Job summary
A friendly GP Practice requires a full-time Lead Receptionist. The
successful candidate should have a proven record of people management, Systm1
user, QOF management, good IT skills and the ability to run a team of 8-10
staff.
The position is well suited to someone working in a GP Practice with
team-leading experience. But preference may be given to any candidate with a strong
HR and admin background with the capability of running a team effectively.
We offer good career progression and opportunities to further
enhance your skills with guaranteed in-house training and support.
Main duties of the job
The
following are the core responsibilities of the Lead Receptionist. There may be
on occasion, a requirement to carry out other tasks; this will be dependent
upon factors such as workload and staffing levels.
The
Lead Receptionist is responsible for:
a.
Overseeing
the reception services of the practice, ensuring staff achieve their primary
responsibilities
b.
Act
as the communication link between the management team and staff
c.
Line
managing all reception staff, supporting staff development, providing guidance
and direction, ensuring staff are up to date with mandatory training
d.
Compiling
reception staff rotas
e.
Reviewing
and updating all reception procedures as required
f.
Support
the management team in the compilation of practice reports and the practice development
plan
g.
Develop,
implement and embed efficient reception processes and procedures to adhere to
extant legislation
h.
Maintain
an effective appointment system for all services
i.
Act
as a focal point for communication, advising reception and administrative staff
on methods of communication and best practice
j.
Coordinate
the provision of temporary reception staff ensuring sufficient cover is
provided for periods of leave and other staff absences
k.Update
the appointment system to reflect leave and other approved absences
m.
Provide
initial guidance and advice to patients who wish to complain
n.
Manage
all deliveries to the practice, ensuring adherence to the cold chain policy as
necessary
About us
Humberstone Medical Centre is recruiting for a Senior Lead Receptionist. Having a population of over 11,000 patients means we require applicants who are comfortable working in a fast-paced environment and are confident using their own initiative.
The position is well suited to someone working in a GP Practice with
team-leading experience. But preference may be given to any candidate with a strong
HR and admin background with the capability of running a team effectively.
Job description
Job responsibilities
The
following are the core responsibilities of the Patient Services Manager. There may be
on occasion, a requirement to carry out other tasks; this will be dependent
upon factors such as workload and staffing levels.
The Patient Services Manageris responsible for:
a.
Overseeing
the reception services of the practice, ensuring staff achieve their primary
responsibilities
b.
Act
as the communication link between the management team and staff
c.
Line
managing all reception staff, supporting staff development, providing guidance
and direction, ensuring staff are up to date with mandatory training
d.
Compiling
reception staff rotas
e.
Reviewing
and updating all reception procedures as required
f.
Support
the management team in the compilation of practice reports and the practice development
plan
g.
Develop,
implement and embed efficient reception processes and procedures to adhere to
extant legislation
h.
Maintain
an effective appointment system for all services
i.
Act
as a focal point for communication, advising reception and administrative staff
on methods of communication and best practice
j.
Coordinate
the provision of temporary reception staff ensuring sufficient cover is
provided for periods of leave and other staff absences
k.
Review,
update and publish clinical template in the absence of IT lead
l.
Update
the appointment system to reflect leave and other approved absences
m.
Provide
initial guidance and advice to patients who wish to complain
n.
Manage
all deliveries to the practice, ensuring adherence to the cold chain policy as
necessary
Job description
Job responsibilities
The
following are the core responsibilities of the Patient Services Manager. There may be
on occasion, a requirement to carry out other tasks; this will be dependent
upon factors such as workload and staffing levels.
The Patient Services Manageris responsible for:
a.
Overseeing
the reception services of the practice, ensuring staff achieve their primary
responsibilities
b.
Act
as the communication link between the management team and staff
c.
Line
managing all reception staff, supporting staff development, providing guidance
and direction, ensuring staff are up to date with mandatory training
d.
Compiling
reception staff rotas
e.
Reviewing
and updating all reception procedures as required
f.
Support
the management team in the compilation of practice reports and the practice development
plan
g.
Develop,
implement and embed efficient reception processes and procedures to adhere to
extant legislation
h.
Maintain
an effective appointment system for all services
i.
Act
as a focal point for communication, advising reception and administrative staff
on methods of communication and best practice
j.
Coordinate
the provision of temporary reception staff ensuring sufficient cover is
provided for periods of leave and other staff absences
k.
Review,
update and publish clinical template in the absence of IT lead
l.
Update
the appointment system to reflect leave and other approved absences
m.
Provide
initial guidance and advice to patients who wish to complain
n.
Manage
all deliveries to the practice, ensuring adherence to the cold chain policy as
necessary
Person Specification
Qualifications
Essential
- - Educated to A-level / equivalent or higher, with relevant experience
- - GCSE English (C or above) and at least three others
Experience
Essential
- - Experience of working in a GP Practice
- - Experience of managing a team of 8 - 10 people
Person Specification
Qualifications
Essential
- - Educated to A-level / equivalent or higher, with relevant experience
- - GCSE English (C or above) and at least three others
Experience
Essential
- - Experience of working in a GP Practice
- - Experience of managing a team of 8 - 10 people
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
