic thinker
- Proven problem Solving &analytical skills
Personal Qualities
Essential
- Polite and confident
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use imitative and judgement
- Forward thinker with a solution focused approach
- High level of integrity and loyalty
- Ability to work under pressure
- Assertive and resilient
- Ability to drive and deliver change effectively
- Ability to negotiate, influence and manage conflict/disputes
Desirable
- Flixibility to work outside of core office hours
- Flexibility to work across sites
- Disclosure Barring Service (DBS) check
- Maintains confidentiality at all times
- Full Driving Licence.
Person Specification
Qualifications
Essential
- Good general education to GCSE or equivalent, including equvalent grade B or above passes in Maths and English
- Leadership and / or Management Qualification
Desirable
- AMSPAR Qualification
- ILM in Leadership Management
- IOSH /Managing Safely
Experience
Essential
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Experience of leading multi-disciplinary teams
- NHS / Primary Care General Practice experience
- management experience 2 years
Desirable
- Experience of working in a health care setting
- Relevant Health and Safety experience
- Experience of producing agendas and minutes for meetings
Skills
Essential
- Excellent communication skills (written, oral and presenting)
- Skilled in Microsoft Office software
- Excellent leadership skills
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management (Planning & Organising)
- Experience in the use of System One > 1
Desirable
- Strategic thinker
- Proven problem Solving &analytical skills
Personal Qualities
Essential
- Polite and confident
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use imitative and judgement
- Forward thinker with a solution focused approach
- High level of integrity and loyalty
- Ability to work under pressure
- Assertive and resilient
- Ability to drive and deliver change effectively
- Ability to negotiate, influence and manage conflict/disputes
Desirable
- Flixibility to work outside of core office hours
- Flexibility to work across sites
- Disclosure Barring Service (DBS) check
- Maintains confidentiality at all times
- Full Driving Licence.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
