Medical Receptionist

Job description

Job responsibilities

JOB TITLE: RECEPTIONIST

REPORTS TO: PRACTICE MANAGER

HOURS: 25

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

Administration

• To have a thorough knowledge of all Practice procedures.
• To work in accordance of practice protocols
• Opening post, scanning, emailing
• Filing medical records

Reception

• Receiving patients consulting with members of Practice team
• Handing completed repeat prescriptions to patient and checking names and address.
• Be able to cover all reception position as necessary

Appointments

• Process appointment requests for today future appointments from patients by telephone and in person.
• Deal with visits requests

Computer

• Registrations of new patients computer data entry and medical records.
• Process patients change of address computer data and medical records (have knowledge of Practice area.

Telephone

• Have working knowledge of telephone system, during and after hours.
• Cover for telephonist when necessary

Person Specification Computer skills, Good telephone manner Essential

• Communication skills and team work

Desirable

• Basic IT skills

basic IT skills Essential

• Communication skills

Desirable

• Basic IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Person Specification

Qualifications

Essential

• GCSE Maths and English

Experience

Desirable

• Experience of working in a GP practice

Skills

Desirable

• Basic IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Chadderton Medical Practice

Address

Chadderton Town Health Centre

Middleton Road

Oldham

Lancashire

OL9 0LH

Employer's website

https://www.chaddertonmedicalpractice.nhs.uk/ (Opens in a new tab)