Job responsibilities
Job Summary:
Receive, assist and direct patients
in accessing the appropriate service or healthcare professional in a courteous,
efficient and effective way.
Provide general assistance to the
Practice team and project a positive and friendly image to patients and other
visitors, either in person or via the telephone.
To provide administrative support and
services to all members of the Practice team.
To provide Receptionist/Telephonist
cover as required.
Job
Responsibilities:
Management of
appointment system/Telephonist duties
Ensure total familiarity with all
appointment systems including regular and incidental variations.
Book all appointments and rearrange
as necessary either by accepting or making telephone calls.
Care navigate as appropriate.
Promote and book Hereford Remote
Health Service and Taurus Enhanced Access appointments as appropriate.
Monitor effectiveness of the system
and report any problems or variations to the Reception Lead.
Answer the telephone and deal with
all enquiries, messages and requests in accordance with Practice protocols.
Deal with home visit requests.
Reception
Receiving patients that are
consulting with members of the Practice team.
Handing completed prescriptions to
patient and checking names and address as per Practice policy.
Deal with the diary box prescription
requests for the following month.
Filing medication ready for patient
collection.
Dealing with any patient enquiries or
queries.
Miscellaneous
Attend Practice meetings/training.
Tidy and update patient waiting area
if necessary.
Make tea/coffee for staff when
necessary.
Any other tasks allocated by
managers.
To undertake any necessary work as
may be required and appropriate to maintain a high standard and efficient
service.
Confidentiality:
In the course of seeking treatment,
patients entrust us with, or allow us to gather, sensitive information in
relation to their health and other matters.
They do so in confidence and have the right to expect that staff will
respect their privacy and act appropriately.
In the performance of the duties outlined
in this Job Description, the post-holder may have access to confidential
information relating to patients and their carers, Practice staff and other
healthcare workers. They may also have
access to information relating to the Practice as business organization. All such information from any source is to be
regarded as strictly confidential.
Information relating to patients,
carers, colleagues, other healthcare workers or the business of the Practice
may only be divulged to authorized persons in accordance with the Practice
policies and procedures relating to confidentiality and the protection of
personal and sensitive data.
Health &
Safety:
The post-holder will assist in promoting and
maintaining their own and others health, safety and security as defined in the
Practice Health & Safety Policy, to include:
Using personal security systems
within the workplace according to Practice guidelines.
Identifying the risks involved in
work activities and undertaking such activities in a way that manages those
risks.
Making effective use of training to
update knowledge and skills.
Using appropriate infection control
procedures, maintaining work areas in a tidy and safe way and free from
hazards.
Reporting potential risks identified.
Equality and
Diversity:
The post-holder will support the equality, diversity
and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the
importance of peoples rights, interpreting them in a way that is consistent
with Practice procedures and policies and current legislation.
Respecting the privacy, dignity ,
needs and beliefs of patients, carers and colleagues.
Behaving in a manner which is
welcoming to and of the individual, is non-judgmental and respects their
circumstances, feelings, priorities and rights.
Personal/Professional
Development:
The post-holder will participate in any training
programme implemented by the Practice as part of this employment, such training
to include:
Participation in an annual individual
performance review, including taking responsibility for maintaining a record of
own personal and/or professional development.
Taking responsibility for own
development, learning and performance and demonstrating skills and activities
to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within
the Practice and will:
Alert other team members to issues of
quality and risk.
Assess own performance and take
accountability for own actions, either directly or under supervision.
Contribute to the effectiveness of
the team by reflecting on own and team activities and making suggestions on
ways to improve and enhance the teams performance.
Work effectively with individuals in
other agencies to meet patient needs.
Effectively manage own time, workload
and resources.
Communication:
The post-holder should recognize the importance of
effective communication within the team and will strive to:
Communicate effectively with other
team members.
Communicate effectively with patients
and carers.
Recognise peoples needs for
alternative methods of communication and respond accordingly.
Contribution
to the Implementation of Services:
The post-holder will:
Apply practice policies, standards
and guidance.
Discuss with other members of the
team how the policies, standards and guidelines will affect own work.
Participate in audit where
appropriate.
This job
description is not exhaustive and may be adjusted periodically after review and
consultation. The post-holder will be
expected to carry out any reasonable duties which may be requested from time to
time.