Practice Manager

Job description

Job responsibilities

To manage and coordinate all aspects of practice functionality, motivating and managing staff, optimising efficiency, and financial performance, and ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment. Through innovative ways of working, lead the team in promoting Quality Improvement, Confidentiality, Collaborative Working, Service Delivery, Learning, and Development and ensure the practice complies with CQC regulations, improving our CQC rating. The following are the core responsibilities of the practice business manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The practice business manager is responsible for:

The following are the core responsibilities of the practice business manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The practice business manager is responsible for:

a. Alongside operations manager overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities

b. Functional management of all clinical and administrative staff

c. Joint direct line management for All Staff

d. Managing and embedding an effective succession plan for staff retention.

e. Establishing, reviewing, and regularly updating Job Descriptions and Person Specifications, ensuring all staff are legally and gainfully employed

f. Maintaining an overview of HR legislation

g. Managing the financial elements of the practice, including budgets, and seeking to maximize income and reduce expenditure

h. Managing contracts for services i.e., cleaning, gardening, window cleaning etc.

i. Maintaining an effective liaison with the accountant, overseeing practice accounts, ensuring year-end figures are presented

j. Briefing partners on all financial matters, including forecasting

k. Ensuring the practice has appropriate insurance cover

l. Developing, implementing, and embedding an efficient business resilience plan (BRP)

m. Coordinating the reviewing and updating of all practice policies and procedures

n. Leading change and continuous improvement initiatives; coordinating all projects within the practice

o. Coordinating and leading the compilation of practice reports and the practice development plan (PDP)

p. Ensuring the team reaches QOF targets (supported by the nursing and administrative leads)

q. Adopting a strategic approach to the management of all patient services matters

r. Developing, implementing, and embedding an effective communication strategy (internal and external)

s. Ensuring the practice maintains compliance with its NHS contractual obligations

t. Actively encouraging and promoting the use of patient online services

u. Liaising at external meetings as required

v. Marketing the practice appropriately

w. Supporting the management of the Patient Participation Group

x. Supporting when needed the management of all complaints

y. The management of the premises, including health and safety aspects such as risk assessments and mandatory training

Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively

Secondary Responsibilities

In addition to the primary responsibilities, the practice business manager may be requested to:

a. Deputise for the partners at internal and external meetings

b. Act as the primary point of contact for NHS(E), ICB, community services, suppliers, and other external stakeholders

Person Specification

Qualifications

Essential

• Qualifications
• Good standard of education with excellent literacy and numeracy skills.
• Leadership and/or Management Qualification.
• Experience of working with the public.
• Experience of managing accounting procedures including budget and cash flow forecasting.
• Experience of working in a health care setting.
• Experience of managing large multidisciplinary teams.
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures.
• Experience of successfully developing and implementing projects.
• Experience of workforce planning, forecasting and development.
• Experience of chairing meetings, producing agendas and minutes.
• Ability to exploit and negotiate opportunities to enhance service delivery.
• Excellent communication skills, written, oral and presenting
• Strong IT skills - generic.
• Excellent leadership skills.
• Strategic thinker and negotiator.
• Ability to prioritise, delegate, and work to tight deadlines in a fast-paced environment.
• Effective time management ,Planning & Organising.
• Ability to network and build relationships .
• Proven problem-solving & analytical skills.
• Ability to develop, implement and embed policy and procedure.
• Ability to motivate and train staff.
• Polite and confident.
• Flexible and cooperative.
• Excellent interpersonal skills.
• Motivated and proactive.
• Ability to use initiative and judgment.
• Forward-thinker with a solutions-focused approach.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure.
• Confident, assertive and resilient.
• Ability to drive and deliver change effectively.
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions.
• Flexibility to work outside of core office hours.
• Disclosure Barring Service - DBS - check.
• Always maintains confidentiality.
• Full UK driving licence.

Desirable

• Educated to degree level in healthcare or business.
• AMSPAR Qualification.
• NHS / Primary Care General Practice experience.
• Relevant health and safety experience.
• EMIS / System-one / Vision user skills.
• Knowledge of NHS, CQC, ICB, PCSE, QOF

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Castlegate & Derwent Surgery

Address

Cockermouth Health Centre

Isle Road

Cockermouth

Cumbria

CA13 9HT

Employer's website

https://www.castlegateandderwentsurgery.nhs.uk/ (Opens in a new tab)