Job responsibilities
Job title:
Medical Receptionist/Administrator
Reports to:
Practice Manager
Hours:
Two Full time positions available
(hours on rota basis between 8am to 6.30pm as per contract of employment)
Job summary:
The purpose of the role is to:
Offer general assistance to the
practice team and project a positive and friendly image to patients and other
visitors, either in person, online or on the telephone.
Receive, assist and direct patients
in accessing the appropriate service or healthcare professional in a courteous,
efficient and effective way.
Undertake a variety of administrative
duties to assist in the smooth running of the practice including the provision
of secretarial and clerical support to clinical staff and other members of the
practice team where needed.
Facilitate effective communication
between patients, members of the primary health care team, secondary care and
other associated healthcare agencies.
Duties and responsibilities:
The duties and responsibilities to be
undertaken may include any or all of the items in the following list. Duties
may be varied from time to time under the direction of the senior GP or your
Supervisor dependent on current and evolving practice workload and staffing
levels:
Knowledge and use of EMIS web
Processing and issuing of
prescriptions within standard timeframes as per practice policy
Maintaining and monitoring the
practice appointment system
Processing personal and telephone
requests for appointments, visits and telephone consultations and ensuring
callers are directed to the appropriate healthcare professional
Processing and distributing income
(and outgoing) mail using Workflow
Taking messages and passing on
information
Admin duties including scanning, read
coding, completing tasks and summarising patient medical records
Computer data entry/data allocation
and collation; processing and recording information in accordance with practice
procedures
Initiating contact with and
responding to requests from patients, other team members and associated
healthcare agencies and providers
Filing and retrieving of paperwork
Clearing and restocking consultation
rooms as required
Monitoring of fridge temperatures
Providing clerical assistance to
practice staff as required from time to time, including word/data processing,
filing, and photocopying
Keeping patient areas tidy and free
from obstructions and clutter
Being polite and helpful to patients
and colleagues at all times ensuring that you provide good customer service and
make a good impression
Confidentiality:
In the course of seeking treatment,
patients entrust us with, or allow us to gather, sensitive information in
relation to their health and other matters. They do so in confidence and have
the right to expect that staff will respect their privacy and act
appropriately.
In the performance of the duties
outlined in this Job Description, the post-holder may have access to
confidential information relating to patients and their carers, practice staff
and other healthcare workers. They may also have access to information relating
to the practice as a business organisation. All such information from any
source is to be regarded as strictly confidential.
Information relating to patients,
carers, colleagues, other healthcare workers or the business of the practice
may only be divulged to authorised persons in accordance with the practice
policies and procedures relating to confidentiality and the protection of
personal and sensitive data.
Health & safety:
The post-holder will assist in
promoting and maintaining their own and others health, safety and security as
defined in the practice Health & Safety Policy, to include:
Using personal security systems
within the workplace according to practice guidelines
Identifying the risks involved in
work activities and undertaking such activities in a way that manages those
risks
Making effective use of training to
update knowledge and skills
Using appropriate infection control
procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified
Equality and diversity:
The post-holder will support the
equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the
importance of peoples rights, interpreting them in a way that is consistent
with practice procedures and policies, and current legislation
Respecting the privacy, dignity,
needs and beliefs of patients, carers and colleagues
Behaving in a manner which is
welcoming to and of the individual, is non-judgmental and respects their circumstances,
feelings priorities and rights.
Personal/professional development:
The post-holder will participate in
any training programme implemented by the practice as part of this employment,
such training to include:
Participation in an annual individual
performance review, including taking responsibility for maintaining a record of
own personal and/or professional development
Taking responsibility for own
development, learning and performance and demonstrating skills and activities
to others who are undertaking similar work.
Quality:
The post-holder will strive to
maintain quality within the practice, and will:
Alert other team members to issues of
quality and risk
Assess own performance and take
accountability for own actions, either directly or under supervision
Contribute to the effectiveness of
the team by reflecting on own and team activities and making suggestions on
ways to improve and enhance the teams performance
Work effectively with individuals in
other agencies to meet patients needs
Effectively manage own time, workload
and resources.
Communication:
The post-holder should recognise the
importance of effective communication within the team and will strive to:
Communicate effectively with other
team members
Communicate effectively with patients
and carers
Recognise peoples needs for
alternative methods of communication and respond accordingly.