Receptionist

Job description

Job responsibilities

KEY RESPONSIBILITIES: 1. To provide the first point of communication between the patient and the Surgery. To deal with patient queries in an efficient and effective manner, adhering to Surgery protocols, legislative criteria and efficient use of resources. 2. As a member of the Administrative team,

the post holder maintains and processes the information on the clinical computer system in order to develop the Practices programmes for Health Improvement and Clinical Governance.

All members of the Primary Care Team aim to uphold the Practices commitment to working in partnership with our patients, exploring their ideas, concerns and expectations, and addressing their needs in the context of whole person care. We strive to continuously improve the quality of our services by creating an environment where the talents of all the professionals in our team can flourish, to the benefit of the community at large.

DUTIES: 1. Receptionist

1) Opening and closing premises. Restoring telephone services. 2) Attending patients at reception and handling general enquiries. 3) Directing patients to appropriate surgeries.

4) Opportunistically identifying patients to involve them in the practices health promotional activities and

inviting them to enter the programme. 5) Making new and follow-up appointments. 6) Handling telephone enquiries and accepting messages. 7) Extracting and then filing back medical records as necessary. 8) Sorting letters, prescriptions and any other queries for doctors to check, sign and advise further action

as appropriate. 9) Filing incoming mail in patients' medical records. 10) Registering new patients to the Practice. 11) Filing and sorting records for newly registered patients and removing records for those patients

leaving the Practice. 12)In-putting computer data for repeat prescriptions and patient registration details. 13)Detailing requests for home visits and preparing computer records for the visit. 14)Booking ambulances for patients. 15)Receiving payments at reception in respect of private fees/reports and recording appropriately. 16)Maintaining the reception area in an orderly and tidy fashion and making drinks for colleagues on a

shared basis. 17)Occasionally clearing spillages of body fluids which occur in the reception area using personal

protective clothing provided. 18)Developing PHCT/patient communication by means of displays in the waiting area, maintaining

supplies of informative leaflets and literature and assisting with the production of Practice-produced

literature.

2. Administration Reception duties also involve an element of administrative work as follows:

q Assist with the scanning process of relevant letters and reports into patients records.

q Sort new records into date order when patients join the list.

q Undertake computer searches and audits as required and prepare graphs, charts or reports.

q Undertake computer searches and issue recall letters to patients identified as part of the Practices procedures in preventative health care.

q Act always in a way to protect the confidentiality of patients and maintain the integrity of the patient/health carer relationship

q Demonstrate at all times excellent communication skills

q Work effectively as a member of the team

q Maintain and adhere to Health and Safety principles at all times.

q Always be aware of own limitations and do not carry out any task or procedure that is beyond the Receptionist competence

q Attend regular study days and updates to maintain standards of practice

q Maintain your personal development profile

q Act as a support and share good practice with other receptionists

q The post holder will also co-ordinate his/her activities with those of colleagues undertaking a similar role

q From the nature of the work involved, there are times when the post holder will have to work beyond their normal finish times and also work additional hours to provide absence relief for colleagues.

Person Specification

Qualifications

Essential

• Excellent IT skills
• Excellent communication skills
• Own transport - as will be required to cover different sites

Desirable

• Previous GP practice experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ridgacre Medical Centres

Address

Ridgacre House Surgery

83 Ridgacre Road

Quinton

Birmingham

B32 2TJ

Employer's website

https://rahs.digipractice.org/ (Opens in a new tab)