Patient Services Manager

Job summary

Pound Hill Medical Group are a highly respected patient centric general practice which has a main and branch site, and a list size of c. 17300; placing strong values upon staff well-being and work-life balance.

An exciting opportunity has arisen for an accomplished and highly motivated Patient Services Manager with previous management experience and leadership skills to join our friendly and welcoming team.

The Patient Services Manager will play a crucial role in providing a high-quality patient experience and support our busy reception team.

Main duties of the job

We are looking for a Patient Services Manager who will be responsible for providing outstanding patient experience.

They will provide leadership and direction to the reception team and be the point of contact for patients on a day to day basis. They will work closely with the GP Partners and Management team to deliver the overall practice priorities whilst providing a high standard of care to patients. The candidate will have skills in developing and maintaining practice policies and protocols for all practice activity.

To work collaboratively with the whole Practice team ensuring that the service delivered to the Practice population is relevant, responsive, of the highest standard and is effective and efficient.

About us

This is a patient centric and clinically forward-thinking, highly respected 7 Partner GP training practice which is very well established and respected; and continues to explore and deliver comprehensive integrated healthcare.

Whilst being clinically driven, the Practice performs well financially and presents as a strongly democratic happy and balanced team with excellent staff retention and ST3 trainee GPs taking salaried posts after completing their training.

The ethos within the practice is described as non-hierarchical, well run, organised, progressive, happy, friendly, encouraging, supportive and caring. Well-being and work life balance is very important to the partners

This is a busy, patient centric practice with a strong belief in investment for development and training for all of the practice team to encourage staff retention, which is an important aspect of this partnership.