Job responsibilities
Riverside
Medical Centre
JOB
DESCRIPTION
JOB
TITLE Healthcare Assistant
WORK
PATTERN- Monday,
Tuesday Friday 12-5pm and Wednesday and Thursday 11-5pm.
HOURS
PER WEEK 27 hours per week, flexibility is requested to help cover sickness
and annual leave
RATE
OF PAY Competitive salary depending on experience
REPORTS TO Nurse
manager/Practice manager
Job Summary
To
assist medical personnel in the care of Practice patients to include treatment,
preventative care, screening and patient education. The post will also include
some administrative duties.
A
uniform must be worn at all times, which will be supplied by the Practice
(tunic).
To act as a focal point of communication
between patients, doctors, nurses and other members of the primary health care
team
Duties and
Responsibilities
Nursing
New patient
registration checks, including completing any necessary paperwork and
making any necessary claims to the Health Authority and referrals within
the Practice
NHS Health
Checks
ECG
BP monitoring
Urinalysis
Phlebotomy
Assisting with
Flu and Pneumococcal vaccination programme
Provide
lifestyle advice to patients making any necessary referrals within the
Practice
Weight
monitoring
Performing
spirometry
Ensure clinical
waste collection runs smoothly, reporting any problems to the Nurse
Manager
Ensure sharps
bins are ready for collection
Restocking/maintenance
of equipment
Restocking of
clinical areas and consulting rooms
Administration
and professional responsibilities
Participate in the administrative and professional
responsibilities of the Practice team
Ensure the clinical computer system is kept up to
date with accurate details recorded
Ensure accurate completion of all necessary
documentation associated with patient health care and registration with the Practice
Ensure collection and maintenance of statistical
information required for regular and ad hoc reports
Attend and participate in Practice meetings as
required
Assist in formulation of Practice philosophy,
strategy and policy
Restocking and maintenance of clinical areas and
consulting rooms
To
create and send recall letters for clinics
To
assist in seasonal and special projects as requested e.g. flu campaign
Ordering and display
of Health Promotion materials
Management of medical records
Ensure
that phlebotomy requests are accurate in advance of each consulting
session
Ensure all
patient details are recorded in the correct format and in the correct
patient record
Management of appointment system
Ensure total
familiarity with all appointment systems including regular and incidental
variations
Book
appointments and recalls ensuring sufficient information is recorded
Monitor flow of
patients into the waiting room ensuring the appointment system accurately
reflects the arrival of patients
Monitor
effectiveness of the system and report any problems or variations to the
Senior Receptionist
Any other delegated duties considered appropriate to the
post
Driving will be required in this post to enable the
HCA to carry out home visits as requested by the practice at either site.
The employee must hold a full, clean driving licence.
SPECIAL REQUIREMENTS FOR THE POST
An
understanding, acceptance and adherence to the need for strict
confidentiality
An ability to
use own judgement, resourcefulness, common sense and local knowledge, to
respond to patients enquiries and requests while adhering to Practice
limitations
An understanding
and acceptance of ones capabilities and awareness of own limitations
Ability to work
without direct supervision and determine own workload priorities
Basic keyboard
and computer skills
Flexibility of
working hours
Excellent
communication skills
Confidentiality:
In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence
and have the right to expect that staff will respect their privacy and act
appropriately
In
the performance of the duties outlined in this Job Description, the
post-holder may have access to confidential information relating to
patients and their carers, Practice staff and other healthcare
workers. They may also have access
to information relating to the Practice as a business organisation.
All such information from any source is to be regarded as strictly
confidential
Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the Practice may only be divulged to authorised persons in
accordance with the Practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Health & Safety
The post-holder will assist in
promoting and maintaining their own and others health, safety and security as
defined in the Practice Health & Safety Policy, to include:
Using
personal security systems within the workplace according to Practice
guidelines
Identifying
the risks involved in work activities and undertaking such activities in a
way that manages those risks
Making
effective use of training to update knowledge and skills
Using
appropriate infection control procedures, maintaining work areas in a tidy
and safe way and free from hazards
Reporting
potential risks identified
Equality and Diversity
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
Acting in a way
that recognizes the importance of peoples rights, interpreting them in a
way that is consistent with Practice procedures and policies, and current
legislation
Respecting the
privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a
manner which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
Personal/Professional Development
The
post-holder will participate in any training programme implemented by the
Practice as part of this employment, such training to include:
Participation in
an annual individual performance review, including taking responsibility
for maintaining a record of own personal and/or professional development
Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work
Quality
The
post-holder will strive to maintain quality within the Practice, and will:
Alert other team
members to issues of quality and risk
Assess own
performance and take accountability for own actions, either directly or
under supervision
Contribute to
the effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance
Work effectively
with individuals in other agencies to meet patients needs
Effectively
manage own time, workload and resources
Communication
The post-holder
should recognize the importance of effective communication within the team and
will strive to:
Communicate
effectively with other team members
Communicate
effectively with patients and carers
Recognize
peoples needs for alternative methods of communication and respond
accordingly
Contribution to the Implementation of
Services
The
post-holder will
Apply Practice
policies, standards and guidance
Discuss with
other members of the team how the policies, standards and guidelines will
affect own work
Participate in
audits where appropriate